Question 1

Which of the following precedes conflict outcomes in the conflict process?

Accepted Answer

A) Manifest conflict 
B) Conflict emotions 
C) Conflict beliefs 
D) Conflict perceptions 
E) Conflict sources 
A) Manifest conflict 
B) Conflict emotions 
C) Conflict beliefs 
D) Conflict perceptions 
E) Conflict sources

Question 2

Negotiators who make the first offer have the advantage of creating a position around which subsequent negotiations are anchored.

Accepted Answer

A) True 
 B)False

Question 3

Inquisitors control all discussion about the conflict and also choose the form of conflict resolution.

Accepted Answer

A) True 
 B)False

Question 4

Conflict is best defined as:

Accepted Answer

A) any event where two parties demonstrate their dislike of each other. 
B) any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C) a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D) any event where one party acts in a way that prevents another party from achieving its goals. 
E) a process in which each party tries to learn the resistance point of the other party. 
A) any event where two parties demonstrate their dislike of each other. 
B) any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C) a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D) any event where one party acts in a way that prevents another party from achieving its goals. 
E) a process in which each party tries to learn the resistance point of the other party.

Question 5

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Accepted Answer

A) True 
 B)False

Question 6

XYZ Company
As a manager for XYZ Company, you are assigned to resolve a conflict between two departments of your organization, Department A and Department B.Both parties have equal power.Both the parties are under time pressure to resolve the conflict.You also realize that the parties lack trust/openness for problem solving.
Which conflict resolution style would you use in this situation?

Accepted Answer

A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  Compromising 
E)  Problem-solving 
A)  Forcing 
B)  Yielding 
C)  Avoiding 
D)  Compromising 
E)  Problem-solving

Question 7

Strong cohesion in teams leads to strong relationship conflicts.

Accepted Answer

A) True 
 B)False

Question 8

Negotiators tend to avoid "hardline" behaviors when they know an audience is watching them.

Accepted Answer

A) True 
 B)False

Question 9

Explain the optimal conflict perspective.

Accepted Answer

Optimal conflict perspective states that

Question 10

Briefly describe the various interpersonal conflict handling styles.

Accepted Answer

The various interpersonal conflict handl

Question 11

Poor communication is a part of manifest conflict.

Accepted Answer

A) True 
 B)False

Question 12

One way to reduce the win-lose mentality in a negotiation is to deliberately seat the parties face-to-face, so as to increase eye contact.

Accepted Answer

A) True 
 B)False

Question 13

Skilled negotiators adopt a strong information-sharing style at the beginning of negotiations.

Accepted Answer

A) True 
 B)False

Question 14

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true of the relationship conflicts in a highly cohesive team?

Accepted Answer

A) Relationship conflicts tend to be more frequent because of the high cohesion. 
B) Mediation is needed to resolve relationship conflicts among team members. 
C) Relationship conflict is absent in such teams. 
D) Conflicts tend to be more in such teams if it has a large number of members. 
E) Relationship conflict is suppressed when the conflict occurs. 
A) Relationship conflicts tend to be more frequent because of the high cohesion. 
B) Mediation is needed to resolve relationship conflicts among team members. 
C) Relationship conflict is absent in such teams. 
D) Conflicts tend to be more in such teams if it has a large number of members. 
E) Relationship conflict is suppressed when the conflict occurs.

Question 16

Increasing inventories between sequential work units tends to reduce potential conflict by:

Accepted Answer

A) reducing resource scarcity. 
B) reducing differentiation. 
C) increasing the required level of communication between employees in sequential units. 
D) reducing ambiguity in resource allocation. 
E) reducing task interdependence. 
A) reducing resource scarcity. 
B) reducing differentiation. 
C) increasing the required level of communication between employees in sequential units. 
D) reducing ambiguity in resource allocation. 
E) reducing task interdependence.

Question 17

The yielding conflict management style should be used if:

Accepted Answer

A) the parties have equal power. 
B) the issue is much less important to you than to the other party. 
C) the other party has much less power than you do. 
D) the issue is important to both parties. 
E) you have a deep conviction about your position. 
A) the parties have equal power. 
B) the issue is much less important to you than to the other party. 
C) the other party has much less power than you do. 
D) the issue is important to both parties. 
E) you have a deep conviction about your position.

Question 18

When negotiators have an audience watching their progress in the negotiations, the audience's negotiator:

Accepted Answer

A) is more likely to give in to the other party's demands. 
B) pays more attention to saving face. 
C) feels and acts the same as if no one were viewing the negotiation. 
D) tends to be more willing to make concessions to the other party. 
E) tends to feel more cooperative and is more willing to make concessions to the other party. 
A) is more likely to give in to the other party's demands. 
B) pays more attention to saving face. 
C) feels and acts the same as if no one were viewing the negotiation. 
D) tends to be more willing to make concessions to the other party. 
E) tends to feel more cooperative and is more willing to make concessions to the other party.

Question 19

The potential for conflict between two employees would be highest under conditions of _____ interdependence.

Accepted Answer

A) pooled 
B) total 
C) reciprocal 
D) anticipatory 
E) sequential 
A) pooled 
B) total 
C) reciprocal 
D) anticipatory 
E) sequential

Question 20

Constructive conflicts tend to escalate into relationship conflict among employees in highly cohesive teams.

Accepted Answer

A) True 
 B)False

Which of the following precedes conflict outcomes in the conflict process?

Negotiators who make the first offer have the advantage of creating a position around which subsequent negotiations are anchored.

Inquisitors control all discussion about the conflict and also choose the form of conflict resolution.

Conflict is best defined as:

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Strong cohesion in teams leads to strong relationship conflicts.

Negotiators tend to avoid "hardline" behaviors when they know an audience is watching them.

Explain the optimal conflict perspective.

Briefly describe the various interpersonal conflict handling styles.

Poor communication is a part of manifest conflict.

One way to reduce the win-lose mentality in a negotiation is to deliberately seat the parties face-to-face, so as to increase eye contact.

Skilled negotiators adopt a strong information-sharing style at the beginning of negotiations.

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Which of the following statements is true of the relationship conflicts in a highly cohesive team?

Increasing inventories between sequential work units tends to reduce potential conflict by:

The yielding conflict management style should be used if:

When negotiators have an audience watching their progress in the negotiations, the audience's negotiator:

The potential for conflict between two employees would be highest under conditions of _____ interdependence.

Constructive conflicts tend to escalate into relationship conflict among employees in highly cohesive teams.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Which of the following precedes conflict outcomes in the conflict process?

Negotiators who make the first offer have the advantage of creating a position around which subsequent negotiations are anchored.

Inquisitors control all discussion about the conflict and also choose the form of conflict resolution.

Conflict is best defined as:

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Strong cohesion in teams leads to strong relationship conflicts.

Negotiators tend to avoid "hardline" behaviors when they know an audience is watching them.

Explain the optimal conflict perspective.

Briefly describe the various interpersonal conflict handling styles.

Poor communication is a part of manifest conflict.

One way to reduce the win-lose mentality in a negotiation is to deliberately seat the parties face-to-face, so as to increase eye contact.

Skilled negotiators adopt a strong information-sharing style at the beginning of negotiations.

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Which of the following statements is true of the relationship conflicts in a highly cohesive team?

Increasing inventories between sequential work units tends to reduce potential conflict by:

The yielding conflict management style should be used if:

When negotiators have an audience watching their progress in the negotiations, the audience's negotiator:

The potential for conflict between two employees would be highest under conditions of _____ interdependence.

Constructive conflicts tend to escalate into relationship conflict among employees in highly cohesive teams.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters