Exam 2: The Evolution of Management

_____ refers to the chain of command extending from the top to the bottom of an organization

Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

Which of the following is true of dual command?

Discuss Fayol's principles of management.

In a bureaucracy, tasks and roles are left ambiguous to encourage employees to respond quickly to the unexpected.

The primary message of _____ is that there is no one best way to organize.

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

Which of the following is true of scientific management?

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Which of the following is an example of a company's standard operating procedure?

According to Frederick W. Taylor, if the amount of time and effort that each worker expends to produce a unit of output is reduced by increasing specialization, the production process will become more efficient.

_____ refers to a system where small workshops run by skilled workers produce hand-manufactured products.

Theory Y assumes that workers are not inherently lazy, do not naturally dislike work, and, if given an opportunity, will do what is good for the organization.

In a bureaucracy, a manager's formal authority derives from the knowledge he possesses rather than the position he holds in the organization.

_____ is the performance gain caused by two or more departments coordinating their efforts.

In the context of management, rules refer to:

The management theory that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources is called:

Esprit de corps is a French expression that refers to shared feelings of comradeship and enthusiasm.

_____ refers to the tendency of a closed system to lose its ability to control itself, and thus disintegrate.

When managers rely too much on rules to solve problems, their behavior becomes inflexible.