Exam 12: Crisis Leadership and the Learning Organization

During a crisis all information must come directly from the CEO; including communications with the media and other outside groups.

A ____ is a printed statement that describes how an organization is responding to a crisis and who is in charge.

Anticipating the kinds of crises that an organization can encounter is an easy task for any leader as there are only a limited number of incidents that can turn into crises.

Which of the following statements about leading during a crisis is NOT true?

Think of a leader whom you have observed in a crisis situation,either in person or on TV.Critique the leader's handling of the crisis using the text discussion as your guide.

Which of the following is NOT one of the three key principles of crisis leadership?

Though the company may suffer some losses,the benefits of having a crisis plan in place before an actual crisis happens ensures all of the following EXCEPT:

The workplace should be a place of learning but some critics argue that not all of them have a culture that encourages learning.Of the eight recommendations for fostering a learning organizational culture listed below,how many would you say are true of your current or past workplace? Encourage creative thinking Create a climate where risk taking and failure are tolerated Provide incentives for learning and innovation Build confidence in followers' capacity to learn and adapt Encourage systems thinking Institute mechanisms for channeling and nurturing creative ideas for innovation Create a shared vision for learning Broaden employees' frame of reference

During the first step of the crisis risk assessment model the team brainstorms "what-if" scenarios that focus on:

In the event of a crisis,a press kit should include all of the following EXCEPT:

In the five-step crisis risk assessment model,SWOT analysis comes into play as a tool in determining what resources and capabilities are available or needed to better manage each crisis.

Briefly describe the three stages of a crisis management plan.

Tacit knowledge is acquired from

In planning for a crisis,the leader focuses on five integrated tasks. These five tasks point to the essential competencies of crisis leaders,which include all of the following EXCEPT:

Which of the following statements concerning an employees' frame of reference is NOT true?

A pre-crisis plan is the best way to lessen the negative consequences of any crisis.

The mindset of leaders in a learning organization is that there is a "right way" to do things.

One of the characteristics of a learning organization's culture is that learning is a multilevel organization-wide process. What exactly do we mean by this statement?

Effective crisis leadership is about having the foresight and proper pre-crisis planning for managing a crisis.

In his book,The Fifth Discipline,Peter Senge makes a compelling case that an organization's survival is linked to its: