Exam 12: Crisis Leadership and the Learning Organization

In the aftermath of a crisis,it is recommended that top management form an internal crisis evaluation team to evaluate the organization's effectiveness in managing the crisis.

Explain or illustrate how a leader can foster a learning organizational culture by creating a climate where risk taking and failure are tolerated.

How has social media affected the way crises are managed in our society today?

The CEO of a company is on vacation when a crisis breaks out but refuses to cancel his vacation and return home to deal with the crisis. Which of the following guidelines for effective crisis communication best applies to the statement?  The statement may apply to more than one guideline.  Is the CEO adhering to the guideline or ignoring the guideline?   

Identify someone who has been or is part of a crisis prevention and management team,preferably someone on your campus's crisis prevention and management team.Ask him or her to describe the makeup and functioning of this team.

The five-step crisis risk assessment model is a scenario analysis and planning tool used in creating a crisis management action plan.

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

Pre-crisis planning is about asking and answering three critical questions. What are they?

Developing a crisis plan such as the one introduced above is a cross-functional activity that affects different departments.

Which of the following statements concerning post-crisis evaluation is NOT true?

The purpose of using benchmarking is to imitate competitors' best practices which leads to a competitive advantage for a company.

All of the following are characteristics of learning organizations EXCEPT:

Using your college or university as a reference,identify five risk areas that could result in crisis if nothing is done now.Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.

Leaders must be able to communicate quickly and effectively during a crisis. However,they must keep tight,narrow control of communication lines with primary stakeholders when a crisis hits.

What message does it send when the organizational culture encourages employees to view mistakes/problems as opportunities for improvement rather than reasons to blame or punish those involved?

What are the benefits of having a crisis management plan in advance of a crisis.

It is important for leaders to narrow the lens through which employees see the organization and the world around them,focusing energy inward.

An organization's readiness to respond to a crisis is a function of all of the following EXCEPT:

Organizational learning involves external and internal sources.

Explain why crisis leadership competence is an important consideration when hiring new leaders.