Exam 11: Conflict and Negotiation in the Workplace

The resistance point in the bargaining zone model is the team's realistic goal or expectation for a final agreement.

Briefly explain the conflict process model.

Conflict can reduce the significance of organizational politics.

When conflict reduces each side's motivation to communicate, they rely more on stereotypes to reinforce their perceptions of the other side.

___________ is the cornerstone of effective value creation.

Integrators have direct authority over the departments they integrate and they rely on legitimate power to manage conflict and accomplish the work.

Communication problems could cause conflicts.Explain.

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Which of the following is a major advantage of having moderate levels of organizational conflicts?

When team norms encourage _____, team members learn to appreciate honest dialogue without personally reacting to any emotional display during the disagreements.

Which of the following types of third-party intervention approaches do managers usually adopt?

NewTel, Inc.NewTel is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside.Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service-oriented.As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because current employees were not sufficiently qualified.Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment and blame the senior executives for being hard-headed.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem.The conflict at NewTel appears to be:

Which of the following factors leads to relationship conflicts in teams?

Effective managers should:

You are assigned to resolve a conflict between two departments of an organization.Both parties have equal power.Both the parties are under time pressure to resolve the conflict.You also realize that the parties lack trust/openness for problem solving.You are actively searching for a middle ground between the interests of the two parties.Which of the following conflict resolution styles would you use in this situation?

Relationship conflict usually causes people to:

Relationship conflict is apparent when the conflict is explained in terms of differences of opinion regarding tasks or decisions.

Conflict is ultimately based on:

The yielding conflict management style can produce more conflict than it resolves.

Arbitration has a _________ level of control over the final outcome and a ______ level of control over the process.