Exam 11: Managing Conflict and Negotiations

When an opposing group offers to split the difference too early,it may mean that the group has already received more than it expected to get or thinks it deserves.

Provide an example of how a superordinate goal may impact a group outcome.

Distributive negotiating is also known as _______________ negotiating.

You classmate says those in times of conflict; people turn to more participative forms of leadership.How do you respond?

In ____________________ arbitration,the arbitrator has no real control over designing the agreement.

Mike goes to the market and haggles for a price that is less than the vendor's cost.This is an example of _______________ negotiating.

Can conflict be managed to promote organizational performance,if so how?

How has the organizational perspective to conflict changed over time?

________ interdependence requires no interaction among groups.

_______________ seeks to resolve conflict by placing maximum focus on both groups' concerns.

____________ is a type of planned intervention that is meant to build self-awareness and camaraderie among members of a team.

Prior to an important decision,your team assigns you the role of critic with the job of uncovering all possible problems with a particular proposal.Your function may be termed as a(n)______.

It is typically best to use a(n)__________ conflict resolution approach in disputes that are of far greater importance to the other group than they are to your group.

Tough negotiators use _______________ to make opponents think they don't need them.

A lack of conflict ______________.

Status incongruence conflicts are often created by _______________.

When managers keep potentially confrontational information (important to the group)to themselves,it serves to repress conflict.

Striving to end up with a bigger piece of the pie than the other party is to focus on a _______________ outcome.

_______________ is a good backup strategy if attempts at problem solving are unsuccessful.

In most cases,the point at which functional conflict becomes dysfunctional is ____________.