Exam 10: Managing Human Resources and Labour Relations

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One of the most effective strategies employers have in labour disputes is the ____________________,in which the employer refuses to allow workers to enter a plant or building to work.

(Short Answer)
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A(n)____________________ is third party in labour negotiations who renders a binding decision.

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Recruitment is the attempt to find and attract qualified applicants in the external labour market.

(True/False)
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A ____________________ is a payment for reaching a specific goal.

(Short Answer)
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Job description refers to the specific location or office where a job is done.

(True/False)
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Leonetta Beauvoir recently was hired by the Home Depot to help recruit,select,and train new employees to work in its stores.BBeauvoir has a job in which of the following areas?

(Multiple Choice)
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____________________ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

(Short Answer)
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In the union shop,a non-union member may be hired,but after a probationary period he or she must join the union or leave.

(True/False)
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Which of the following is a formal complaint by an employee or by the union that management has violated some part of the contract?

(Multiple Choice)
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Dak Zincy is a safety officer for a petroleum company.At the end of every month,he receives a cheque for $3,810.Zincy is receiving which of the following?

(Multiple Choice)
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A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

(True/False)
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During a typical employee performance appraisal,the employee's supervisor evaluates the employee's work in terms of which of the following?

(Multiple Choice)
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Management's refusal to let workers enter a plant or building to work is known as which of the following?

(Multiple Choice)
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The skills,knowledge,and abilities a person must have to fill a job are spelled out in a job specification.

(True/False)
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Which of the following is the length of an employee's continuous service with a firm?

(Multiple Choice)
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From the union's perspective,what is the most secure type of working arrangement?

(Short Answer)
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A ____________________ is a formal complaint,by the employee or by the union,that management has violated some part of the contract.

(Short Answer)
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____________________ include insurance,pension plans,paid sick leave,childcare,and vacations.

(Short Answer)
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Mr.Smythe uses communication and persuasion as his tools to help unions and employers negotiate.Smythe can suggest compromises but cannot issue a binding decision.He is performing which of the following roles?

(Multiple Choice)
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What two documents do human resource planners use to find the right people for the right job?

(Essay)
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