Exam 10: Managing Human Resources and Labour Relations

Which of the following is a union that consists of many local unions in a particular industry,skilled trade,or geographic area and thus represents workers throughout an entire country?

The internal labour market is made up of all employees in an industry.

____________________ appraisals are comparisons of actual job performance with expected performance.

In employee selection,what are the two stages of the initial screening?

Which of the following represents a contingency plan a manufacturer can use after its employees go out on strike?

Dawn Li's job at Bombardier,a company that manufactures jet planes,is to gather information about various jobs and to specify the skills and knowledge to do each job well.Li is responsible for which of the following?

Since the development of employment equity programs,companies no longer require physical examinations as part of the selection process.

____________________ is the process of negotiating labour agreements between union members and management.

Which of the following is the creation of a strategy for meeting future human resource needs?

____________________ is the assignment of various functions,such as human resources,accounting,or legal work,to outside organizations.

What is the appropriate role of top management in managing diversity?

Allyson,a unionized worker,believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime.Which of the following individuals should she contact with her complaint?

CMI International,a composite plastic manufacturer,wants to improve its involvement with the community,so it has established a Community Involvement Office.To fill the positions within this office,the company will attempt to find and attract qualified applicants from the external labour market.What is this process called?

Arbitration is the process of settling a labour-management dispute with a binding decision.

Which of the following is a branch union that represents a specified area or even a specific plant?

Lower-level workers,such as those who unload inventory from trucks,are usually paid in which of the following ways?

When Vincent Cappio began acting in commercials,he was required to join a union that represents actors.Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy waiter.He was upset when the director decided to eliminate his performance from the finished ad.He was even more upset when the production company that was shooting the commercial said that he was not getting paid.To whom would Cappio complain about not being paid?

Performance appraisals are used most often to make decisions about pay raises,training needs,and advancement opportunities.

Which of the following is an example of a trend in human resource management?

The skills,knowledge,and abilities a person must have to fill a job are spelled out in which of the following?