Exam 10: Employee Motivation

Dick works as the first-line manager of a team of sales persons at Dowson's Store,a leading clothes retail store.To motivate the sales agents in his team,Dick says that he will not assign weekend work and overtime to the top three sales agents,as per quantitative performance measures.In this example,Dick uses ________.

Which of the following is TRUE about Frederick W.Taylor's scientific management approach?

The fundamental motivational need called the "drive to defend" can be both positive and negative.

Cheryl R.Lucas works as a food technologist at Maxiserve Inc.,a leading food and nutrition company.She has a good salary,pension plan,high job security,and many friends at work.She has won "employee of the year" award twice,and her co-workers respect her.Cheryl has an inner drive to achieve her full potential,and feels that her work is worthwhile and satisfying in itself.Cheryl's manager uses Maslow's hierarchy to identify the need level she is at.He is most likely to classify her as being at the ________ need level.

________ theory suggests that managers can motivate employees by shaping their actions through behavior modification.

Making jobs more challenging and interesting by expanding the range of skills required is called ________.

Discuss the four indicators that can be used to measure motivation in a workplace setting?

Nathan works as an adolescent and family counselor in a private school.He feels motivated to come to work every day because he is acutely aware of the impact he has on his clients.Being able to assist young people and their families through difficult situations gives him a profound sense of satisfaction.According to the job characteristics model,which of the following best describes Nathan's job?

Compare and contrast scientific management with Hawthorne effect.

________ refers to a supposed effect of organizational research,in which employees change their behavior because they are being studied and given special treatment.

Which of the following statements is TRUE regarding reinforcement theory?

Frederick W.Taylor's scientific management approach focused on intrinsic motivational elements,such as opportunities for personal satisfaction.

Compare and contrast the three critical psychological states described in the job characteristics model.

Compare and contrast job enrichment with job enlargement.

Discuss McClelland's three-needs theory.How does the three-needs theory differ from other classical theories?

For goals to function as a motivator,the employee must believe in his or her ability to meet that goal.

Research into equity theory has led to thinking about the broader concept of ________.

Which of the following is a limitation of the goal-setting theory?

Jason is an assembly-line worker at Mellick Manufacturers.He feels dissatisfied and frustrated with his job,which consists of tightening three bolts on each washing machine as it passes by him on the assembly line.At Mellick Manufacturers,assembly-line workers are closely supervised,and their incentives are linked to quantitative measures of productivity.According to the job characteristics model,which of the following is TRUE about Jason's job?

________ refers to the idea that carefully designed performance targets and aims can motivate employees to higher performance.