Question 1

Managers from monochronic cultures _______________.

Accepted Answer

A)  do one thing at a time and take time commitments seriously 
B)  adhere to plans and follow rules of privacy 
C)  show respect for private property and emphasize promptness 
D)  All of the above. 
A)  do one thing at a time and take time commitments seriously 
B)  adhere to plans and follow rules of privacy 
C)  show respect for private property and emphasize promptness 
D)  All of the above.

Question 2

Common forms of _______________ communication include job instructions,official memos,policy statements,manuals,and company publications.

Accepted Answer

A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal 
A)  upward 
B)  downward 
C)  horizontal 
D)  diagonal

Question 3

________ means refraining from doing harm.

Accepted Answer

A)  Following the hypocrite oath 
B)  Malfeasance 
C)  Non-malfeasance 
D)  Walther's Law 
A)  Following the hypocrite oath 
B)  Malfeasance 
C)  Non-malfeasance 
D)  Walther's Law

Question 4

The level of _______________ that the receiver assigns to the communicator directly affects how the receiver views and reacts to the words,ideas,and actions of the communicator.

Accepted Answer

A)  credibility 
B)  intensity 
C)  respect 
D)  moderation 
A)  credibility 
B)  intensity 
C)  respect 
D)  moderation

Question 5

_______________ is/are designed to attract employee talent to sustain and grow the organization.

Accepted Answer

A)  Public relations 
B)  Advertising 
C)  Promoting the culture and opportunities available 
D)  Customer/Client/Patient surveys 
A)  Public relations 
B)  Advertising 
C)  Promoting the culture and opportunities available 
D)  Customer/Client/Patient surveys

Question 6

_______________ presents products or services in a positive manner,in an effort to attract customers,clients,or patients.

Accepted Answer

A)  Public relations 
B)  Advertising 
C)  Promoting 
D)  Customer/Client/Patient surveys 
A)  Public relations 
B)  Advertising 
C)  Promoting 
D)  Customer/Client/Patient surveys

Question 7

Interpersonal communication can vary from direct orders to casual expressions.

Accepted Answer

A) True 
 B)False

Question 8

A downward glance during a brief encounter in an office can mean _______________.

Accepted Answer

A)  modesty 
B)  embarrassment 
C)  a lack of respect 
D)  Any of the above. 
A)  modesty 
B)  embarrassment 
C)  a lack of respect 
D)  Any of the above.

Question 9

An employee verbally states he is doing great,but his posture and facial expressions seem to say something else.Do you think he is actually doing great?

Accepted Answer

When verbal and nonv

Question 10

An effective organization needs upward communication as much as it needs downward communication.

Accepted Answer

A) True 
 B)False

Question 11

Nonverbal behavior can enhance or contradict the message the communicator is sending.

Accepted Answer

A) True 
 B)False

Question 12

When the chairperson of the accounting department communicates with the chairperson of the marketing department about the course offerings in a college,the flow of communication is:

Accepted Answer

A)  Top to bottom 
B)  Bottom to top 
C)  Diagonal 
D)  Horizontal 
A)  Top to bottom 
B)  Bottom to top 
C)  Diagonal 
D)  Horizontal

Question 13

Encoding translates the communicator's ideas into a systematic set of _______________ that the receiver can understand.

Accepted Answer

A)  symbols 
B)  words 
C)  ideas 
D)  media 
A)  symbols 
B)  words 
C)  ideas 
D)  media

Question 14

Webinars,by definition,are a form of one-way communication.

Accepted Answer

A) True 
 B)False

Question 15

Voice-mail accounts for approximately 90 percent of telephone communication within organizations today.

Accepted Answer

A) True 
 B)False

Question 16

Corporate use of instant messaging (IM)is expected to grow rapidly for all of the following reasons except:

Accepted Answer

A)  IM offers real-time communication among geographically dispersed employees 
B)  IM is an inexpensive alternative to travel 
C)  Responses are more accurate than verbal communication 
D)  IM demands the immediate attention of its users 
A)  IM offers real-time communication among geographically dispersed employees 
B)  IM is an inexpensive alternative to travel 
C)  Responses are more accurate than verbal communication 
D)  IM demands the immediate attention of its users

Question 17

The Internet was developed in the 1960s by _______________ as a way to ensure that communications could survive a military attack.

