Exam 5: Human Resource Planning and Retention

Why should organizations address controllable turnover? From the employer's point of view,what is the worst type of turnover? What strategies would you recommend for addressing retention?

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Question 1

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Controllable turnover occurs when people choose to leave the organization for factors that could be influenced by the employer.Employers should be most concerned about dysfunctional voluntary controllable turnover,wherein valuable employees opt to leave the organization for reasons the organization could have prevented.The organization needs to pay at least competitively with the marketplace.Beyond competitive pay,strategies for improving retention include: a positive corporate culture,visionary leadership,job security,"good" jobs that match the nature of the work to the individual employee,good working conditions,flexible scheduling,work/life balancing,opportunities for personal growth,training,mentoring,career planning and advancement,competitive compensation,fairness in compensation,recognition,nondiscriminatory treatment of all employees,and good relationships at work with supervisors and with co-workers.

If an HR manager wished to estimate indirect labor,such as the number of compensation and benefits employees per 1,000 production workers,he/she would

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Question 2

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The "new" psychological contract involves the expectation that employees will provide employers with

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One reason that organizations rotate their best managers overseas is that when these expatriates return to the U.S.headquarters,they have higher retention rates than employees who have stayed in the U.S.

(True/False)

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Question 4

As the HR executive for a chicken-processing plant in a rural location,which of the following external supply factors would be the MOST important to you?

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Question 5

Tuition aid programs do not improve retention of employees in the organization unless

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Question 6

The COO of a nursing home chain is having lunch with the director of HR.Turnover of employees in the lower-skilled jobs is very high.The COO remarks bitterly that these employees "will abandon ship for a measly dollar an hour.They have no loyalty to us." As HR director,you reply

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Question 7

As the director of HR for a manufacturer of natural and organic cosmetics,you are weighing the request by one of your HR staff for the company to pay for her to become a Certified Employee Benefits Specialist (CEBS).This will involve paying for educational programs and materials,testing fees,and giving her time off to take the exam.This staff member is in her late 50s and has been with your firm for about fifteen years.Which of the following statements is FALSE?

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Question 8

The employee selection process mostly affects retention through

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Question 9

The demographic composition of the workforce affects HR planning in all the following ways EXCEPT

(Multiple Choice)

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Question 10

The Delphi technique involves a group of experts whose opinions are collected and combined in a process that involves several rounds of opinion gathering and combining.

(True/False)

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Question 11

The collection of unwritten expectations that both employees and employers have about the nature of their work relationships is called the

(Multiple Choice)

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Question 12

The "new" psychological contract between employers and employees includes the expectation that the employer will provide the employee with

(Multiple Choice)

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Question 13

Carlos,the director of HR for a large paper manufacturing company,is studying the financial costs of turnover of plant personnel at all levels.The easily calculable costs are sobering,but Carlos is also concerned about the hidden costs of turnover including

(Multiple Choice)

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Question 14

Arden Insurance's claims processing facility has been the major employer in the town of Arden for over 20 years,drawing mainly on workers with minimal skills and high-school educations.Now,a large telemarketing firm is opening an operation in Arden which will also employ low-skilled workers.Which of the following statements is TRUE?

(Multiple Choice)

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Question 15

Psychological contracts focus mainly on intangible and subjective concepts such as loyalty,fair treatment and sense of job security.

(True/False)

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Question 16

Which of the following reasons is the most important reason for assessing the external workforce when doing HR planning?

(Multiple Choice)

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Question 17

According to the textbook,when managers are responsible for entering and updating employee information in skills databases,

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Question 18

Vincent,the vice president of HR,is studying the profile of the organization's workforce.Vincent's employer is a utility company and essentially provides life-time employment for workers,and the turnover rate is very low.Vincent's eye is caught by a troubling aspect of the profile,and he says to himself,"This must be the result of the 7-year hiring freeze we had back in the 1980s," and the low-level of hiring through the 1990s.Vincent has probably noticed

(Multiple Choice)

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Question 19

Three factors (individual ability,effort level expended and organizational support)are the components of

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Question 20

Showing 1 - 20 of 114

Why should organizations address controllable turnover? From the employer's point of view,what is the worst type of turnover? What strategies would you recommend for addressing retention?

If an HR manager wished to estimate indirect labor,such as the number of compensation and benefits employees per 1,000 production workers,he/she would

The "new" psychological contract involves the expectation that employees will provide employers with

One reason that organizations rotate their best managers overseas is that when these expatriates return to the U.S.headquarters,they have higher retention rates than employees who have stayed in the U.S.

As the HR executive for a chicken-processing plant in a rural location,which of the following external supply factors would be the MOST important to you?

Tuition aid programs do not improve retention of employees in the organization unless

The COO of a nursing home chain is having lunch with the director of HR.Turnover of employees in the lower-skilled jobs is very high.The COO remarks bitterly that these employees "will abandon ship for a measly dollar an hour.They have no loyalty to us." As HR director,you reply

The employee selection process mostly affects retention through

The demographic composition of the workforce affects HR planning in all the following ways EXCEPT

The Delphi technique involves a group of experts whose opinions are collected and combined in a process that involves several rounds of opinion gathering and combining.

The collection of unwritten expectations that both employees and employers have about the nature of their work relationships is called the

The "new" psychological contract between employers and employees includes the expectation that the employer will provide the employee with

Carlos,the director of HR for a large paper manufacturing company,is studying the financial costs of turnover of plant personnel at all levels.The easily calculable costs are sobering,but Carlos is also concerned about the hidden costs of turnover including

Psychological contracts focus mainly on intangible and subjective concepts such as loyalty,fair treatment and sense of job security.

Which of the following reasons is the most important reason for assessing the external workforce when doing HR planning?

According to the textbook,when managers are responsible for entering and updating employee information in skills databases,

Three factors (individual ability,effort level expended and organizational support)are the components of

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