Question 1

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Accepted Answer

A) True 
 B)False

Question 2

According to the action research model,what occurs before diagnosing the need for change?

Accepted Answer

A) Agree on a fee for the consultant's services. 
B) Evaluate the effectiveness of the change effort. 
C) Establish the client-consultant relationship. 
D) Stabilize the change effort so that employees do not revert to their old ways of working. 
E) Apply the intervention. 
A) Agree on a fee for the consultant's services. 
B) Evaluate the effectiveness of the change effort. 
C) Establish the client-consultant relationship. 
D) Stabilize the change effort so that employees do not revert to their old ways of working. 
E) Apply the intervention.

Question 3

One drawback with increased communication during the change process is that it also increases the level and sources of resistance.

Accepted Answer

A) True 
 B)False

Question 4

Action research is a highly participative process.

Accepted Answer

A) True 
 B)False

Question 5

A parallel learning structure:

Accepted Answer

A) is a feature of all organizational change interventions. 
B) includes highly participative teams constructed alongside the formal organizational hierarchy. 
C) exists in organizations where employees work in two or more buildings. 
D) is mostly comprised of senior management and some professional staff members. 
E) All of these statements describe a parallel learning structure. 
A) is a feature of all organizational change interventions. 
B) includes highly participative teams constructed alongside the formal organizational hierarchy. 
C) exists in organizations where employees work in two or more buildings. 
D) is mostly comprised of senior management and some professional staff members. 
E) All of these statements describe a parallel learning structure.

Question 6

Describe the stages of appreciative inquiry and explain how it differs from traditional organizational change interventions.

Accepted Answer

Appreciative inquiry reframes relationsh

Question 7

Organizational systems such as,rewards,patterns of authority,career paths,and selection criteria are not reasons why employees resist change,because the choice to resist is internal rather than externally-based.

Accepted Answer

A) True 
 B)False

Question 8

Parallel learning structures are structures that primarily help employees learn on the job rather than in the classroom.

Accepted Answer

A) True 
 B)False

Question 9

According to force field analysis,organizational change is more likely to occur by:

Accepted Answer

A) increasing the driving forces and decreasing the restraining forces 
B) decreasing the process forces and increasing the driving forces. 
C) increasing the driving forces and increasing the restraining forces. 
D) increasing both the driving forces and the restraining forces. 
E) Force field analysis says that none of these will assist organizational change. 
A) increasing the driving forces and decreasing the restraining forces 
B) decreasing the process forces and increasing the driving forces. 
C) increasing the driving forces and increasing the restraining forces. 
D) increasing both the driving forces and the restraining forces. 
E) Force field analysis says that none of these will assist organizational change.

Question 10

Refreezing refers to:

Accepted Answer

A) getting one's own way in organizational politics. 
B) a management practice used to discourage newcomers from staying with the organization. 
C) aligning the organization's systems with the desired behaviours to support and reinforce the new role patterns. 
D) repeating the change process a second time,because the first attempt to freeze the changes were unsuccessful. 
E) producing a disequilibrium between the driving and restraining forces of change. 
A) getting one's own way in organizational politics. 
B) a management practice used to discourage newcomers from staying with the organization. 
C) aligning the organization's systems with the desired behaviours to support and reinforce the new role patterns. 
D) repeating the change process a second time,because the first attempt to freeze the changes were unsuccessful. 
E) producing a disequilibrium between the driving and restraining forces of change.

Question 11

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Accepted Answer

A) True 
 B)False

Question 12

Which of these conditions LIMITS the diffusion of change to other parts of the organization?

Accepted Answer

A) The pilot project is successful within the first couple of years. 
B) Top management is committed to the change. 
C) Every employee involved in the pilot project stays with the pilot project rather than being moved to other areas of the organization. 
D) The union leadership supports the change effort. 
E) All of these limit the diffusion of change. 
A) The pilot project is successful within the first couple of years. 
B) Top management is committed to the change. 
C) Every employee involved in the pilot project stays with the pilot project rather than being moved to other areas of the organization. 
D) The union leadership supports the change effort. 
E) All of these limit the diffusion of change.

