Exam 1: Managers and Management

A goal of efficiency is to minimise output costs while maximising input costs.

The global economic and financial crisis is part of the evidence that sustainability is important for organisations to consider.

Which event is most appropriate for exercising political skills?

Non-profit organisations are different from for-profit organisations primarily _________.

What does a company's prompt, courteous and helpful answering of a telephone with a human operator signal to the customer who is calling?

Lindsay is the manager at a not-for-profit healthcare organisation with four employees.Lindsay works at a _________ organisation and her primary role is _________.

Which of the following has a strong influence on an employee's experience at a particular organisation?

A political party is an example of an organisation because it is comprised of people who _________.

Brad has recently been promoted to a managerial position in his company.Brad believes that to get ahead he must compete with others for resources.Brad is keen on networking with the right people and influencing them.Which of the following skills is Brad using?

Why might a manager for a non-profit organisation seem as concerned with her organisation's financial well-being as a for-profit manager?

Michelle's evaluation of new technologies that can be used in the production processes of the power station is an example of which type of management skill?

A manager's role as a monitor is identical in Fayol's management processes and in Mintzberg's management roles.

Two main changes that today's managers must deal with are _________.

All levels of management between non-managerial employees and the top management of the organisation are termed _________.

The word management was first popularised by _________.

Brenda's ability to delegate responsibility well is evidence that she excels at which management function?

The authors define efficiency as _________.

Middle managers are those individuals responsible for directing the day-to-day activities of non-managerial employees.

Which set of skills would you expect the Prime Minister of Australia to be least in need of?

Focusing on customer satisfaction must solely be the responsibility of the organisation's marketing people.