Question 1

Those who study and practice organizational change agree that environmental triggers are not sufficient to initiate change.What more is required?

Accepted Answer

In addition to environmental t

Question 2

The most widely used method for developing employee productivity is/are _______________.

Accepted Answer

A)  new equipment 
B)  new procedures 
C)  training programs 
D)  mentoring 
A)  new equipment 
B)  new procedures 
C)  training programs 
D)  mentoring

Question 3

The ultimate goal of _______________ is to have the learned behavior become a habit.

Accepted Answer

A)  unfreezing 
B)  learning 
C)  moving 
D)  refreezing 
A)  unfreezing 
B)  learning 
C)  moving 
D)  refreezing

Question 4

What is the ultimate goal of "refreezing" in the general model of organizational change and development?

Accepted Answer

The ultimate goal of refreezing is to ha

Question 5

When a change occurs,people will freely admit that they lack the skills to be a good performer.

Accepted Answer

A) True 
 B)False

Question 6

Describe the major steps in the Model of Organizational Change and Development.

Accepted Answer

The model indicates that forces for chan

Question 7

The more people at all levels in the organization are involved in change _______________,the higher the likelihood of success.

Accepted Answer

A)  monitoring 
B)  implementation 
C)  planning 
D)  All of the choices are correct. 
A)  monitoring 
B)  implementation 
C)  planning 
D)  All of the choices are correct.

Question 8

What are the steps in Kurt Lewin's change process?

Accepted Answer

The three steps are: unfreeze

Question 9

People who are involved in a change effort need to have _______________ that enables them to know what is to happen and why they are to do what they are to do.

Accepted Answer

A)  exclusive information 
B)  one-on-one coaching 
C)  advance information 
D)  All of the choices are correct. 
A)  exclusive information 
B)  one-on-one coaching 
C)  advance information 
D)  All of the choices are correct.

Question 10

Well-run organizations are free of employee discontent.

Accepted Answer

A) True 
 B)False

Question 11

Management by objectives is a philosophy of management that reflects a _______________ approach to managing.

Accepted Answer

A)  reactive 
B)  proactive 
C)  neutral 
D)  hands-off 
A)  reactive 
B)  proactive 
C)  neutral 
D)  hands-off

Question 12

All of the following are included in what scholars have identified as sources of influence on the outcome of management change programs except:

Accepted Answer

A)  Communications equity 
B)  Leadership climate 
C)  Formal organization 
D)  Organizational culture 
A)  Communications equity 
B)  Leadership climate 
C)  Formal organization 
D)  Organizational culture

Question 13

Reengineering approaches typically fall into the all of the following categories except:

Accepted Answer

A)  Streamlining 
B)  Documenting 
C)  Integrating 
D)  Transforming 
A)  Streamlining 
B)  Documenting 
C)  Integrating 
D)  Transforming

Question 14

The correct sequence of phases in appreciative inquiry is:

Accepted Answer

A)  Dreaming, designing, discovering, delivering 
B)  Discovering, designing, dreaming, delivering 
C)  Dreaming, discovering, designing, delivering 
D)  Discovering, dreaming, designing, delivering 
A)  Dreaming, designing, discovering, delivering 
B)  Discovering, designing, dreaming, delivering 
C)  Dreaming, discovering, designing, delivering 
D)  Discovering, dreaming, designing, delivering

Question 15

Under the six sigma approach,one expects no more than _____ defects per 1 million parts produced.

Accepted Answer

A)  1 
B)  3.4 
C)  10.4 
D)  24 
A)  1 
B)  3.4 
C)  10.4 
D)  24

Question 16

Structural approaches to organizational change attempt to improve effectiveness by introducing change through formal policies and procedures.

Accepted Answer

A) True 
 B)False

Question 17

The knowledge explosion is more related to higher levels of education and is unrelated to technology.

Accepted Answer

A) True 
 B)False

Question 18

What does being "egoless" mean,as it relates to business concerns?

Accepted Answer

It means making deci

Question 19

In work situations where change is obviously the best choice,the change agent seldom encounters fear,anxiety,or resistance.

Accepted Answer

A) True 
 B)False

Question 20

A shift in work processes or movement of people is likely to threaten:

Accepted Answer

A)  Friendships 
B)  Patterns of social on-the-job interactions 
C)  Routines 
D)  All of the choices are correct. 
A)  Friendships 
B)  Patterns of social on-the-job interactions 
C)  Routines 
D)  All of the choices are correct.

Those who study and practice organizational change agree that environmental triggers are not sufficient to initiate change.What more is required?

The most widely used method for developing employee productivity is/are _______________.

The ultimate goal of _______________ is to have the learned behavior become a habit.

What is the ultimate goal of "refreezing" in the general model of organizational change and development?

When a change occurs,people will freely admit that they lack the skills to be a good performer.

Describe the major steps in the Model of Organizational Change and Development.

The more people at all levels in the organization are involved in change _______________,the higher the likelihood of success.

What are the steps in Kurt Lewin's change process?

People who are involved in a change effort need to have _______________ that enables them to know what is to happen and why they are to do what they are to do.

Well-run organizations are free of employee discontent.

Management by objectives is a philosophy of management that reflects a _______________ approach to managing.

All of the following are included in what scholars have identified as sources of influence on the outcome of management change programs except:

Reengineering approaches typically fall into the all of the following categories except:

The correct sequence of phases in appreciative inquiry is:

Under the six sigma approach,one expects no more than _____ defects per 1 million parts produced.

Structural approaches to organizational change attempt to improve effectiveness by introducing change through formal policies and procedures.

The knowledge explosion is more related to higher levels of education and is unrelated to technology.

What does being "egoless" mean,as it relates to business concerns?

In work situations where change is obviously the best choice,the change agent seldom encounters fear,anxiety,or resistance.

A shift in work processes or movement of people is likely to threaten:

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Filters

Exam 17: Managing Organizational Change

Those who study and practice organizational change agree that environmental triggers are not sufficient to initiate change.What more is required?

The most widely used method for developing employee productivity is/are _______________.

The ultimate goal of _______________ is to have the learned behavior become a habit.

What is the ultimate goal of "refreezing" in the general model of organizational change and development?

When a change occurs,people will freely admit that they lack the skills to be a good performer.

Describe the major steps in the Model of Organizational Change and Development.

The more people at all levels in the organization are involved in change _______________,the higher the likelihood of success.

What are the steps in Kurt Lewin's change process?

People who are involved in a change effort need to have _______________ that enables them to know what is to happen and why they are to do what they are to do.

Well-run organizations are free of employee discontent.

Management by objectives is a philosophy of management that reflects a _______________ approach to managing.

All of the following are included in what scholars have identified as sources of influence on the outcome of management change programs except:

Reengineering approaches typically fall into the all of the following categories except:

The correct sequence of phases in appreciative inquiry is:

Under the six sigma approach,one expects no more than _____ defects per 1 million parts produced.

Structural approaches to organizational change attempt to improve effectiveness by introducing change through formal policies and procedures.

The knowledge explosion is more related to higher levels of education and is unrelated to technology.

What does being "egoless" mean,as it relates to business concerns?

In work situations where change is obviously the best choice,the change agent seldom encounters fear,anxiety,or resistance.

A shift in work processes or movement of people is likely to threaten:

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Managing Individual Stress

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Filters