Question 13

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

Accepted Answer

A) Parallel learning structures 
B) Future search analysis 
C) Appreciative inquiry 
D) Thermal dynamics model 
E) Force field analysis 
A) Parallel learning structures 
B) Future search analysis 
C) Appreciative inquiry 
D) Thermal dynamics model 
E) Force field analysis

Question 14

In most situations transformational leaders are the primary agents of change.

Accepted Answer

A) True 
 B)False

Question 15

Suppose that you are an external organizational change consultant who has just received an invitation to work with a medium-sized retail firm.Describe the issues that you need to consider regarding the client-consultant relationship.

Accepted Answer

This is somewhat difficult for students

Question 16

Communication should be applied to reduce resistance to change where the change must occur quickly with little financial cost.

Accepted Answer

A) True 
 B)False

Question 17

The constructionist principle of appreciative inquiry takes the position that conversations don't describe reality.

Accepted Answer

A) True 
 B)False

Question 18

Negotiation is the highest priority and first strategy required for any organizational change.

Accepted Answer

A) True 
 B)False

Question 19

The textbook describes several strategies to initiate change.Which two of these strategies should be applied when every other strategy has failed?

Accepted Answer

A) Communication and negotiation 
B) Coercion and negotiation 
C) Stress management and employee involvement 
D) Coercion and stress management 
E) Learning and communication 
A) Communication and negotiation 
B) Coercion and negotiation 
C) Stress management and employee involvement 
D) Coercion and stress management 
E) Learning and communication

Question 20

The force field analysis model includes all of the following EXCEPT:

Accepted Answer

A) constraining forces. 
B) driving forces. 
C) unfreezing. 
D) refreezing. 
E) restraining forces. 
A) constraining forces. 
B) driving forces. 
C) unfreezing. 
D) refreezing. 
E) restraining forces.

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

According to the action research model,what occurs before diagnosing the need for change?

One drawback with increased communication during the change process is that it also increases the level and sources of resistance.

Action research is a highly participative process.

A parallel learning structure:

Describe the stages of appreciative inquiry and explain how it differs from traditional organizational change interventions.

Organizational systems such as,rewards,patterns of authority,career paths,and selection criteria are not reasons why employees resist change,because the choice to resist is internal rather than externally-based.

Parallel learning structures are structures that primarily help employees learn on the job rather than in the classroom.

According to force field analysis,organizational change is more likely to occur by:

Refreezing refers to:

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Which of these conditions LIMITS the diffusion of change to other parts of the organization?

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

In most situations transformational leaders are the primary agents of change.

Suppose that you are an external organizational change consultant who has just received an invitation to work with a medium-sized retail firm.Describe the issues that you need to consider regarding the client-consultant relationship.

Communication should be applied to reduce resistance to change where the change must occur quickly with little financial cost.

The constructionist principle of appreciative inquiry takes the position that conversations don't describe reality.

Negotiation is the highest priority and first strategy required for any organizational change.

The textbook describes several strategies to initiate change.Which two of these strategies should be applied when every other strategy has failed?

The force field analysis model includes all of the following EXCEPT:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

According to the action research model,what occurs before diagnosing the need for change?

One drawback with increased communication during the change process is that it also increases the level and sources of resistance.

Action research is a highly participative process.

A parallel learning structure:

Describe the stages of appreciative inquiry and explain how it differs from traditional organizational change interventions.

Organizational systems such as,rewards,patterns of authority,career paths,and selection criteria are not reasons why employees resist change,because the choice to resist is internal rather than externally-based.

Parallel learning structures are structures that primarily help employees learn on the job rather than in the classroom.

According to force field analysis,organizational change is more likely to occur by:

Refreezing refers to:

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Which of these conditions LIMITS the diffusion of change to other parts of the organization?

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

In most situations transformational leaders are the primary agents of change.

Suppose that you are an external organizational change consultant who has just received an invitation to work with a medium-sized retail firm.Describe the issues that you need to consider regarding the client-consultant relationship.

Communication should be applied to reduce resistance to change where the change must occur quickly with little financial cost.

The constructionist principle of appreciative inquiry takes the position that conversations don't describe reality.

Negotiation is the highest priority and first strategy required for any organizational change.

The textbook describes several strategies to initiate change.Which two of these strategies should be applied when every other strategy has failed?

The force field analysis model includes all of the following EXCEPT:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters