Question 1

Compared with conventional training method,e-learning is LEAST useful

Accepted Answer

A)  in training employees in soft skills, such as leadership. 
B)  in tapping multiple senses of the trainee. 
C)  for conveying simple facts and concepts to trainees. 
D)  in situations where cost-per-trainee must be low. 
A)  in training employees in soft skills, such as leadership. 
B)  in tapping multiple senses of the trainee. 
C)  for conveying simple facts and concepts to trainees. 
D)  in situations where cost-per-trainee must be low.

Question 2

Dr.Smith,a small-animal veterinarian,has hired Carlos as an assistant.On Carlos' first day,Dr.Smith shows Carlos the technique for holding a cat during vaccinations.First,Dr.Smith describes the technique.Then he shows Carlos the technique.Then he asks Carlos to hold the cat and corrects Carlos' mistakes.This is an example of

Accepted Answer

A)  cross-training. 
B)  cooperative training. 
C)  apprenticeship. 
D)  on-the-job training. 
A)  cross-training. 
B)  cooperative training. 
C)  apprenticeship. 
D)  on-the-job training.

Question 3

Andrew is enrolled in a university course on project management.His class meets at the local community college,but the instructor's lecture is carried over two-way television from the state university located in another city.This is an example of

Accepted Answer

A)  simulation. 
B)  distance learning. 
C)  web-conferencing. 
D)  cooperative education. 
A)  simulation. 
B)  distance learning. 
C)  web-conferencing. 
D)  cooperative education.

Question 4

Because U.S.culture is so widely dispersed via television,music and the Internet,it is less necessary to conduct intercultural training for foreigners taking jobs in the U.S.than it is for U.S.nationals to receive intercultural training prior to foreign assignments.

Accepted Answer

A) True 
 B)False

Question 5

The "emotional" component of international competence is the person's

Accepted Answer

A)  level of sensitivity to cultural issues. 
B)  ability to connect with foreigners on an emotional level. 
C)  ability to handle the emotional stress of an overseas assignment. 
D)  ability to take on the emotional characteristics of the culture to which he/she is assigned. 
A)  level of sensitivity to cultural issues. 
B)  ability to connect with foreigners on an emotional level. 
C)  ability to handle the emotional stress of an overseas assignment. 
D)  ability to take on the emotional characteristics of the culture to which he/she is assigned.

Question 6

Luis,the director of training for Helotes International,wishes to increase employee support for new training programs.The best way to build this support is for Luis to

Accepted Answer

A)  write a monthly training newsletter that describes the training opportunities provided by Helotes. 
B)  work with supervisors and managers to design a development-focused performance appraisal for subordinates. 
C)  distribute a web-based survey of employees asking them to describe their training needs. 
D)  send lower-level employees who might have management potential to an assessment center. 
A)  write a monthly training newsletter that describes the training opportunities provided by Helotes. 
B)  work with supervisors and managers to design a development-focused performance appraisal for subordinates. 
C)  distribute a web-based survey of employees asking them to describe their training needs. 
D)  send lower-level employees who might have management potential to an assessment center.

Question 7

Training focuses on improving employees' "hard" skills.Development focuses on improving employees' "soft" skills..

Accepted Answer

A) True 
 B)False

Question 8

"Drill,baby,drill" is the motto for the Lake Ness Fire Department.The fire fighters train constantly to keep their skills honed so that they can respond to sudden changes in a fire event instantly.This is an example of

Accepted Answer

A)  behavioral modeling. 
B)  overlearning. 
C)  reinforcement and immediate confirmation. 
D)  massed practice. 
A)  behavioral modeling. 
B)  overlearning. 
C)  reinforcement and immediate confirmation. 
D)  massed practice.

Question 9

Ben,a new manager,is being sent to a series of seminars to bring his communication,meeting management,and team-building skills to the higher level needed for his new duties.Ben is being trained in ____ skills.

Accepted Answer

A)  emotional 
B)  soft 
C)  tangible 
D)  concrete 
A)  emotional 
B)  soft 
C)  tangible 
D)  concrete

Question 10

In order to comply with OSHA regulations,Henry is scheduling a program on handling hazardous materials for production employees at the chemical plant.This type of program is classified as ____ training.

Accepted Answer

A)  job/technical 
B)  required and regular 
C)  developmental 
D)  problem-solving 
A)  job/technical 
B)  required and regular 
C)  developmental 
D)  problem-solving

Question 11

Martin,the new training director for Bosco Bay Resources,has spent months conducting cost-benefit analyses of the existing training programs at Bosco Bay.One of the long-standing training programs is an outdoor training program that is extremely popular with employees at all levels of the hierarchy.It involves company teams spending a week training on a 150-foot sailing yacht and sailing in a yacht race.This is an expensive program and being selected for the program is intensely valued.Although the program is intended to develop teamwork and sharpen decision-making skills,Martin can find no evidence that employees who have taken part in the sailing experience have higher productivity or that their departments as a whole have higher productivity.Employees at Bosco Bay have high morale,and the employees who have gone on the sailing expedition are no more satisfied with their jobs than the other employees.Martin needs to be able to justify the training budget to the executive committee.What is Martin's best choice among the following options?

Accepted Answer

A)  Devise some way to quantify the popularity of the program so that the popularity can be viewed as a benefit that offsets the costs. 
B)  Propose that the sailing training be recharacterized as a management perk. This gets it off the training budget, but preserves the program for managers. 
C)  Redesign the sailing program so that it will be more likely to provide quantifiable productivity benefits in the future. 
D)  Leave the program in place and cut less popular training programs, even if they provide quantifiable benefits. Eliminating the program will damage employee morale. 
A)  Devise some way to quantify the popularity of the program so that the popularity can be viewed as a benefit that offsets the costs. 
B)  Propose that the sailing training be recharacterized as a management perk. This gets it off the training budget, but preserves the program for managers. 
C)  Redesign the sailing program so that it will be more likely to provide quantifiable productivity benefits in the future. 
D)  Leave the program in place and cut less popular training programs, even if they provide quantifiable benefits. Eliminating the program will damage employee morale.

Question 12

The primary considerations when designing training include all of the following EXCEPT

Accepted Answer

A)  cost efficacy. 
B)  learner readiness. 
C)  learning styles. 
D)  transfer of training. 
A)  cost efficacy. 
B)  learner readiness. 
C)  learning styles. 
D)  transfer of training.

Question 13

The department store hired 12 temporary employees to wrap holiday gifts.After giving the newly-hired gift-wrappers a two-hour demonstration of gift-wrapping techniques and designs,each trainee was required to wrap three packages of particular types.All the trainees's efforts were rated as either good or very good by the trainer.This result is a strong indication that the training was effective.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are principles for designing training for adults EXCEPT

Accepted Answer

A)  showing how they will be rewarded for learning the new skill. 
B)  closely monitoring their progress. 
C)  centering the training around problems. 
D)  clarifying why the training is needed. 
A)  showing how they will be rewarded for learning the new skill. 
B)  closely monitoring their progress. 
C)  centering the training around problems. 
D)  clarifying why the training is needed.

Question 15

In the U.S.many job applicants and current employees have low readiness to learn because they lack sufficient reading,writing and math skills to comprehend the needed training.

Accepted Answer

A) True 
 B)False

Question 16

Apprenticeships are used most often to train people for jobs in

Accepted Answer

A)  supervision of hourly workers. 
B)  assembly line work. 
C)  traditional skilled crafts and trades. 
D)  technical areas such as veterinary technicians and x-ray technicians. 
A)  supervision of hourly workers. 
B)  assembly line work. 
C)  traditional skilled crafts and trades. 
D)  technical areas such as veterinary technicians and x-ray technicians.

Question 17

What is the purpose of an orientation program? What should the format and content of an effective orientation be?

Accepted Answer

Orientation is the planned introduction

Question 18

NewPhase Modular Homes is located in a large,depressed urban area,partly because of the historically low labor cost there.It needs skilled workers who can do carpentry,wiring,plumbing and other construction work.But,in the last 10 years,it has become harder and harder to find applicants who have basic literacy and math skills,much less people who are already skilled electricians and plumbers.NewPhase does not want to relocate its plant to another city with a more skilled labor force,so its realistic options INCLUDE all the following EXCEPT

Accepted Answer

A)  work with local elementary and high schools to help better educate potential employees. 
B)  offer remedial training to current employees in lower-skilled jobs so that they can be moved into open positions in the more highly-skilled areas. 
C)  weed out deficient applicants and fill open jobs by recruiting in other states with a more highly-educated population by offering above-market wages. 
D)  hire deficient applicants and set up training programs for them. 
A)  work with local elementary and high schools to help better educate potential employees. 
B)  offer remedial training to current employees in lower-skilled jobs so that they can be moved into open positions in the more highly-skilled areas. 
C)  weed out deficient applicants and fill open jobs by recruiting in other states with a more highly-educated population by offering above-market wages. 
D)  hire deficient applicants and set up training programs for them.

Question 19

Development is distinguished from training,in that

Accepted Answer

A)  development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs. 
B)  EEO laws and regulations apply primarily to training not development. 
C)  training is usually provided internally whereas development takes place in external learning environments. 
D)  development provides people with specific, identifiable knowledge and skills for use on their present jobs. 
A)  development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs. 
B)  EEO laws and regulations apply primarily to training not development. 
C)  training is usually provided internally whereas development takes place in external learning environments. 
D)  development provides people with specific, identifiable knowledge and skills for use on their present jobs.

Question 20

After customer service representatives are trained,their phone calls are monitored to determine if the CSRs are applying the lessons about gathering pertinent information from callers that are taught in the training classes.This is an example of the __________ level of training evaluation.

Accepted Answer

A)  reaction 
B)  learning 
C)  results 
D)  behavior 
A)  reaction 
B)  learning 
C)  results 
D)  behavior

Compared with conventional training method,e-learning is LEAST useful

Andrew is enrolled in a university course on project management.His class meets at the local community college,but the instructor's lecture is carried over two-way television from the state university located in another city.This is an example of

Because U.S.culture is so widely dispersed via television,music and the Internet,it is less necessary to conduct intercultural training for foreigners taking jobs in the U.S.than it is for U.S.nationals to receive intercultural training prior to foreign assignments.

The "emotional" component of international competence is the person's

Luis,the director of training for Helotes International,wishes to increase employee support for new training programs.The best way to build this support is for Luis to

Training focuses on improving employees' "hard" skills.Development focuses on improving employees' "soft" skills..

"Drill,baby,drill" is the motto for the Lake Ness Fire Department.The fire fighters train constantly to keep their skills honed so that they can respond to sudden changes in a fire event instantly.This is an example of

Ben,a new manager,is being sent to a series of seminars to bring his communication,meeting management,and team-building skills to the higher level needed for his new duties.Ben is being trained in ____ skills.

In order to comply with OSHA regulations,Henry is scheduling a program on handling hazardous materials for production employees at the chemical plant.This type of program is classified as ____ training.

The primary considerations when designing training include all of the following EXCEPT

All of the following are principles for designing training for adults EXCEPT

In the U.S.many job applicants and current employees have low readiness to learn because they lack sufficient reading,writing and math skills to comprehend the needed training.

Apprenticeships are used most often to train people for jobs in

What is the purpose of an orientation program? What should the format and content of an effective orientation be?

Development is distinguished from training,in that

After customer service representatives are trained,their phone calls are monitored to determine if the CSRs are applying the lessons about gathering pertinent information from callers that are taught in the training classes.This is an example of the __________ level of training evaluation.

Human Resource Management in Organizations

Strategic HR Management and Planning

Equal Employment Opportunity

Workers,Jobs,and Job Analysis

Human Resource Planning and Retention

Recruiting and Labor Markets

Selecting Human Resources

Talent Management

Performance Management and Appraisal

Total Rewards and Compensation

Incentive Plans and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters

Exam 8: Training Human Resources

Compared with conventional training method,e-learning is LEAST useful

Andrew is enrolled in a university course on project management.His class meets at the local community college,but the instructor's lecture is carried over two-way television from the state university located in another city.This is an example of

Because U.S.culture is so widely dispersed via television,music and the Internet,it is less necessary to conduct intercultural training for foreigners taking jobs in the U.S.than it is for U.S.nationals to receive intercultural training prior to foreign assignments.

The "emotional" component of international competence is the person's

Luis,the director of training for Helotes International,wishes to increase employee support for new training programs.The best way to build this support is for Luis to

Training focuses on improving employees' "hard" skills.Development focuses on improving employees' "soft" skills..

"Drill,baby,drill" is the motto for the Lake Ness Fire Department.The fire fighters train constantly to keep their skills honed so that they can respond to sudden changes in a fire event instantly.This is an example of

Ben,a new manager,is being sent to a series of seminars to bring his communication,meeting management,and team-building skills to the higher level needed for his new duties.Ben is being trained in ____ skills.

In order to comply with OSHA regulations,Henry is scheduling a program on handling hazardous materials for production employees at the chemical plant.This type of program is classified as ____ training.

The primary considerations when designing training include all of the following EXCEPT

All of the following are principles for designing training for adults EXCEPT

In the U.S.many job applicants and current employees have low readiness to learn because they lack sufficient reading,writing and math skills to comprehend the needed training.

Apprenticeships are used most often to train people for jobs in

What is the purpose of an orientation program? What should the format and content of an effective orientation be?

Development is distinguished from training,in that

After customer service representatives are trained,their phone calls are monitored to determine if the CSRs are applying the lessons about gathering pertinent information from callers that are taught in the training classes.This is an example of the __________ level of training evaluation.

Human Resource Management in Organizations

Strategic HR Management and Planning

Equal Employment Opportunity

Workers,Jobs,and Job Analysis

Human Resource Planning and Retention

Recruiting and Labor Markets

Selecting Human Resources

Talent Management

Performance Management and Appraisal

Total Rewards and Compensation

Incentive Plans and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters