Question 1

Which of these conditions tends to aid the diffusion of change to other parts of the organization?

Accepted Answer

A) The pilot project has received favourable media attention. 
B) Top management is committed to the change. 
C) Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D) Union leaders have been involved in the change effort. 
E) All of these tend to aid the diffusion of change. 
A) The pilot project has received favourable media attention. 
B) Top management is committed to the change. 
C) Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D) Union leaders have been involved in the change effort. 
E) All of these tend to aid the diffusion of change.

Question 2

In organizational change,employee involvement should be used:

Accepted Answer

A) when other strategies are ineffective and the company needs to change quickly. 
B) when employees need to break old routines and learn new role patterns. 
C) every time the organization needs to change. 
D) when employees will clearly lose something of value and the company must change quickly. 
E) when the company needs more employee commitment to the change and has sufficient time. 
A) when other strategies are ineffective and the company needs to change quickly. 
B) when employees need to break old routines and learn new role patterns. 
C) every time the organization needs to change. 
D) when employees will clearly lose something of value and the company must change quickly. 
E) when the company needs more employee commitment to the change and has sufficient time.

Question 3

Appreciative inquiry begins by:

Accepted Answer

A) determining the cause of the problem. 
B) determining whether there is a problem that needs to be fixed. 
C) involving employees in the process of refreezing. 
D) identifying the positive elements of an organization or work unit that is performing well. 
E) creating a common image among participants of what should be in their own organization. 
A) determining the cause of the problem. 
B) determining whether there is a problem that needs to be fixed. 
C) involving employees in the process of refreezing. 
D) identifying the positive elements of an organization or work unit that is performing well. 
E) creating a common image among participants of what should be in their own organization.

Question 4

Which of the following types of resistance to change is often a deliberate strategy to 'prove' that the decision is wrong or that the change agent is incompetent?

Accepted Answer

A) Direct costs 
B) Saving face 
C) Fear of the unknown 
D) Breaking routines 
E) Incongruent organizational systems 
A) Direct costs 
B) Saving face 
C) Fear of the unknown 
D) Breaking routines 
E) Incongruent organizational systems

Question 5

What key principle of appreciative inquiry states that organizations are open books,so we have choices in how they may be perceived,framed and described?

Accepted Answer

A) Literal principle 
B) Figurative principle 
C) Poetic principle 
D) Book principle 
E) Open page principle 
A) Literal principle 
B) Figurative principle 
C) Poetic principle 
D) Book principle 
E) Open page principle

Question 6

In the context of organizational change,transformational leaders:

Accepted Answer

A) prefer using coercion to reduce resistance to change. 
B) rely on appreciative inquiry rather than action research as the blueprint for change. 
C) are usually ineffective change agents. 
D) are all of these. 
E) are none of these. 
A) prefer using coercion to reduce resistance to change. 
B) rely on appreciative inquiry rather than action research as the blueprint for change. 
C) are usually ineffective change agents. 
D) are all of these. 
E) are none of these.

Question 7

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

Accepted Answer

A) communication. 
B) learning. 
C) stress management. 
D) negotiation. 
E) coercion. 
A) communication. 
B) learning. 
C) stress management. 
D) negotiation. 
E) coercion.

Question 8

In organizational change,unfreezing may occur by:

Accepted Answer

A) increasing the restraining forces. 
B) increasing the driving forces. 
C) reducing the urgency to change. 
D) reducing the restraining forces. 
E) both increasing the driving forces AND reducing the restraining forces. 
A) increasing the restraining forces. 
B) increasing the driving forces. 
C) reducing the urgency to change. 
D) reducing the restraining forces. 
E) both increasing the driving forces AND reducing the restraining forces.

Question 9

What are some of the ethical issues associated with organizational change practices that are discussed in your text?

Accepted Answer

A) They run the risk of violating individual privacy rights. 
B) They could potentially increase management's power. 
C) They could be discriminatory. 
D) All of the above are ethical issues associated with organizational change practices. 
E) Only "A" and "B" apply. 
A) They run the risk of violating individual privacy rights. 
B) They could potentially increase management's power. 
C) They could be discriminatory. 
D) All of the above are ethical issues associated with organizational change practices. 
E) Only "A" and "B" apply.

Question 10

The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have more power than the executives in charge of each region.The regional executives tried to prevent this restructuring because it would weaken their power and possibly reduce their salaries in the long term.This action by the regional executives is mainly an example of resistance due to:

Accepted Answer

A) fear of the unknown. 
B) saving face. 
C) direct costs. 
D) breaking routines. 
E) incongruent organizational systems. 
A) fear of the unknown. 
B) saving face. 
C) direct costs. 
D) breaking routines. 
E) incongruent organizational systems.

Question 11

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

Accepted Answer

A) True 
 B)False

Question 12

A minimalist communication strategy should always be used to facilitate organizational change,because it minimizes the potential for misunderstandings.

Accepted Answer

A) True 
 B)False

Question 13

Action research adopts the emerging philosophy of positive organizational behaviour.

Accepted Answer

A) True 
 B)False

Question 14

The first step in appreciative inquiry is dreaming,in which participants envision what might be possible in an ideal organization.

Accepted Answer

A) True 
 B)False

Question 15

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Accepted Answer

A) True 
 B)False

Which of these conditions tends to aid the diffusion of change to other parts of the organization?

In organizational change,employee involvement should be used:

Appreciative inquiry begins by:

Which of the following types of resistance to change is often a deliberate strategy to 'prove' that the decision is wrong or that the change agent is incompetent?

What key principle of appreciative inquiry states that organizations are open books,so we have choices in how they may be perceived,framed and described?

In the context of organizational change,transformational leaders:

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

In organizational change,unfreezing may occur by:

What are some of the ethical issues associated with organizational change practices that are discussed in your text?

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

A minimalist communication strategy should always be used to facilitate organizational change,because it minimizes the potential for misunderstandings.

Action research adopts the emerging philosophy of positive organizational behaviour.

The first step in appreciative inquiry is dreaming,in which participants envision what might be possible in an ideal organization.

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

Which of these conditions tends to aid the diffusion of change to other parts of the organization?

In organizational change,employee involvement should be used:

Appreciative inquiry begins by:

Which of the following types of resistance to change is often a deliberate strategy to 'prove' that the decision is wrong or that the change agent is incompetent?

What key principle of appreciative inquiry states that organizations are open books,so we have choices in how they may be perceived,framed and described?

In the context of organizational change,transformational leaders:

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

In organizational change,unfreezing may occur by:

What are some of the ethical issues associated with organizational change practices that are discussed in your text?

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

A minimalist communication strategy should always be used to facilitate organizational change,because it minimizes the potential for misunderstandings.

Action research adopts the emerging philosophy of positive organizational behaviour.

The first step in appreciative inquiry is dreaming,in which participants envision what might be possible in an ideal organization.

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters