Exam 11: Managing Conflict and Negotiations

When managers and employees repress conflict,it can lead often to higher (and uglier)levels of discord.Provide an example of an "ugly" conflict strategy that should be avoided.

There are a number of possible consequences of dysfunctional conflict.What are these? Are some of these consequences more or less likely to occur in organizational conflict situations?

Accommodation as a response to conflict should never be used as it projects weakness.

Evidence suggests that conflict can improve the quality of decision making and employee relations.

Compromising may sometimes involve third-party interventions.

Do "internal focus" and "external focus" represent opposite sides of the same continuum?

In extreme conflict situations where threats are perceived,democratic methods of leadership are likely to become more popular.

An organization that has a high level of intergroup conflict is most likely to be characterized by all of the following except:

Contrast functional and dysfunctional conflict.In your answer include the mechanisms,if any,which allow conflict type change.

What is the impact of conflict that is too low?

Work independence is a typical source of intergroup conflict.

The law of interorganizational conflict proposes that every group comes into at least partial conflict with every other group with which it interacts.

A lack of conflict is never beneficial to the organization.

Conflict tends to ____________ negative stereotypes.

What is a negotiation?

Every organization has an optimal level of conflict that helps generate positive performance.

Communications between groups in conflict usually _______________.

Even groups with mutually exclusive goals can find themselves in conflict.

You should use a _______________ approach on important negotiation issues when you are certain you are right.

A "devil's advocate" is a person that introduces dysfunctional conflict into the organization.