Exam 10: Managing Human Resources and Labour Relations

List the three major functions of the local union.

Ally Valez sells computer software and is paid a ____________________,a percentage of each software package's selling price.

Union members who advertise a strike by carrying signs are ____________________.

Which of the following BEST describes collective bargaining?

Which of the following is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition?

The first two stages in the selection process are the initial contact and the preliminary interview.

The pool of potential applicants from outside the firm is called the ____________________ labour market.

Visitors to Las Vegas have periodically been exposed to groups of unhappy workers walking back and forth in front of various casinos carrying signs that say the casino owners treat their employees unfairly.Visitors are witnessing which of the following behaviours?

What is the tool most widely used in making hiring decisions?

What is the most powerful tool that the union has in its strategy?

Robin Nighthood works at a large home-decorating store.For each kitchen appliance Nighthood sells,she earns 12 percent of the item's purchase price.Nighthood receives which of the following?

Collective bargaining is the process of making a binding decision in labour negotiations.

A job ____________________ spells out the skills,knowledge,and abilities a person must have to fill a job.

A shop steward represents union members who have complaints to management.

What is the final stage in a typical employee grievance procedure?

Since Eilene Saxony was hired in the marketing department of an athletic shoe manufacturer,she has worked in its public relations department and its advertising department,and has helped design collateral sales material and point-of-purchase displays.Next week she will go out on the road as a salesperson.Which of the following methods of training is Saxony's employer using?

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.This document is known as which of the following?

What is it called when a union tries to disrupt a company's stockholder meeting to pressure the company to agree to the union's demands?

____________________ groups are specific groups who have legal protection against employment discrimination.

____________________ is the process of hiring,developing,motivating,and evaluating employees to achieve organizational goals.