Question 1

In a conflict situation,what would an external focus cause the group to concentrate on?

Accepted Answer

It focuses on the co

Question 2

If negotiation fails,a conflict often _______________.

Accepted Answer

A)  escalates 
B)  dissolves 
C)  resolves on its own 
D)  spreads to other groups 
A)  escalates 
B)  dissolves 
C)  resolves on its own 
D)  spreads to other groups

Question 3

When a group is in conflict,it becomes less task-oriented.

Accepted Answer

A) True 
 B)False

Question 4

A traditional assembly line would most likely create a high degree of ___________ interdependence.

Accepted Answer

A)  Pooled 
B)  Reciprocal 
C)  Sequential 
D)  All of the choices are correct. 
A)  Pooled 
B)  Reciprocal 
C)  Sequential 
D)  All of the choices are correct.

Question 5

Although there is no one best way to manage,there is one best way to negotiate.

Accepted Answer

A) True 
 B)False

Question 6

During _______________,a third party has the power to impose an agreement.

Accepted Answer

A)  mediation 
B)  arbitration 
C)  conciliation 
D)  consultation 
A)  mediation 
B)  arbitration 
C)  conciliation 
D)  consultation

Question 7

A negotiator from which of the following countries would typically have the most indirect communication style?

Accepted Answer

A)  Germany 
B)  United States 
C)  India 
D)  Japan 
A)  Germany 
B)  United States 
C)  India 
D)  Japan

Question 8

If your group were "under attack" from another,what would you expect in regard to group cohesiveness?

Accepted Answer

When groups are enga

Question 9

What is a positive-sum situation?

Accepted Answer

A)  One party gains more than the other 
B)  Each party gains something, without a corresponding loss for the other party 
C)  The losses of both parties result in a net gain for a third party 
D)  A positive result is possible, but negotiations have stalled 
A)  One party gains more than the other 
B)  Each party gains something, without a corresponding loss for the other party 
C)  The losses of both parties result in a net gain for a third party 
D)  A positive result is possible, but negotiations have stalled

Question 10

In the Big City track meet,runners from five schools compete in separate events.Individual runners are awarded points based on the place (1st,2nd,and 3rd)they finish in their race,and these points are totaled to determine which school wins the meet.What type of interdependence would best describe this situation?

Accepted Answer

A)  Pooled 
B)  Reciprocal 
C)  Sequential 
D)  Team 
A)  Pooled 
B)  Reciprocal 
C)  Sequential 
D)  Team

Question 11

When limited resources must be allocated between groups,mutual dependencies decrease.

Accepted Answer

A) True 
 B)False

Question 12

When does work interdependence occur and how has it been classified?

Accepted Answer

Work interdependence occurs when two or

Question 13

Issues involving _______________ are seen as conflicts over limited resources.

Accepted Answer

A)  wages 
B)  benefits 
C)  working conditions 
D)  All of the choices are correct. 
A)  wages 
B)  benefits 
C)  working conditions 
D)  All of the choices are correct.

Question 14

What general points would you give a fellow manager regarding the use of the different conflict resolution approaches?

Accepted Answer

While answers will vary,student answers

Question 15

The relationships that exist between the anesthesiology staff,nursing staff,technician staff,and surgeons in a hospital operating room is an example of _____________.

Accepted Answer

A)  pooled interdependence 
B)  sequential interdependence 
C)  reciprocal interdependence 
D)  functional conflict 
A)  pooled interdependence 
B)  sequential interdependence 
C)  reciprocal interdependence 
D)  functional conflict

Question 16

What are the four elements that are typically part of all negotiations?

Accepted Answer

The four elements are: 
(1)Some disagree

Question 17

Members of the United Auto Workers union at the Ford Motor Company,in response to a major downturn in automobile sales and profitability,agreed to caps on overtime and unemployment pay and reductions in wage increases because the survival of the company was threatened.This is an example of _________.

Accepted Answer

A)  a bad faith approach by management 
B)  an avoiding approach by the union 
C)  focusing on a superordinate goal 
D)  deceptive management behavior 
A)  a bad faith approach by management 
B)  an avoiding approach by the union 
C)  focusing on a superordinate goal 
D)  deceptive management behavior

Question 18

To negotiate in a manner designed primarily to maintain good relations between the parties,irrespective of the outcome of the negotiation,is to focus on a _______________ outcome.

Accepted Answer

A)  relationship 
B)  constructive 
C)  primary 
D)  substantive 
A)  relationship 
B)  constructive 
C)  primary 
D)  substantive

Question 19

The "law and order" approach to conflict management,i.e.,managers order people to stop arguing and to get back to work,typically causes the conflict to subside.

Accepted Answer

A) True 
 B)False

Question 20

A negotiator from which of the following countries would typically have the most informal negotiating style?

Accepted Answer

A)  Spain 
B)  China 
C)  Mexico 
D)  United States 
A)  Spain 
B)  China 
C)  Mexico 
D)  United States

In a conflict situation,what would an external focus cause the group to concentrate on?

If negotiation fails,a conflict often _______________.

When a group is in conflict,it becomes less task-oriented.

A traditional assembly line would most likely create a high degree of ___________ interdependence.

Although there is no one best way to manage,there is one best way to negotiate.

During _______________,a third party has the power to impose an agreement.

A negotiator from which of the following countries would typically have the most indirect communication style?

If your group were "under attack" from another,what would you expect in regard to group cohesiveness?

What is a positive-sum situation?

When limited resources must be allocated between groups,mutual dependencies decrease.

When does work interdependence occur and how has it been classified?

Issues involving _______________ are seen as conflicts over limited resources.

What general points would you give a fellow manager regarding the use of the different conflict resolution approaches?

The relationships that exist between the anesthesiology staff,nursing staff,technician staff,and surgeons in a hospital operating room is an example of _____________.

What are the four elements that are typically part of all negotiations?

To negotiate in a manner designed primarily to maintain good relations between the parties,irrespective of the outcome of the negotiation,is to focus on a _______________ outcome.

The "law and order" approach to conflict management,i.e.,managers order people to stop arguing and to get back to work,typically causes the conflict to subside.

A negotiator from which of the following countries would typically have the most informal negotiating style?

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters

Exam 11: Managing Conflict and Negotiations

In a conflict situation,what would an external focus cause the group to concentrate on?

If negotiation fails,a conflict often _______________.

When a group is in conflict,it becomes less task-oriented.

A traditional assembly line would most likely create a high degree of ___________ interdependence.

Although there is no one best way to manage,there is one best way to negotiate.

During _______________,a third party has the power to impose an agreement.

A negotiator from which of the following countries would typically have the most indirect communication style?

If your group were "under attack" from another,what would you expect in regard to group cohesiveness?

What is a positive-sum situation?

When limited resources must be allocated between groups,mutual dependencies decrease.

When does work interdependence occur and how has it been classified?

Issues involving _______________ are seen as conflicts over limited resources.

What general points would you give a fellow manager regarding the use of the different conflict resolution approaches?

The relationships that exist between the anesthesiology staff,nursing staff,technician staff,and surgeons in a hospital operating room is an example of _____________.

What are the four elements that are typically part of all negotiations?

To negotiate in a manner designed primarily to maintain good relations between the parties,irrespective of the outcome of the negotiation,is to focus on a _______________ outcome.

The "law and order" approach to conflict management,i.e.,managers order people to stop arguing and to get back to work,typically causes the conflict to subside.

A negotiator from which of the following countries would typically have the most informal negotiating style?

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters