Exam 17: Managing Organizational Change

Describe the 4-D framework and provide an example of its application steps.

_______________ is the unification of systems,processes,or work-related activities across functional lines.

Name four different approaches for collecting data on employee problems.

Typically,the exact procedures employed in implementing a management by objectives approach should not vary from organization to organization and from unit to unit.

In a recent article,Jack Welch,former CEO of General Electric,estimated that no more than ___ percent of employees fit the category of internal change agent.

Job enlargement and job enrichment are primary examples of _____ approaches to organizational change.

Depth of intended change refers to the scope and _______________ of the change efforts.

Communication is a(n)_________ factor in successful change programs.

The success of any change program rests heavily on the quality and workability of the relationship between the change agent and the _______ within the organization.

What is the difference between the formal and informal components of an organization?

______________ approaches to organizational change refer to managerial actions that attempt to improve effectiveness by introducing change through formal policies and procedures.

The external change agent has a comparative advantage over the internal change agent when significant strategic changes must be evaluated.

Kurt Lewin developed a change cycle commonly known as Six Sigma.

Today's managers and faced with ________ change.We must also recognize that the rate of change has been ______.

There _____________ for accurate diagnosis of the problem within the organizational change and development process.

_______________ transformations will ultimately fail if the individuals involved are not receptive to change.

Using "reengineering" as a code word for "downsizing" will help to limit the morale impact on the organization.

Refreezing a learned behavior takes reinforcement and _______________.

Organizations are structured to promote stability.This potential barrier to change has been termed structural _______________.

_______________ breaks a core process into segments to eliminate waste,delays,and slow response time.