Question 1

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following immediately follows conflict perceptions and emotions in the conflict process?

Accepted Answer

A) Sources of conflict 
B) Manifest conflict 
C) Conflict outcomes 
D) Conflict management 
E) Conflict beliefs 
A) Sources of conflict 
B) Manifest conflict 
C) Conflict outcomes 
D) Conflict management 
E) Conflict beliefs

Question 3

Situations with both _______________ produce the highest risk of conflict.

Accepted Answer

A) Ambiguous rules and low task interdependence 
B) Precise rules and resource scarcity 
C) Plentiful resources and high goal compatibility 
D) Scarce resources and high task interdependence 
E) Strict rules and high task interdependence 
A) Ambiguous rules and low task interdependence 
B) Precise rules and resource scarcity 
C) Plentiful resources and high goal compatibility 
D) Scarce resources and high task interdependence 
E) Strict rules and high task interdependence

Question 4

Relationship conflict focuses on the other party as the source of conflict.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following third-party conflict resolution strategies is characterized by high process control and high process control?

Accepted Answer

A) Inquisition 
B) Arbitration 
C) Mediation 
D) Imposition 
E) Compromise 
A) Inquisition 
B) Arbitration 
C) Mediation 
D) Imposition 
E) Compromise

Question 6

Organizational behavior researchers have discovered that it is difficult to separate constructive conflict from relationship conflict.However, it is possible to minimize relationship conflict during constructive conflict episodes.Describe two strategies that would help a team of employees to reduce the level of relationship conflict while the team is engaging in constructive conflict and briefly explain why each strategy may be effective.

Accepted Answer

The textbook describes three strategies

Question 7

Conflict tends to be higher when rules and procedures exist.

Accepted Answer

A) True 
 B)False

Question 8

One way to figure out the relative importance of the issues to each part in a negotiation is to make multi-issue offers rather than discussion one issue at a time.

Accepted Answer

A) True 
 B)False

Question 9

Conflict is based on the technical skills of the parties involved and is independent of their perceptions.

Accepted Answer

A) True 
 B)False

Question 10

The best outcome you might achieve through some other course of action if you abandon the current negotiation is called the "BATNA."

Accepted Answer

A) True 
 B)False

Question 11

Mediation has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 12

Based on the characteristics of constructive conflicts, which of the following would help a manager create constructive conflicts during a debate?

Accepted Answer

A) Support the weaker members during the debate 
B) Explain conflict in terms of interpersonal incompatibilities 
C) Support the stronger members during the debate 
D) Keep the debate focused on the issue 
E) Maintain competitive orientation in the debate 
A) Support the weaker members during the debate 
B) Explain conflict in terms of interpersonal incompatibilities 
C) Support the stronger members during the debate 
D) Keep the debate focused on the issue 
E) Maintain competitive orientation in the debate

Question 13

In negotiations, information is the cornerstone of effective value creation.

Accepted Answer

A) True 
 B)False

Question 14

_____ are employees who coordinate the activities of differentiated work units toward the completion of a common task.

Accepted Answer

A) Inquisitors 
B) Arbitrators 
C) Mediators 
D) Integrators 
E) Moderators 
A) Inquisitors 
B) Arbitrators 
C) Mediators 
D) Integrators 
E) Moderators

Question 15

The yielding style of conflict resolution involves making unilateral concessions and unconditional promises.

Accepted Answer

A) True 
 B)False

Question 16

In approaching a negotiation, skilled negotiators begin by:

Accepted Answer

A) Adopting a hardline stance. 
B) Adopting a cautious problem-solving style. 
C) Sharing all their information. 
D) Explaining their resistance point. 
E) Staying silent. 
A) Adopting a hardline stance. 
B) Adopting a cautious problem-solving style. 
C) Sharing all their information. 
D) Explaining their resistance point. 
E) Staying silent.

Question 17

Salespeople at Widget Co.complain that they lose sales bonuses when the production department is out of stock of a particular item.This sometimes causes customers to buy from elsewhere rather than wait for the next production run.Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staff is rewarded.This instance is an example of conflict due to:

Accepted Answer

A) ambiguity. 
B) technical incompetence of the production team. 
C) pooled task interdependence. 
D) differentiation. 
E) goal incompatibility. 
A) ambiguity. 
B) technical incompetence of the production team. 
C) pooled task interdependence. 
D) differentiation. 
E) goal incompatibility.

Question 18

Which of the following conflict management styles is associated with low cooperativeness and low assertiveness?

Accepted Answer

A) Forcing 
B) Inquisition 
C) Compromising 
D) Arbitration 
E) Avoiding 
A) Forcing 
B) Inquisition 
C) Compromising 
D) Arbitration 
E) Avoiding

Question 19

The conflict model starts with the sources of conflict.

Accepted Answer

A) True 
 B)False

Question 20

Initial offer points, target points, and resistance points represent three elements in:

Accepted Answer

A) the conflict process model. 
B) the bargaining zone model. 
C) the types of third-party conflict resolution. 
D) the sources of conflict. 
E) the conflict escalation cycle. 
A) the conflict process model. 
B) the bargaining zone model. 
C) the types of third-party conflict resolution. 
D) the sources of conflict. 
E) the conflict escalation cycle.

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

Which of the following immediately follows conflict perceptions and emotions in the conflict process?

Situations with both _______________ produce the highest risk of conflict.

Relationship conflict focuses on the other party as the source of conflict.

Which of the following third-party conflict resolution strategies is characterized by high process control and high process control?

Conflict tends to be higher when rules and procedures exist.

One way to figure out the relative importance of the issues to each part in a negotiation is to make multi-issue offers rather than discussion one issue at a time.

Conflict is based on the technical skills of the parties involved and is independent of their perceptions.

The best outcome you might achieve through some other course of action if you abandon the current negotiation is called the "BATNA."

Mediation has a high level of process control but a low level of decision control.

Based on the characteristics of constructive conflicts, which of the following would help a manager create constructive conflicts during a debate?

In negotiations, information is the cornerstone of effective value creation.

_____ are employees who coordinate the activities of differentiated work units toward the completion of a common task.

The yielding style of conflict resolution involves making unilateral concessions and unconditional promises.

In approaching a negotiation, skilled negotiators begin by:

Which of the following conflict management styles is associated with low cooperativeness and low assertiveness?

The conflict model starts with the sources of conflict.

Initial offer points, target points, and resistance points represent three elements in:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

Which of the following immediately follows conflict perceptions and emotions in the conflict process?

Situations with both _______________ produce the highest risk of conflict.

Relationship conflict focuses on the other party as the source of conflict.

Which of the following third-party conflict resolution strategies is characterized by high process control and high process control?

Conflict tends to be higher when rules and procedures exist.

One way to figure out the relative importance of the issues to each part in a negotiation is to make multi-issue offers rather than discussion one issue at a time.

Conflict is based on the technical skills of the parties involved and is independent of their perceptions.

The best outcome you might achieve through some other course of action if you abandon the current negotiation is called the "BATNA."

Mediation has a high level of process control but a low level of decision control.

Based on the characteristics of constructive conflicts, which of the following would help a manager create constructive conflicts during a debate?

In negotiations, information is the cornerstone of effective value creation.

_____ are employees who coordinate the activities of differentiated work units toward the completion of a common task.

The yielding style of conflict resolution involves making unilateral concessions and unconditional promises.

In approaching a negotiation, skilled negotiators begin by:

Which of the following conflict management styles is associated with low cooperativeness and low assertiveness?

The conflict model starts with the sources of conflict.

Initial offer points, target points, and resistance points represent three elements in:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters