Question 1

How may nonverbal messaged differ from other forms of communication?

Accepted Answer

Nonverbal messages may differ from other forms of communication behavior in several ways.For example,nonverbal behavior can be difficult to suppress (e.g.,an involuntary frown indicating displeasure).Such unconscious behavior can contradict the message the communicator is sending verbally.Another way in which nonverbal messages differ from other forms is that they are more apparent to the people who observe them than they are to the people who produce them.This can make it very difficult for the sender to know how successfully she or he produced the nonverbal message that was intended.Finally,many nonverbal messages are susceptible to multiple interpretations.Even something as common as a smile may have many different meanings.Smiles may indicate genuine happiness,contempt,deceit,fear,compliance,resignation-even,on occasion,anger.

Question 2

The regulation of communication can ensure an optimum flow of information to managers,thereby eliminating the barrier of _______________.

Accepted Answer

A)  nonverbals 
B)  communication filtering 
C)  communication overload 
D)  interpersonal communication 
A)  nonverbals 
B)  communication filtering 
C)  communication overload 
D)  interpersonal communication C

Question 3

Examples of common _______________ information flows include suggestion boxes,group meetings,and appeal or grievance procedures.

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal A

Question 4

For the communication process to be completed,the message must be _______________ in terms of relevance to the receiver.

Accepted Answer

A)  received 
B)  transmitted 
C)  decoded 
D)  confirmed 
A)  received 
B)  transmitted 
C)  decoded 
D)  confirmed

Question 5

The common symbols between a communicator and a receiver may be verbal,nonverbal,or both.

Accepted Answer

A) True 
 B)False

Question 6

Why is face-to-face communication high in richness?

Accepted Answer

Face-to-face communication is high in ri

Question 7

What is the typically the least-used channel of communication and is it of significance to management?

Accepted Answer

While it is probably the least

Question 8

Videoconferencing with virtual team members is an example of:

Accepted Answer

A)  Very high richness 
B)  High richness 
C)  Low richness 
D)  Very low richness 
A)  Very high richness 
B)  High richness 
C)  Low richness 
D)  Very low richness

Question 9

_______________ the values,customs,and perspectives of other cultures is required to facilitate communication.

Accepted Answer

A)  Critiquing 
B)  Studying 
C)  Acceptance of 
D)  Awareness of 
A)  Critiquing 
B)  Studying 
C)  Acceptance of 
D)  Awareness of

Question 10

Name three things that you,as a manager,can do to improve communication in a diverse organization.

Accepted Answer

Any three of the following: 
(1)Encourag

Question 11

The design of an organization should provide for communication in four distinct directions.What are these directions?

Accepted Answer

The design of an organization

Question 12

Effective communication is unavoidable in an organization.

Accepted Answer

A) True 
 B)False

Question 13

Sending e-mail messages has become more popular than leaving voice-mail.

Accepted Answer

A) True 
 B)False

Question 14

What is meant if a party states this is rich communication?

Accepted Answer

The richness of communication

Question 15

Describe the role played by interpersonal communication in organizations.

Accepted Answer

Within an organization,communication flo

Question 16

E-mail is an effective way of communicating complex messages.

Accepted Answer

A) True 
 B)False

Question 17

What is an intranet?

Accepted Answer

An intranet is a pri

Question 18

A majority of the world's population now speaks and understands English.

Accepted Answer

A) True 
 B)False

Question 19

_______________ communication provides managers with feedback about current problems and information about day-to-day operations that they need for making decisions.

Accepted Answer

A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal

Question 20

In every communication situation,value judgments are made by the receiver.

Accepted Answer

A) True 
 B)False

How may nonverbal messaged differ from other forms of communication?

The regulation of communication can ensure an optimum flow of information to managers,thereby eliminating the barrier of _______________.

Examples of common _______________ information flows include suggestion boxes,group meetings,and appeal or grievance procedures.

For the communication process to be completed,the message must be _______________ in terms of relevance to the receiver.

The common symbols between a communicator and a receiver may be verbal,nonverbal,or both.

Why is face-to-face communication high in richness?

What is the typically the least-used channel of communication and is it of significance to management?

Videoconferencing with virtual team members is an example of:

_______________ the values,customs,and perspectives of other cultures is required to facilitate communication.

Name three things that you,as a manager,can do to improve communication in a diverse organization.

The design of an organization should provide for communication in four distinct directions.What are these directions?

Effective communication is unavoidable in an organization.

Sending e-mail messages has become more popular than leaving voice-mail.

What is meant if a party states this is rich communication?

Describe the role played by interpersonal communication in organizations.

E-mail is an effective way of communicating complex messages.

What is an intranet?

A majority of the world's population now speaks and understands English.

_______________ communication provides managers with feedback about current problems and information about day-to-day operations that they need for making decisions.

In every communication situation,value judgments are made by the receiver.

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters

Exam 13: Communicating Effectively

How may nonverbal messaged differ from other forms of communication?

The regulation of communication can ensure an optimum flow of information to managers,thereby eliminating the barrier of _______________.

Examples of common _______________ information flows include suggestion boxes,group meetings,and appeal or grievance procedures.

For the communication process to be completed,the message must be _______________ in terms of relevance to the receiver.

The common symbols between a communicator and a receiver may be verbal,nonverbal,or both.

Why is face-to-face communication high in richness?

What is the typically the least-used channel of communication and is it of significance to management?

Videoconferencing with virtual team members is an example of:

_______________ the values,customs,and perspectives of other cultures is required to facilitate communication.

Name three things that you,as a manager,can do to improve communication in a diverse organization.

The design of an organization should provide for communication in four distinct directions.What are these directions?

Effective communication is unavoidable in an organization.

Sending e-mail messages has become more popular than leaving voice-mail.

What is meant if a party states this is rich communication?

Describe the role played by interpersonal communication in organizations.

E-mail is an effective way of communicating complex messages.

What is an intranet?

A majority of the world's population now speaks and understands English.

_______________ communication provides managers with feedback about current problems and information about day-to-day operations that they need for making decisions.

In every communication situation,value judgments are made by the receiver.

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters