Question 1

The process that includes goal setting,pay for performance,training and development,career management,and disciplinary action is known as which of the following?

Accepted Answer

A)  Profit management 
B)  Efficiency management 
C)  Cost management 
D)  Skill management 
E)  Performance management 
A)  Profit management 
B)  Efficiency management 
C)  Cost management 
D)  Skill management 
E)  Performance management

Question 2

According to the textbook,which of the following is a best practice to be used when dealing with defensive employees?

Accepted Answer

A)  Use position power to convince the employee that the appraisal is accurate. 
B)  Ignore emotions and focus on solving all problems identified in the appraisal. 
C)  Recognize that defensive behaviour is normal. 
D)  Explain to the person that defensive behaviour is unacceptable. 
E)  Tell the person that the appraisal will be repeated by another manager. 
A)  Use position power to convince the employee that the appraisal is accurate. 
B)  Ignore emotions and focus on solving all problems identified in the appraisal. 
C)  Recognize that defensive behaviour is normal. 
D)  Explain to the person that defensive behaviour is unacceptable. 
E)  Tell the person that the appraisal will be repeated by another manager.

Question 3

Which method for appraising performance involves setting specific measurable goals with each employee and then periodically reviewing the progress made?

Accepted Answer

A)  Progress review method 
B)  Critical goal method 
C)  Behaviourally anchored rating scale method 
D)  Management by objectives 
E)  Periodic review method 
A)  Progress review method 
B)  Critical goal method 
C)  Behaviourally anchored rating scale method 
D)  Management by objectives 
E)  Periodic review method

Question 4

When peers rate one another's performance,one potential problem is logrolling-peers rate each other highly.

Accepted Answer

A) True 
 B)False

Question 5

According to the textbook,the 360-degree appraisal approach fits closely with the goals of organizations committed specifically to which of the following?

Accepted Answer

A)  Employment equity 
B)  Hierarchical chain of command 
C)  Management by objectives 
D)  Continuous learning 
E)  Pay equity 
A)  Employment equity 
B)  Hierarchical chain of command 
C)  Management by objectives 
D)  Continuous learning 
E)  Pay equity

Question 6

According to the textbook,which of the following is the main potential problem that can occur when using management by objectives?

Accepted Answer

A)  Setting objectives that are too easy to achieve 
B)  Setting objectives not directly related to an employee's tasks 
C)  Setting objectives but then not following up 
D)  Setting unclear, unmeasurable objectives 
E)  Setting unrealistic, unattainable objectives 
A)  Setting objectives that are too easy to achieve 
B)  Setting objectives not directly related to an employee's tasks 
C)  Setting objectives but then not following up 
D)  Setting unclear, unmeasurable objectives 
E)  Setting unrealistic, unattainable objectives

Question 7

Neerja is rating her team of ten employees.According to company policy,one employee should be "below expectations" and three employees should be rated "exceptional." What performance appraisal technique does this company use?

Accepted Answer

A)  Paired comparison method 
B)  Critical incident method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Forced distribution method 
A)  Paired comparison method 
B)  Critical incident method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Forced distribution method

Question 8

Which performance appraisal technique places a predetermined percentage of employees being rated in various performance categories?

Accepted Answer

A)  Paired comparison method 
B)  Critical incident method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Forced distribution method 
A)  Paired comparison method 
B)  Critical incident method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Forced distribution method

Question 9

A manager wishes to give a new employee a pay increase sooner than scheduled.The new employee has a great positive attitude that has made other workers more positive and productive.What is this employee receiving an earlier pay increase for?

Accepted Answer

A)  Related performance 
B)  Social performance 
C)  Influential performance 
D)  Direct performance 
E)  Contextual performance 
A)  Related performance 
B)  Social performance 
C)  Influential performance 
D)  Direct performance 
E)  Contextual performance

Question 10

Peter is appraising his employees.For each trait,he evaluates two employees at a time in order to determine the better employee of the two.Which appraisal technique is Peter using?

Accepted Answer

A)  Paired comparison method 
B)  Forced distribution method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Critical incident method 
A)  Paired comparison method 
B)  Forced distribution method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Critical incident method

Question 11

Which performance appraisal method lists several traits and a range of performance values for each trait?

Accepted Answer

A)  Alternation ranking method 
B)  Behaviourally anchored rating scale 
C)  Graphic rating scale 
D)  Forced distribution method 
E)  Paired comparison method 
A)  Alternation ranking method 
B)  Behaviourally anchored rating scale 
C)  Graphic rating scale 
D)  Forced distribution method 
E)  Paired comparison method

Question 12

According to the textbook,what should be the foundation of performance management?

Accepted Answer

A)  Equity 
B)  Expectation 
C)  Clarity 
D)  Ethics 
E)  Improvement 
A)  Equity 
B)  Expectation 
C)  Clarity 
D)  Ethics 
E)  Improvement

Question 13

The following may all be appropriate to rate an employee's performance except

Accepted Answer

A)  peers on the same team. 
B)  the employee themselves. 
C)  manager. 
D)  colleagues who don't work with the employee. 
E)  subordinates. 
A)  peers on the same team. 
B)  the employee themselves. 
C)  manager. 
D)  colleagues who don't work with the employee. 
E)  subordinates.

The process that includes goal setting,pay for performance,training and development,career management,and disciplinary action is known as which of the following?

According to the textbook,which of the following is a best practice to be used when dealing with defensive employees?

Which method for appraising performance involves setting specific measurable goals with each employee and then periodically reviewing the progress made?

When peers rate one another's performance,one potential problem is logrolling-peers rate each other highly.

According to the textbook,the 360-degree appraisal approach fits closely with the goals of organizations committed specifically to which of the following?

According to the textbook,which of the following is the main potential problem that can occur when using management by objectives?

Neerja is rating her team of ten employees.According to company policy,one employee should be "below expectations" and three employees should be rated "exceptional." What performance appraisal technique does this company use?

Which performance appraisal technique places a predetermined percentage of employees being rated in various performance categories?

A manager wishes to give a new employee a pay increase sooner than scheduled.The new employee has a great positive attitude that has made other workers more positive and productive.What is this employee receiving an earlier pay increase for?

Peter is appraising his employees.For each trait,he evaluates two employees at a time in order to determine the better employee of the two.Which appraisal technique is Peter using?

Which performance appraisal method lists several traits and a range of performance values for each trait?

According to the textbook,what should be the foundation of performance management?

The following may all be appropriate to rate an employee's performance except

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Development

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 10: Performance Management

The process that includes goal setting,pay for performance,training and development,career management,and disciplinary action is known as which of the following?

According to the textbook,which of the following is a best practice to be used when dealing with defensive employees?

Which method for appraising performance involves setting specific measurable goals with each employee and then periodically reviewing the progress made?

When peers rate one another's performance,one potential problem is logrolling-peers rate each other highly.

According to the textbook,the 360-degree appraisal approach fits closely with the goals of organizations committed specifically to which of the following?

According to the textbook,which of the following is the main potential problem that can occur when using management by objectives?

Neerja is rating her team of ten employees.According to company policy,one employee should be "below expectations" and three employees should be rated "exceptional." What performance appraisal technique does this company use?

Which performance appraisal technique places a predetermined percentage of employees being rated in various performance categories?

A manager wishes to give a new employee a pay increase sooner than scheduled.The new employee has a great positive attitude that has made other workers more positive and productive.What is this employee receiving an earlier pay increase for?

Peter is appraising his employees.For each trait,he evaluates two employees at a time in order to determine the better employee of the two.Which appraisal technique is Peter using?

Which performance appraisal method lists several traits and a range of performance values for each trait?

According to the textbook,what should be the foundation of performance management?

The following may all be appropriate to rate an employee's performance except

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Development

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters