Question 1

Which of the following statements concerning the importance of having a standing crisis response team is NOT true?

Accepted Answer

A) The best crisis response team is compiled of objective third-party individuals. 
B) A crisis response team increases an organization's ability to respond to a crisis in a timely and effective manner. 
C) In the event of a crisis, a leader wants a team that has trained and worked together. 
D) Diversity in the makeup of the team increases diverse input that contributes to better decisions. 
A) The best crisis response team is compiled of objective third-party individuals. 
B) A crisis response team increases an organization's ability to respond to a crisis in a timely and effective manner. 
C) In the event of a crisis, a leader wants a team that has trained and worked together. 
D) Diversity in the makeup of the team increases diverse input that contributes to better decisions.

Question 2

Which of the following statements concerning effective crisis communication is NOT true?

Accepted Answer

A) A potential problem is the seniority level of the person representing the organization. 
B) Only top management should offer insight and/or solution alternatives as they the 'big picture' in mind. 
C) Internally, everyone should know their role and how communication is to be handled. 
D) It is important for everyone to be on the same page in communicating a unified message. 
A) A potential problem is the seniority level of the person representing the organization. 
B) Only top management should offer insight and/or solution alternatives as they the 'big picture' in mind. 
C) Internally, everyone should know their role and how communication is to be handled. 
D) It is important for everyone to be on the same page in communicating a unified message.

Question 3

Which of the following is NOT one of the steps in the crisis risk assessment model?

Accepted Answer

A) Risk reduction. 
B) Risk identification. 
C) Crisis management. 
D) Risk analysis. 
A) Risk reduction. 
B) Risk identification. 
C) Crisis management. 
D) Risk analysis.

Question 4

Developing a bunker mentality is a recommended strategy for senior leaders to use when dealing with a crisis.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about formulating a crisis plan is NOT true?

Accepted Answer

A) Denying a crisis can happen to you or your organization makes planning for a crisis difficult. 
B) Leaders who perceive risks realistically approach crisis management in a logical, systematic way. 
C) The tendency of leaders to focus on one type of crisis, ignoring others, is a problem. 
D) Better prepared organizations have the ability of turning a crisis event into a strategic opportunity 
A) Denying a crisis can happen to you or your organization makes planning for a crisis difficult. 
B) Leaders who perceive risks realistically approach crisis management in a logical, systematic way. 
C) The tendency of leaders to focus on one type of crisis, ignoring others, is a problem. 
D) Better prepared organizations have the ability of turning a crisis event into a strategic opportunity

Question 6

Briefly explain what a crisis management plan of action entails.

Accepted Answer

Developing a crisis plan of action invol

Question 7

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

Accepted Answer

A) True 
 B)False

Question 8

How important to an organization is internal (employee)communication during a crisis?

Accepted Answer

Investing time and other resources in de

Question 9

The three-stage crisis management plan consists of pre-crisis planning,leading during a crisis,and adapting after a crisis.

Accepted Answer

A) True 
 B)False

Question 10

Leaders in learning organizations face the dual challenge of maintaining efficient operations and creating a flexible and adaptive organization at the same time.

Accepted Answer

A) True 
 B)False

Question 11

The best way to mitigate the negative consequences of any crisis is by:

Accepted Answer

A) top management support. 
B) a pre-crisis plan. 
C) a capable and supportive staff of employees. 
D) having updated communication capabilities. 
A) top management support. 
B) a pre-crisis plan. 
C) a capable and supportive staff of employees. 
D) having updated communication capabilities.

Question 12

Our organization's structure can be described as flat or horizontal with much decision-making responsibility delegated downward.
This statement illustrates which type of organization?

Accepted Answer

A) traditional 
B) learning 
A) traditional 
B) learning

Question 13

Which of the following statements concerning leaders encouragement of creative thinking is NOT true?

Accepted Answer

A) Creative thinking can occur at the individual, group, and organizational level. 
B) People who advocate different ideas are looked on as troublesome. 
C) Flexible structure and adaptive systems can contribute to higher levels of creativity. 
D) Leaders encourage employees to "think outside the box". 
A) Creative thinking can occur at the individual, group, and organizational level. 
B) People who advocate different ideas are looked on as troublesome. 
C) Flexible structure and adaptive systems can contribute to higher levels of creativity. 
D) Leaders encourage employees to "think outside the box".

Question 14

A pre-crisis plan is the first stage of any crisis management program.

Accepted Answer

A) True 
 B)False

Question 15

________ is a low-probability but high-impact event that threatens the viability of an organization

Accepted Answer

A) Discontinuous change 
B) A crisis 
C) Benchmarking 
D) Organizational knowledge 
A) Discontinuous change 
B) A crisis 
C) Benchmarking 
D) Organizational knowledge

Question 16

What is the difference between a press release and a press kit?

Accepted Answer

A press release is a printed statement t

Question 17

Benchmarking:

Accepted Answer

A) allows a company to imitate the best practices of others. 
B) is a leader strategy. 
C) yields a comparative advantage. 
D) is not recommended to develop creative thinking skills. 
A) allows a company to imitate the best practices of others. 
B) is a leader strategy. 
C) yields a comparative advantage. 
D) is not recommended to develop creative thinking skills.

