Exam 8: Training Human Resources

____ to evaluate training,HR professionals in an organization gather data on training and compare them to data on training at other organizations of similar size in their industry.

The concept of reinforcement is based on the law of confirmation,which states that people tend to repeat behaviors that receive an immediate confirmation.

There are 16 training programs which Brian,the director of training,wishes to implement during the coming year.But,due to the effects of the recession on the company,Brian's training budget has been reduced by 30 percent.Brian realizes he will not be able to conduct all these training efforts and he must prioritize them in order to reduce the number.Brian should prioritize these training programs based on

Giselle currently works a manual labor job stocking inventory and plants at a native plants nursery.Giselle is very good in working with customers who ask her questions,and the customers like interacting with her.The business is growing and the owner would like to promote Giselle to a customer service representative job but it would require training her in the company's computer system and how to research customer questions online.All of the following are indications that Giselle has the characteristics that would make the training a good investment EXCEPT

Christopher has a heart problem that makes vigorous activity dangerous.His work team is going to Utah for a white-water rafting outdoor experience to learn team building skills.Christopher is invited to go along,but he will have to wait at the hotel while everyone else is on the water and camping out.He's been assigned an e-learning activity and will be included in the team's breakfasts and dinners.Christopher may have a legal case that he has not been accommodated in this training program.

The training manager is reporting on the results of the training of new cashiers at the soon-to-open theme park.In his report,the training manager says the training program was highly effective because 90% of the cashiers could operate at the required speed when tested at the end of the program.As director of HR

Combining short,fast-paced,interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called

Lyle has been hired as the first director of training at SISI,Inc.Lyle has been spending his first few weeks meeting with operating managers and learning the business at SISI.Lyle has told the managers he wants to partner with them to help solve their problems.Lyle

Presenting training content in a gaming format has all the following advantages EXCEPT

Virtual reality could be used to create simulations of nuclear plant meltdown scenarios to train utility employees in quick response to dangerous situations.

Soltura Products,Inc.,has a training program for customer service representatives that tests trainees on their knowledge of company products.Every time the trainee answers a question,he/she learns whether the answer is right or wrong.This is called

The director of training is evaluating whether an e-learning method should be used for a supervisor-development program.The director should consider all the following factors EXCEPT

A strategic mind-set leads top management to understand that training is the answer to most employee and organizational performance problems.

Which of the following statements is TRUE?

One way to aid transfer of training to job situations is to ensure that

Compared with the traditional HR job of training director,a Chief Learning Officer

The New Heights Public School system has purchased an HR management software system from a major software vendor,EduMation.As part of the sale,EduMation has included training for the school system's HR staff.The vendor is doing this to help retain New Heights as a customer,making future sales to New Heights more likely,and to

Giles,a sales representative for a pipeline components manufacturer in the U.S.,will be spending a month traveling in Eastern and Western Europe to develop potential buyers for his company's product.Which of the following statements is TRUE?

Theresa,a company trainer,is reading the results of her customer-service training program evaluations.She has very high ratings in the areas of class enjoyability and trainee willingness to take the program again.This evaluation of Theresa's training is on the ____ level.

Like apprenticeships,internships are a type of cooperative training.