Question 1

People who receive a positive reward are more likely to do the same thing in a similar situation.

Accepted Answer

A) True 
 B)False

Question 2

Human capital approaches are a category of change methods designed to help individuals learn and grow professionally and perhaps personally.

Accepted Answer

A) True 
 B)False

Question 3

The survey approach is a useful diagnostic approach if the potential focus of change is _______________.

Accepted Answer

A)  a small work group 
B)  a typical workgroup 
C)  the total organization 
D)  a large workgroup 
A)  a small work group 
B)  a typical workgroup 
C)  the total organization 
D)  a large workgroup

Question 4

According to Jack Welch,former CEO of General Electric,all leaders are change agents.

Accepted Answer

A) True 
 B)False

Question 5

The task of the change agent is to challenge the goals of _______________.

Accepted Answer

A)  upper management 
B)  shareholders 
C)  workers 
D)  the status quo 
A)  upper management 
B)  shareholders 
C)  workers 
D)  the status quo

Question 6

What is "six sigma" measure?

Accepted Answer

Specifically six sig

Question 7

Members of new teams often pay more attention to the tasks of the team than to the relationships among the team members.

Accepted Answer

A) True 
 B)False

Question 8

Identify at least two general environmental forces that can trigger change.Are these forces sufficient to initiate change?

Accepted Answer

Organizations seldom undertake significa

Question 9

Organizations seldom undertake significant change without a strong shock from their _______________.

Accepted Answer

A)  workers 
B)  stakeholders 
C)  environment 
D)  customers 
A)  workers 
B)  stakeholders 
C)  environment 
D)  customers

Question 10

Downsizing can mean replacing employees with computerized systems.

Accepted Answer

A) True 
 B)False

Question 11

Many companies are now incorporating some form of introspection training into their management change programs.Identify five goals typical of an introspection program.

Accepted Answer

Any five of the following: 
(a)Developin

Question 12

Examples of external forces for change include all of the following except:

Accepted Answer

A)  social and political change 
B)  technology 
C)  process problems 
D)  economic 
A)  social and political change 
B)  technology 
C)  process problems 
D)  economic

Question 13

The implementation of change has two dimensions: timing and _______________.

Accepted Answer

A)  cost 
B)  scope 
C)  duration 
D)  management 
A)  cost 
B)  scope 
C)  duration 
D)  management

Question 14

Besides getting what they want,what is the underlying general goal of a wildcat strike or a walkout?

Accepted Answer

To arouse management to action

Question 15

Using the terms of the general model for organizational change,it is during the _______ stage that employees are encouraged to acquire new behaviors and attitudes that support the new direction of the organization.

Accepted Answer

A)  learning 
B)  practice 
C)  moving 
D)  selling 
A)  learning 
B)  practice 
C)  moving 
D)  selling

Question 16

Research reviews of the record-of-change efforts conclude that __________ approaches have better success than __________ ones.

Accepted Answer

A)  multimethod; single-method 
B)  limited; system wide 
C)  single-method; multimethod 
D)  ethnocentric; geocentric 
A)  multimethod; single-method 
B)  limited; system wide 
C)  single-method; multimethod 
D)  ethnocentric; geocentric

Question 17

An external change agent is usually a _______________ who has training and experience in the behavioral sciences.

Accepted Answer

A)  university professor or private consultant 
B)  private consultant or junior manager 
C)  senior manager or university professor 
D)  junior/senior manager or senior union official 
A)  university professor or private consultant 
B)  private consultant or junior manager 
C)  senior manager or university professor 
D)  junior/senior manager or senior union official

Question 18

With any change program,there must be some provision for evaluating the program in terms of expenditures and _______________.

Accepted Answer

A)  results 
B)  turnover 
C)  profits 
D)  innovation 
A)  results 
B)  turnover 
C)  profits 
D)  innovation

Question 19

_______________ is a symptom of a behavioral problem that must be diagnosed.

Accepted Answer

A)  A high level of absenteeism 
B)  High turnover 
C)  Low morale 
D)  All of the choices are correct. 
A)  A high level of absenteeism 
B)  High turnover 
C)  Low morale 
D)  All of the choices are correct.

Question 20

Which of the following would be considered the most vigorous resistance to change?

Accepted Answer

A)  Sabotage 
B)  Teaching others how to resist 
C)  Not paying attention 
D)  Complaining 
A)  Sabotage 
B)  Teaching others how to resist 
C)  Not paying attention 
D)  Complaining

People who receive a positive reward are more likely to do the same thing in a similar situation.

Human capital approaches are a category of change methods designed to help individuals learn and grow professionally and perhaps personally.

The survey approach is a useful diagnostic approach if the potential focus of change is _______________.

According to Jack Welch,former CEO of General Electric,all leaders are change agents.

The task of the change agent is to challenge the goals of _______________.

What is "six sigma" measure?

Members of new teams often pay more attention to the tasks of the team than to the relationships among the team members.

Identify at least two general environmental forces that can trigger change.Are these forces sufficient to initiate change?

Organizations seldom undertake significant change without a strong shock from their _______________.

Downsizing can mean replacing employees with computerized systems.

Many companies are now incorporating some form of introspection training into their management change programs.Identify five goals typical of an introspection program.

Examples of external forces for change include all of the following except:

The implementation of change has two dimensions: timing and _______________.

Besides getting what they want,what is the underlying general goal of a wildcat strike or a walkout?

Using the terms of the general model for organizational change,it is during the _______ stage that employees are encouraged to acquire new behaviors and attitudes that support the new direction of the organization.

Research reviews of the record-of-change efforts conclude that approaches have better success than ones.

An external change agent is usually a _______________ who has training and experience in the behavioral sciences.

With any change program,there must be some provision for evaluating the program in terms of expenditures and _______________.

_______________ is a symptom of a behavioral problem that must be diagnosed.

Which of the following would be considered the most vigorous resistance to change?

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Filters

Exam 17: Managing Organizational Change

People who receive a positive reward are more likely to do the same thing in a similar situation.

Human capital approaches are a category of change methods designed to help individuals learn and grow professionally and perhaps personally.

The survey approach is a useful diagnostic approach if the potential focus of change is _______________.

According to Jack Welch,former CEO of General Electric,all leaders are change agents.

The task of the change agent is to challenge the goals of _______________.

What is "six sigma" measure?

Members of new teams often pay more attention to the tasks of the team than to the relationships among the team members.

Identify at least two general environmental forces that can trigger change.Are these forces sufficient to initiate change?

Organizations seldom undertake significant change without a strong shock from their _______________.

Downsizing can mean replacing employees with computerized systems.

Many companies are now incorporating some form of introspection training into their management change programs.Identify five goals typical of an introspection program.

Examples of external forces for change include all of the following except:

The implementation of change has two dimensions: timing and _______________.

Besides getting what they want,what is the underlying general goal of a wildcat strike or a walkout?

Using the terms of the general model for organizational change,it is during the _______ stage that employees are encouraged to acquire new behaviors and attitudes that support the new direction of the organization.

Research reviews of the record-of-change efforts conclude that __________ approaches have better success than __________ ones.

An external change agent is usually a _______________ who has training and experience in the behavioral sciences.

With any change program,there must be some provision for evaluating the program in terms of expenditures and _______________.

_______________ is a symptom of a behavioral problem that must be diagnosed.

Which of the following would be considered the most vigorous resistance to change?

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Filters

Research reviews of the record-of-change efforts conclude that approaches have better success than ones.