Question 18

An aspect of pre-crisis planning is deciding on the appropriate communications strategy when a crisis hits. Which of the following statements concerning crisis communication is NOT true?

Accepted Answer

A) During pre-crisis planning, decisions on who will take charge of news conferences  and who will handle ongoing daily communications is finalized. 
B) A well-coordinated crisis communication plan helps avoid mixed messages. 
C) Problems with communication during a crisis affect crisis response effectiveness. 
D) The pre-crisis plan is put into action before the actual event of a crisis. 
A) During pre-crisis planning, decisions on who will take charge of news conferences  and who will handle ongoing daily communications is finalized. 
B) A well-coordinated crisis communication plan helps avoid mixed messages. 
C) Problems with communication during a crisis affect crisis response effectiveness. 
D) The pre-crisis plan is put into action before the actual event of a crisis.

Question 19

Describe the role of top management during a crisis.

Accepted Answer

When there is a crisis,employees will lo

Question 20

To encourage innovation and creativity,learning organizations centralize responsibility and authority to upper-level management.

Accepted Answer

A) True 
 B)False

Which of the following statements concerning the importance of having a standing crisis response team is NOT true?

Which of the following statements concerning effective crisis communication is NOT true?

Which of the following is NOT one of the steps in the crisis risk assessment model?

Developing a bunker mentality is a recommended strategy for senior leaders to use when dealing with a crisis.

Which of the following statements about formulating a crisis plan is NOT true?

Briefly explain what a crisis management plan of action entails.

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

How important to an organization is internal (employee)communication during a crisis?

The three-stage crisis management plan consists of pre-crisis planning,leading during a crisis,and adapting after a crisis.

Leaders in learning organizations face the dual challenge of maintaining efficient operations and creating a flexible and adaptive organization at the same time.

The best way to mitigate the negative consequences of any crisis is by:

Our organization's structure can be described as flat or horizontal with much decision-making responsibility delegated downward. This statement illustrates which type of organization?

Which of the following statements concerning leaders encouragement of creative thinking is NOT true?

A pre-crisis plan is the first stage of any crisis management program.

________ is a low-probability but high-impact event that threatens the viability of an organization

What is the difference between a press release and a press kit?

Benchmarking:

An aspect of pre-crisis planning is deciding on the appropriate communications strategy when a crisis hits. Which of the following statements concerning crisis communication is NOT true?

Describe the role of top management during a crisis.

To encourage innovation and creativity,learning organizations centralize responsibility and authority to upper-level management.

Who Is a Leader and What Skills Do Leaders Need?

Leadership Traits and Ethics

Leadership Behavior and Motivation

Contingency Leadership Theories

Influencing: Power, Politics, Networking, and Negotiation

Communication, Coaching, and Conflict Skills

Leader-Member Exchange and Followership

Team Leadership and Self-Managed Teams

Charismatic and Transformational Leadership

Leadership of Culture, Ethics, and Diversity

Strategic Leadership and Change Management

Filters

Exam 12: Crisis Leadership and the Learning Organization

Which of the following statements concerning the importance of having a standing crisis response team is NOT true?

Which of the following statements concerning effective crisis communication is NOT true?

Which of the following is NOT one of the steps in the crisis risk assessment model?

Developing a bunker mentality is a recommended strategy for senior leaders to use when dealing with a crisis.

Which of the following statements about formulating a crisis plan is NOT true?

Briefly explain what a crisis management plan of action entails.

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

How important to an organization is internal (employee)communication during a crisis?

The three-stage crisis management plan consists of pre-crisis planning,leading during a crisis,and adapting after a crisis.

Leaders in learning organizations face the dual challenge of maintaining efficient operations and creating a flexible and adaptive organization at the same time.

The best way to mitigate the negative consequences of any crisis is by:

Our organization's structure can be described as flat or horizontal with much decision-making responsibility delegated downward. This statement illustrates which type of organization?

Which of the following statements concerning leaders encouragement of creative thinking is NOT true?

A pre-crisis plan is the first stage of any crisis management program.

________ is a low-probability but high-impact event that threatens the viability of an organization

What is the difference between a press release and a press kit?

Benchmarking:

An aspect of pre-crisis planning is deciding on the appropriate communications strategy when a crisis hits. Which of the following statements concerning crisis communication is NOT true?

Describe the role of top management during a crisis.

To encourage innovation and creativity,learning organizations centralize responsibility and authority to upper-level management.

Who Is a Leader and What Skills Do Leaders Need?

Leadership Traits and Ethics

Leadership Behavior and Motivation

Contingency Leadership Theories

Influencing: Power, Politics, Networking, and Negotiation

Communication, Coaching, and Conflict Skills

Leader-Member Exchange and Followership

Team Leadership and Self-Managed Teams

Charismatic and Transformational Leadership

Leadership of Culture, Ethics, and Diversity

Strategic Leadership and Change Management

Filters