Question 1

Distinguish between "data" and "information" and give a specific business example of each of these terms.

Accepted Answer

Data are raw, unsummarized, and unanalyz

Question 2

When does the maturity stage begin in the product life cycle?

Accepted Answer

A)  When market demand peaks because most customers have already bought the product 
B)  When the product has yet to gain widespread acceptance in the target market 
C)  When advancing technology leads to the development of a more advanced product 
D)  When many customers buy a product for the first time, increasing the demand rapidly 
A)  When market demand peaks because most customers have already bought the product 
B)  When the product has yet to gain widespread acceptance in the target market 
C)  When advancing technology leads to the development of a more advanced product 
D)  When many customers buy a product for the first time, increasing the demand rapidly

Question 3

Anything that hampers any stage of the communication process is known as ______.

Accepted Answer

A)  decoding 
B)  encoding 
C)  a medium 
D)  noise 
A)  decoding 
B)  encoding 
C)  a medium 
D)  noise

Question 4

Computer software programs that are developed for charting graphs of sales performance (for example, number of units sold) over the past three years are an example of ________ software.

Accepted Answer

A)  applications 
B)  artificial intelligence 
C)  expert systems 
D)  DSS systems 
A)  applications 
B)  artificial intelligence 
C)  expert systems 
D)  DSS systems

Question 5

Why is advancing IT considered a threat?

Accepted Answer

A)  There is an overabundance of information that increases the likelihood that important information is ignored or overlooked. 
B)  Sophisticated software and networks are being continuously developed and each outdating their respective previous versions. 
C)  All words, numbers, images, and sound are expressed in zeroes and ones that run to over a trillion instructions being processed per second. 
D)  Traditional companies not using Internet, broadband, and wireless technology are losing their competitive advantage. 
A)  There is an overabundance of information that increases the likelihood that important information is ignored or overlooked. 
B)  Sophisticated software and networks are being continuously developed and each outdating their respective previous versions. 
C)  All words, numbers, images, and sound are expressed in zeroes and ones that run to over a trillion instructions being processed per second. 
D)  Traditional companies not using Internet, broadband, and wireless technology are losing their competitive advantage.

Question 6

Information that is useful to the particular circumstances facing a manager is known as ________ information.

Accepted Answer

A)  timely 
B)  relevant 
C)  complete 
D)  real-time 
A)  timely 
B)  relevant 
C)  complete 
D)  real-time

Question 7

What is one of the steps by which managers achieve control over organizational activities?

Accepted Answer

A)  They reduce data ambiguity to create useful information. 
B)  They determine the quality of the information made available to them. 
C)  They select an appropriate communication medium for their messages. 
D)  They compare actual performance against established goals. 
A)  They reduce data ambiguity to create useful information. 
B)  They determine the quality of the information made available to them. 
C)  They select an appropriate communication medium for their messages. 
D)  They compare actual performance against established goals.

Question 8

Discuss the advantages of face-to-face communication. Is it always the best medium of communication?

Accepted Answer

Face-to-face communication is the medium

Question 9

Which of the following systems is most focused on programmed decision making?

Accepted Answer

A)  Transaction-processing system 
B)  Decision support systems 
C)  E-commerce systems 
D)  Enterprise resource planning systems 
A)  Transaction-processing system 
B)  Decision support systems 
C)  E-commerce systems 
D)  Enterprise resource planning systems

Question 10

Discuss the meaning of a "decision support system."

Accepted Answer

A decision support system is an interact

Question 11

Hank, a sales manager, consults with his production manager and finance manager before rolling out his plan for increasing the sales of smartphones. To achieve his organizational goals, Hank is ________.

Accepted Answer

A)  establishing measurable standards of performance and goals 
B)  coordinating with other departments and divisional activities 
C)  comparing actual performance against established goals 
D)  evaluating the results and taking corrective action to increase sales 
A)  establishing measurable standards of performance and goals 
B)  coordinating with other departments and divisional activities 
C)  comparing actual performance against established goals 
D)  evaluating the results and taking corrective action to increase sales

Question 12

A sales manager follows up a complaint from a key customer with a letter to that customer. The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence. The sales manager's choice of a communication medium for the message is influenced by ________.

Accepted Answer

A)  groupthink 
B)  the need for a paper trail 
C)  management by wandering around 
D)  groupware 
A)  groupthink 
B)  the need for a paper trail 
C)  management by wandering around 
D)  groupware

Question 13

Distinguish between transaction-processing systems and operations information systems.

Accepted Answer

A transaction-processing system is a sys

Question 14

Raw, unsummarized facts are known as ________.

Accepted Answer

A)  artificial intelligence 
B)  data 
C)  information 
D)  networks 
A)  artificial intelligence 
B)  data 
C)  information 
D)  networks

Question 15

Blue Bay International maintains its travelers' records through the process of documentation. It includes the date of travel, the specifications of the travel package, and so on. Blue Bay's method of recordkeeping is known as a(n) ________ system.

Accepted Answer

A)  management information 
B)  expert 
C)  decision support 
D)  artificial intelligence 
A)  management information 
B)  expert 
C)  decision support 
D)  artificial intelligence

Question 16

Data and information both communicate a great deal of useful knowledge to the end user.

Accepted Answer

A) True 
 B)False

Question 17

In the transmission phase of the communication process, the information that is to be communicated is known as the ________.

Accepted Answer

A)  encoding 
B)  sending 
C)  message 
D)  reception 
A)  encoding 
B)  sending 
C)  message 
D)  reception

Question 18

Information that is timely is available to a manager ________.

Accepted Answer

A)  to ensure a common understanding 
B)  only if it is accurate and reliable 
C)  for measuring irrelevant data 
D)  when a decision is being made 
A)  to ensure a common understanding 
B)  only if it is accurate and reliable 
C)  for measuring irrelevant data 
D)  when a decision is being made

Question 19

What does a social networking website enable people to do?

Accepted Answer

A)  Increase the likelihood of drawing attention to tangential information 
B)  Post information, commentary, and opinions to which readers can respond to 
C)  Communicate with others they share a common interest with 
D)  Translate a message into understandable symbols or language 
A)  Increase the likelihood of drawing attention to tangential information 
B)  Post information, commentary, and opinions to which readers can respond to 
C)  Communicate with others they share a common interest with 
D)  Translate a message into understandable symbols or language

Question 20

A controller who uses a computer system to prepare payroll checks for employees is using a(n) ________ system.

Accepted Answer

A)  artificial intelligence 
B)  group decision support 
C)  operations information 
D)  transaction-processing 
A)  artificial intelligence 
B)  group decision support 
C)  operations information 
D)  transaction-processing

Distinguish between "data" and "information" and give a specific business example of each of these terms.

When does the maturity stage begin in the product life cycle?

Anything that hampers any stage of the communication process is known as ______.

Computer software programs that are developed for charting graphs of sales performance (for example, number of units sold) over the past three years are an example of ________ software.

Why is advancing IT considered a threat?

Information that is useful to the particular circumstances facing a manager is known as ________ information.

What is one of the steps by which managers achieve control over organizational activities?

Discuss the advantages of face-to-face communication. Is it always the best medium of communication?

Which of the following systems is most focused on programmed decision making?

Discuss the meaning of a "decision support system."

Hank, a sales manager, consults with his production manager and finance manager before rolling out his plan for increasing the sales of smartphones. To achieve his organizational goals, Hank is ________.

Distinguish between transaction-processing systems and operations information systems.

Raw, unsummarized facts are known as ________.

Blue Bay International maintains its travelers' records through the process of documentation. It includes the date of travel, the specifications of the travel package, and so on. Blue Bay's method of recordkeeping is known as a(n) ________ system.

Data and information both communicate a great deal of useful knowledge to the end user.

In the transmission phase of the communication process, the information that is to be communicated is known as the ________.

Information that is timely is available to a manager ________.

What does a social networking website enable people to do?

A controller who uses a computer system to prepare payroll checks for employees is using a(n) ________ system.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and

Filters

Exam 13: Communication and Information Technology Management

Distinguish between "data" and "information" and give a specific business example of each of these terms.

When does the maturity stage begin in the product life cycle?

Anything that hampers any stage of the communication process is known as ______.

Computer software programs that are developed for charting graphs of sales performance (for example, number of units sold) over the past three years are an example of ________ software.

Why is advancing IT considered a threat?

Information that is useful to the particular circumstances facing a manager is known as ________ information.

What is one of the steps by which managers achieve control over organizational activities?

Discuss the advantages of face-to-face communication. Is it always the best medium of communication?

Which of the following systems is most focused on programmed decision making?

Discuss the meaning of a "decision support system."

Hank, a sales manager, consults with his production manager and finance manager before rolling out his plan for increasing the sales of smartphones. To achieve his organizational goals, Hank is ________.

Distinguish between transaction-processing systems and operations information systems.

Raw, unsummarized facts are known as ________.

Blue Bay International maintains its travelers' records through the process of documentation. It includes the date of travel, the specifications of the travel package, and so on. Blue Bay's method of recordkeeping is known as a(n) ________ system.

Data and information both communicate a great deal of useful knowledge to the end user.

In the transmission phase of the communication process, the information that is to be communicated is known as the ________.

Information that is timely is available to a manager ________.

What does a social networking website enable people to do?

A controller who uses a computer system to prepare payroll checks for employees is using a(n) ________ system.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Operations Management: Managing Vital Operations and

Filters