Question 1

Define service technology.

Accepted Answer

Service technology c

Question 2

Which of the following is typically NOT considered a staff department?

Accepted Answer

A) Strategic planning 
B) Accounting 
C) Manufacturing 
D) Human resources 
E) Research and development 
A) Strategic planning 
B) Accounting 
C) Manufacturing 
D) Human resources 
E) Research and development

Question 3

Functional coordination refers to frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared knowledge, and mutual respect.

Accepted Answer

A) True 
 B)False

Question 4

A __________ structure is the grouping of positions into departments based on similar skills, expertise, work activities, and resource use.

Accepted Answer

The answer of A __________ structure is the grouping of...

Question 5

The principle of unity of command states that employees in an organization should be held accountable to multiple supervisors.

Accepted Answer

A) True 
 B)False

Question 6

Small-batch technology organization is best described as _____; mass production technology organization is best described as _____; continuous process technology organization is best described as _____.

Accepted Answer

A) organic; organic; mechanistic 
B) mechanistic; mechanistic; organic 
C) organic; mechanistic; organic 
D) mechanistic; organic; organic 
E) mechanistic; organic; mechanistic 
A) organic; organic; mechanistic 
B) mechanistic; mechanistic; organic 
C) organic; mechanistic; organic 
D) mechanistic; organic; organic 
E) mechanistic; organic; mechanistic

Question 7

Swift Move Facilities manufacturers two different bicycle models.The company produces a high volume of products using standardized production runs.The company does very little product customization.Swift Move uses which of the following types of technology structure?

Accepted Answer

A) Service production 
B) Mass production 
C) Large-batch production 
D) Small-batch production 
E) Continuous process production 
A) Service production 
B) Mass production 
C) Large-batch production 
D) Small-batch production 
E) Continuous process production

Question 8

Makai's Marketing Mix (MMM) does not use its resources wisely.The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand.MMM's management should consider changing the organizational structure from __________ to __________.

Accepted Answer

A) horizontal; vertical 
B) team-based; horizontal 
C) vertical; team-based 
D) mechanistic; rigid 
E) team-based; virtual network 
A) horizontal; vertical 
B) team-based; horizontal 
C) vertical; team-based 
D) mechanistic; rigid 
E) team-based; virtual network

Question 9

Characterize small-batch technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).

Accepted Answer

Technical complexity

Question 10

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following structures is most consistent with a strategy of stability?

Accepted Answer

A) Team-based 
B) Organic 
C) Matrix 
D) Functional 
E) Learning 
A) Team-based 
B) Organic 
C) Matrix 
D) Functional 
E) Learning

Question 12

A __________ is a temporary team or committee designed to solve a short-term problem involving several departments.

Accepted Answer

The answer of A __________ is a temporary team or...

Question 13

Compare and contrast line authority and staff authority.

Accepted Answer

Line authority means that people in mana

Question 14

Walt works for a large company.Recently, his organization began to contract out such functions as training, engineering, and computer service.This approach is consistent with a __________ structure.

Accepted Answer

A) functional 
B) team 
C) divisional 
D) virtual network 
E) service 
A) functional 
B) team 
C) divisional 
D) virtual network 
E) service

Question 15

Reengineering means preserving the past by establishing the sequence of activities through which work was done.

Accepted Answer

A) True 
 B)False

Question 16

List three disadvantages of the matrix structure.

Accepted Answer

Disadvantages include the foll

Question 17

Organizing defines what to do and strategy defines how to do it.

Accepted Answer

A) True 
 B)False

Question 18

When an organization uses a differentiation strategy, it strives for internal efficiency.

Accepted Answer

A) True 
 B)False

Question 19

__________ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.

Accepted Answer

The answer of __________ is the radical redesign of business...

Question 20

The __________ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

Accepted Answer

A) structure chart 
B) employee directory 
C) structural table 
D) administrative chart 
E) organizational chart 
A) structure chart 
B) employee directory 
C) structural table 
D) administrative chart 
E) organizational chart

Define service technology.

Which of the following is typically NOT considered a staff department?

Functional coordination refers to frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared knowledge, and mutual respect.

A __________ structure is the grouping of positions into departments based on similar skills, expertise, work activities, and resource use.

The principle of unity of command states that employees in an organization should be held accountable to multiple supervisors.

Small-batch technology organization is best described as ___; mass production technology organization is best described as _; continuous process technology organization is best described as ___.

Swift Move Facilities manufacturers two different bicycle models.The company produces a high volume of products using standardized production runs.The company does very little product customization.Swift Move uses which of the following types of technology structure?

Makai's Marketing Mix (MMM) does not use its resources wisely.The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand.MMM's management should consider changing the organizational structure from to .

Characterize small-batch technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.

Which of the following structures is most consistent with a strategy of stability?

A __________ is a temporary team or committee designed to solve a short-term problem involving several departments.

Compare and contrast line authority and staff authority.

Walt works for a large company.Recently, his organization began to contract out such functions as training, engineering, and computer service.This approach is consistent with a __________ structure.

Reengineering means preserving the past by establishing the sequence of activities through which work was done.

List three disadvantages of the matrix structure.

Organizing defines what to do and strategy defines how to do it.

When an organization uses a differentiation strategy, it strives for internal efficiency.

__________ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.

The __________ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 7: Designing Organization Structure

Define service technology.

Which of the following is typically NOT considered a staff department?

Functional coordination refers to frequent horizontal coordination and communication carried out through ongoing relationships of shared goals, shared knowledge, and mutual respect.

A __________ structure is the grouping of positions into departments based on similar skills, expertise, work activities, and resource use.

The principle of unity of command states that employees in an organization should be held accountable to multiple supervisors.

Small-batch technology organization is best described as _____; mass production technology organization is best described as _____; continuous process technology organization is best described as _____.

Swift Move Facilities manufacturers two different bicycle models.The company produces a high volume of products using standardized production runs.The company does very little product customization.Swift Move uses which of the following types of technology structure?

Makai's Marketing Mix (MMM) does not use its resources wisely.The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand.MMM's management should consider changing the organizational structure from __________ to __________.

Characterize small-batch technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.

Which of the following structures is most consistent with a strategy of stability?

A __________ is a temporary team or committee designed to solve a short-term problem involving several departments.

Compare and contrast line authority and staff authority.

Walt works for a large company.Recently, his organization began to contract out such functions as training, engineering, and computer service.This approach is consistent with a __________ structure.

Reengineering means preserving the past by establishing the sequence of activities through which work was done.

List three disadvantages of the matrix structure.

Organizing defines what to do and strategy defines how to do it.

When an organization uses a differentiation strategy, it strives for internal efficiency.

__________ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.

The __________ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Small-batch technology organization is best described as ___; mass production technology organization is best described as _; continuous process technology organization is best described as ___.

Makai's Marketing Mix (MMM) does not use its resources wisely.The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand.MMM's management should consider changing the organizational structure from to .