Exam 15: Organizational Change

Change agents should apply the action research model if they want to help people to break out of a problem-solving mentality and,instead,reframe relationships around the positive and possible.

Fear of the unknown usually motivates employees to support organizational change,because maintaining the status quo would be worse.

ABC Corp.selected employees from across the organization to find new ways to serve customers.The team operated independently of the main organization and experimented with new service delivery approaches.This team is most similar to:

Western organizational change models assume that change is a cyclical phenomenon.

A large hotel is experiencing conflict and organizational politics among its managers.The hotel's customer service ratings are suffering,so managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation.Describe the four stages of appreciative inquiry and describe what should happen in each stage.Be sure that your answer describes the appreciative inquiry process in the context of this hotel.

Which of the following is NOT a key principle of appreciative inquiry?

To minimize resistance to change,change agents need to reduce the restraining forces and increase the driving forces.

Which approach to organizational change explicitly embraces the dual philosophy that change is both applied change and theory testing?

To bring about effective change,leaders must create an urgency to change internally rather than rely on forces outside the organization to create that urgency

Appreciative inquiry typically examines unsuccessful events,organizations and work units,to determine what pitfalls to avoid.

Change agents can be:

Increasing the driving forces and reducing the restraining forces tends to:

What change management strategy should be a priority when employees need to break old routines and adopt new role patterns?

Successful change requires a well-articulated and appealing vision of the desired future state.

Outline the organizational change process based on the action research approach.

One of the concerns with future search meetings is that they generate high expectations about an ideal future state that are difficult to satisfy in practice.

Transformational leaders are agents of change.

Future search events minimize resistance to change with little or no involvement from employees.

In some situations,resistance to change occurs when employees are worried about the consequences of change.

Customer feedback provides a human element that energizes employees to change their current behaviour patterns.