Accepted Answer

A)  the Japanese 
B)  Harvard University 
C)  the U.S. Department of Defense 
D)  NASA 
A)  the Japanese 
B)  Harvard University 
C)  the U.S. Department of Defense 
D)  NASA

Question 18

Communication distortion often occurs because of differing frames of reference.

Accepted Answer

A) True 
 B)False

Question 19

Filtering of information is likely to occur when employees are communicating information to an _______________ superior.

Accepted Answer

A)  impatient 
B)  aggressive 
C)  intimidating 
D)  All of the choices are correct. 
A)  impatient 
B)  aggressive 
C)  intimidating 
D)  All of the choices are correct.

Question 20

Managers striving to become better communicators must first improve their:

Accepted Answer

A)  Messages 
B)  Methods 
C)  Media 
D)  Position in the organization 
A)  Messages 
B)  Methods 
C)  Media 
D)  Position in the organization

Managers from monochronic cultures _______________.

Common forms of _______________ communication include job instructions,official memos,policy statements,manuals,and company publications.

________ means refraining from doing harm.

The level of _______________ that the receiver assigns to the communicator directly affects how the receiver views and reacts to the words,ideas,and actions of the communicator.

_______________ is/are designed to attract employee talent to sustain and grow the organization.

_______________ presents products or services in a positive manner,in an effort to attract customers,clients,or patients.

Interpersonal communication can vary from direct orders to casual expressions.

A downward glance during a brief encounter in an office can mean _______________.

An employee verbally states he is doing great,but his posture and facial expressions seem to say something else.Do you think he is actually doing great?

An effective organization needs upward communication as much as it needs downward communication.

Nonverbal behavior can enhance or contradict the message the communicator is sending.

When the chairperson of the accounting department communicates with the chairperson of the marketing department about the course offerings in a college,the flow of communication is:

Encoding translates the communicator's ideas into a systematic set of _______________ that the receiver can understand.

Webinars,by definition,are a form of one-way communication.

Voice-mail accounts for approximately 90 percent of telephone communication within organizations today.

Corporate use of instant messaging (IM)is expected to grow rapidly for all of the following reasons except:

The Internet was developed in the 1960s by _______________ as a way to ensure that communications could survive a military attack.

Communication distortion often occurs because of differing frames of reference.

Filtering of information is likely to occur when employees are communicating information to an _______________ superior.

Managers striving to become better communicators must first improve their:

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters

Exam 13: Communicating Effectively

Managers from monochronic cultures _______________.

Common forms of _______________ communication include job instructions,official memos,policy statements,manuals,and company publications.

________ means refraining from doing harm.

The level of _______________ that the receiver assigns to the communicator directly affects how the receiver views and reacts to the words,ideas,and actions of the communicator.

_______________ is/are designed to attract employee talent to sustain and grow the organization.

_______________ presents products or services in a positive manner,in an effort to attract customers,clients,or patients.

Interpersonal communication can vary from direct orders to casual expressions.

A downward glance during a brief encounter in an office can mean _______________.

An employee verbally states he is doing great,but his posture and facial expressions seem to say something else.Do you think he is actually doing great?

An effective organization needs upward communication as much as it needs downward communication.

Nonverbal behavior can enhance or contradict the message the communicator is sending.

When the chairperson of the accounting department communicates with the chairperson of the marketing department about the course offerings in a college,the flow of communication is:

Encoding translates the communicator's ideas into a systematic set of _______________ that the receiver can understand.

Webinars,by definition,are a form of one-way communication.

Voice-mail accounts for approximately 90 percent of telephone communication within organizations today.

Corporate use of instant messaging (IM)is expected to grow rapidly for all of the following reasons except:

The Internet was developed in the 1960s by _______________ as a way to ensure that communications could survive a military attack.

Communication distortion often occurs because of differing frames of reference.

Filtering of information is likely to occur when employees are communicating information to an _______________ superior.

Managers striving to become better communicators must first improve their:

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters