Exam 11: Managing Conflict and Negotiations

Increasing conflict can increase the tendency for groupthink.

Changing the _______________ of the organization not only can help resolve intergroup conflict,it can be an excellent way to create conflict.

A tactic that involves getting an additional concession or perks after an agreement has been reached is the _______________ approach.

A(n)_______________ party places maximum emphasis on meeting the needs of the other group,while minimizing its own concerns.

One way of viewing conflict-resolution efforts between groups is to examine the extent to which a conflicting group has an internal and external focus with respect to resolution strategies.Describe the perspectives.

When a group is engaged in intergroup conflict,its cohesion tends to _______________.

Conflict is neither inherently good nor bad,although it is inevitable.

Avoiding can be an effective and appropriate strategy in some conflict situations.When used as a temporary alternative in a heated negotiation,what benefits can one expect to gain from avoidance?

One group may hold the most power because it _______________.

You should consider using a _______________ approach when both groups are willing to invest time and effort to reach a resolution that maximizes everyone's outcome.

All of the following are types of group interdependence except:

The text presented seven recommendations for improving negotiations.List five of them.

During _______________,the chief role of the consultant is to improve the negotiating climate so that substantive negotiations can take place at some point in the future.

How does functional conflict benefit the organization?

Slow adaptation to environmental changes is associated with ___________ levels of intergroup conflict.

____________ is also known as distributive negotiating.

When conducting cross-cultural negotiations,if your counterpart is risk-adverse you should ___________.

A lack of disagreement can lead to suboptimum performance and inferior decision making.

The tendency for every group to be at least partially in conflict with every other group with which it interacts is known as "the law of _______________ conflict."

How do member perceptions typically change during times of conflict?