Exam 14: Supply Chain Management

Which of the following assists supply chain members in achieving measurement integration by assessing the costs associated with each supply chain activity?

What is internal operations integration? List,in order,the five groups of activities that generate successful internal operations integration.

A recent Aetna health plan customer satisfaction survey measured consumer satisfaction in seven areas: overall satisfaction,willingness to recommend a plan,on-line tools,customer service,complaint resolution,plan communication and enrollment process.These seven areas represent _____ that can be used to assess performance again and again.

It is illegal for companies to knowingly provide better service to their most profitable customers.

The supply chain team does all of the following EXCEPT:

Which supply chain management strategy is most appropriate when demand is unpredictable but supply lead times are short?

Traceability with respect to transporting modes refers to the relative ease with which a shipment can be located and transferred.

Which of the following moves inventory into,within,and out of a warehouse?

Air transportation is faster,cheaper,and more dependable than rail transportation.

In which type of supply chain management strategy is postponement a common occurrence?

When using _____,suppliers assume the responsibility for managing inventories at customer locations through the use of highly automated electronic messaging systems,which allow the exchange of information between vendors and customers.

List the eight critical business processes on which supply chain managers must focus.

By working closely with its suppliers and listening to its customers,Target has improved the service encounter to a level that was not thought possible in mass retailing.This is an example of which of the eight critical processes performed by supply managers?

Managing inventory from the supplier to the manufacturer is called distribution resource planning (DRP).

Kautex-Unipart is an automotive component manufacturer based in the UK.It supplies BMW's Mini car production line with fuel tanks.This contract with BMW has benefited the company as it now has up to six days' visibility of orders,which increases flexibility in how to use its resources.The Balanced Scorecard Approach indicates that the component manufacturer has improved its _____ metrics.

One major advantage of pipelines over other modes of transportation is:

Which of the following is a member of a supply chain team that moves just-picked cotton to finished clothing and then to the consumer of that clothing?

Through the use of automatic shipping notices,Ace Hardware is effective at removing unnecessary costs from its supply chain.According to a vice-president of inventory for the retailer,"Information gathering that used to take three or four phone calls now is available immediately." This is an example of the use of _____ integration.

Zambelli International Fireworks uses an accounting method that assesses the costs associated with each supply chain activity,which is known as base-line costing.

In which logistical component of the supply chain will you find electronic data interchange a common feature?