Exam 5: Human Resource Planning and Retention

The COO of ButtonVox is unwilling to authorize an attitude survey of employees that has been proposed by the director of HR.The COO has used several aphorisms to counter the HR director's arguments: "Let sleeping dogs lie." "If it ain't broke,don't fix it." "Don't ask,don't tell." and "This will just open up a can of worms." The HR director suspects that the COO is most concerned that

You are the HR manager for a chain of grocery stores.Since check-out clerks have a turnover rate of 300% a year,you realize that in order to staff each check-out clerk position,you will have to hire multiple clerks during the year.

The HR planning process begins with

Clement,the director of staffing for a large advertising and public relations firm,is trying to estimate how many openings for web designers will be staffed from various sources: promotions,transfers,and new hires.Clement is determining the _________ for this job.

Which of the following statements is TRUE?

Turnover rates vary by industries,so it is impossible to prescribe the ideal level of turnover that would apply to all companies.

Piaffe Products has 15 employees quit during 2010 and an additional 10 are fired for poor performance.At midyear there are 50 employees.Piaffe's turnover rate is

Which of the following government regulations has the LEAST effect on HR planning?

Analyzing organizational turnover statistics by the employee's reason for leaving would identify

Mentoring increases employee retention mainly through

Vacancy costs when an employee is terminated include temporary help,contract and consulting firm usage,and employee overtime until the employee who left is replaced.

If layoffs result in the remaining employees working longer hours in more stressful conditions,retention problems could emerge.

____ is the process of analyzing and identifying the need for and availability of human resources so that the organization can meet its objectives.

A comprehensive analysis of all current jobs in the organization can answer all of the following questions EXCEPT

____ is an example of intangible recognition as a form of reward.

Turnover,especially dysfunctional turnover,can be seen as a symptom of underlying problems in the organization that must be fixed before turnover can be reduced.

Three major factors determine individual employee performance in the organization.All of the following would be included under the factor of "support" EXCEPT

When employees feel the employer has broken the psychological contract by laying off long-service employees,the key "loss" that contributes to employee turnover is loss of

Ambitious employees would be LEAST motivated to stay with the firm by which of the following programs

If employees believe they can advance their careers within the organization,they are more likely to stay with the organization.