Exam 15: Organizational Change

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Future search conferences are large group sessions,usually lasting a few days,in which participants identify the environmental trends and establish strategic solutions for those conditions.

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Comment on the accuracy of the following statement and explain your answer. "Rewards,information technology,and other organizational systems can both assist and impede organizational change."

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A parallel learning structure is an organizational change intervention in which a social structure is constructed alongside the formal hierarchy to increase the organization's learning.

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Which of the following helps to refreeze the desired change?

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Unfreezing refers to:

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Quantum change is most commonly applied in conjunction with employee involvement.

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In Lewin's force field analysis model,refreezing involves producing a disequilibrium between the current and unfrozen state.

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An ethical problem with many organizational change programs is that management tends to lose power in the process.

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The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

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Action research is:

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Resistance to change is a form of dysfunctional conflict that must be nullified.

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According to a recent study of employees at two Canadian banks ________ resistance is much more common than ________ resistance.

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Creating an urgency to change is most closely associated with:

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The four stages of appreciative inquiry,in order,are:

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The simultaneity principle in appreciative inquiry states that inquiry and change are simultaneous.

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Discovery,dreaming,designing and delivering are the four stages of:

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Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

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Resistance to organizational change may be caused by:

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Which of the following is NOT a feature of action research?

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A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

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