Exam 7: Designing Organization Structure

Service technology is characterized by limited customer contact.

The highest level of horizontal coordination is ______.

__________ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

In mass production, each customer receives a unique, one-of-a-kind product.

List three advantages of the matrix structure.

With __________, decision authority is pushed downward to lower organization levels.

Which structure is illustrated in this diagram?

The visual representation of an organization's structure is called the __________.

__________ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market.

In the __________ approach of structural design, departments are independent, contracting services to the central hub for a profit.

List three advantages of the team structure.

Which structure is illustrated in this diagram? 

In a virtual network, aspects of both functional and divisional structures exist simultaneously in the same part of the organization.

The __________ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

__________ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

List three disadvantages of the functional structure.

A major problem of the matrix structure is the confusion and frustration caused by the dual chain of command.

Characterize mass production technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).

List three advantages of the divisional structure.