Exam 8: Training Human Resources

The loan review department at a major regional bank has an exceptionally high turnover of both administrative assistants and analysts.Several analysts have quit within six months of taking the job.A/an ____ analysis would reveal if there were a need for training in this department that would reduce this level of turnover.

Amanda has just completed her MBA for which her company paid all tuition and book expenses.Amanda signed a training contract with her employer that runs for four years.A headhunter has contacted Amanda with an offer of a position that would be a significant promotion.Which of the following statements is TRUE?

If a year after the equine safety program,the volunteers at the therapeutic riding stable remember to always cross-tie the horses while they groom and saddle the horses,that particular content of the training could be said to have transferred.

What is NOT a cost of training that typically should be taken into account when calculating the costs and benefits of a training program?

Since most of the benefits of training are intangible (such as attitude changes and safety awareness),it is rarely possible to evaluate the cost effectiveness of training programs.

As described in the textbook,a gap analysis identifies the difference between what an individual employee knows and what the employee should know in order to perform the job satisfactorily.

If a person has internalized the training,he/she

The director of HR is reluctant to institute an educational assistance program.His major argument against such a program is

Which of the following statements about e-learning is TRUE?

The most difficult level of training evaluation,but the one that has the most value to the organization is the ____ level.

What learning principles would you consider in designing a training program?

The advantages of e-learning are widely touted,but there are disadvantages to it as well.Summarize some of the disadvantages or challenges to be overcome with e-learning.

The best way to determine if the training caused the change in performance,or whether it was some other factor,is to use a control group combined with

Which of the following statements about transfer of training is TRUE?

Conrad,the director of training,must demonstrate to top management the amount of financial benefit the company has realized from the expenditures on the mechanics' training program.Conrad needs to prepare a

Organizations in many industries must create value by using the organization's intellectual capital.This is called __________ management..

The most common method for delivering training in the workplace is

The difficulty with evaluating results by measuring the effect of training on the achievement of organizational objectives is

A problem with the pre/post measure of evaluating training is

Unions view cross-training unfavorably because it