Exam 12: Crisis Leadership and the Learning Organization

A press kit is a package of information about a company,including names and pictures of its executives,a fact sheet,and key milestones in the company's history.

A press release is a printed statement that describes how an organization is responding to a crisis and who is in charge.

Providing opportunities for employees to solve problems increases management's confidence in employees' ability to accomplish organizational goals.

The traditional organization is based on the bureaucratic model that emphasizes a command-and-control structure,decentralized decision making,highly formalized systems,specialized tasks,and an adaptive culture.

Which of the following is an internal source of organizational learning?

The learning organization embraces the idea that people will learn if encouraged to be creative,to experiment,and to reflect on their experiences.

Which of the following is a characteristic of a learning organization?

Regardless of the nature of the crises or the type of organization,what they all have in common is the stress and pressure they place on ________________.

In the five-step crisis risk assessment model,________________ can be used to test employees' responsiveness and sensitize the organization to any potential crisis.

Most leaders are prepared for crises using pre-crisis planning,a reactive approach to crisis management.

Encouraging systems thinking is a guideline for enhancing organizational learning.

Organizations with early crisis identification systems and crisis management plans already in place before the occurrence of a crisis are significantly better prepared to manage and survive a crisis event.

Leaders in learning organizations face a single challenge of maintaining efficient operations.

Crises come in many forms including succession crisis,product failures,human error disasters,and sexual harassment.

All of the following are characteristics of traditional organizations EXCEPT:

During a crisis,the leader is responsible for the safety and security of both employees and the organization.

A crisis is a high-probability but low-impact event that threatens the viability of an organization and is characterized by ambiguity of cause,effect,and means of resolution,as well as by a belief that decisions must be made swiftly.

A ____ organization is one that is skilled at creating,acquiring,and transferring knowledge,and at modifying behavior to reflect new knowledge and insights.

Describe why a senior leader's physical presence is critical during a crisis.

A learning organization is one that is skilled at creating,acquiring,and transferring knowledge,and at modifying behavior to reflect new knowledge and insights.