Question 1

According to the job characteristics model,the degree to which the employee has responsibility for completing an entire task is called ________.

Accepted Answer

A)  task significance 
B)  skill variety 
C)  autonomy 
D)  task availability 
E)  task identity 
A)  task significance 
B)  skill variety 
C)  autonomy 
D)  task availability 
E)  task identity E

Question 2

Andy works as a junior accountant in a firm.He has a nice house,a good insurance plan,a secure job,an affectionate family,and a close circle of friends.However,he is always sidelined at work,and his contributions and initiatives go unrecognized.His suggestions to improve the work environment are also overlooked.He feels that his superiors at his firm do not respect him.He begins to feel unsatisfied and his productivity reduces.Andy's manager uses Maslow's hierarchy,and identifies that Andy is on ________ needs level.

Accepted Answer

A)  physiological 
B)  safety 
C)  esteem 
D)  self-actualization 
E)  social 
A)  physiological 
B)  safety 
C)  esteem 
D)  self-actualization 
E)  social C

Question 3

Motivation is a deeply personal phenomenon.

Accepted Answer

A) True 
 B)False  True

Question 4

Belief in your ability to complete a task is known as ________.

Accepted Answer

A)  drive 
B)  self-efficacy 
C)  self-actualization 
D)  rootedness 
E)  self-motivation 
A)  drive 
B)  self-efficacy 
C)  self-actualization 
D)  rootedness 
E)  self-motivation

Question 5

Which of the following statements is TRUE about expectancy theory?

Accepted Answer

A)  Expectancy theory focuses more on the specific forces that motivate employees and less on the process they follow to seek satisfaction in their jobs. 
B)  Expectancy theory suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. 
C)  Research into expectancy theory has led to thinking about the broader concept of organizational justice, or perceptions of fairness in the workplace. 
D)  Expectancy theory identifies four primary drives that underlie all motivation. 
E)  Expectancy theory states that the effort employees will put forth depends on their beliefs regarding the rewards that the organization will give in response to that performance. 
A)  Expectancy theory focuses more on the specific forces that motivate employees and less on the process they follow to seek satisfaction in their jobs. 
B)  Expectancy theory suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. 
C)  Research into expectancy theory has led to thinking about the broader concept of organizational justice, or perceptions of fairness in the workplace. 
D)  Expectancy theory identifies four primary drives that underlie all motivation. 
E)  Expectancy theory states that the effort employees will put forth depends on their beliefs regarding the rewards that the organization will give in response to that performance.

Question 6

Luke is the store manager at the departmental store of Nature's Basket,a multinational retailer corporation,located in Cincinnati.He decides to use cross training to improve motivation levels among people who work at the store.Luke is most likely to implement which of the following measures?

Accepted Answer

A)  Luke asks people who stock the shelves to handle the cash registers, and the cashiers are taught to stock shelves. 
B)  Luke provides detailed feedback to all employees at the store and sets performance goals for them. 
C)  Luke starts a "Retail Apprenticeship Scheme" that allows employees to earn certifications and learn new skills. 
D)  Luke hires temporary workers to assist store employees during peak periods. 
E)  Luke implements an incentive scheme based on the individual performance of employees. 
A)  Luke asks people who stock the shelves to handle the cash registers, and the cashiers are taught to stock shelves. 
B)  Luke provides detailed feedback to all employees at the store and sets performance goals for them. 
C)  Luke starts a "Retail Apprenticeship Scheme" that allows employees to earn certifications and learn new skills. 
D)  Luke hires temporary workers to assist store employees during peak periods. 
E)  Luke implements an incentive scheme based on the individual performance of employees.

Question 7

Which of the following statements is TRUE about management by objectives?

Accepted Answer

A)  It suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. 
B)  It has not been validated by experimental research. 
C)  It reduces employee involvement in goal setting and decision making. 
D)  It reduces employee stress by removing specific goals and targets. 
E)  It ensures that employee's activities are directly linked to achieving the organization's long-term goals. 
A)  It suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. 
B)  It has not been validated by experimental research. 
C)  It reduces employee involvement in goal setting and decision making. 
D)  It reduces employee stress by removing specific goals and targets. 
E)  It ensures that employee's activities are directly linked to achieving the organization's long-term goals.

Question 8

________ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

Accepted Answer

A)  Maslow's hierarchy 
B)  Herzberg's two-factor theory 
C)  David McClelland's three needs theory 
D)  Expectancy theory 
E)  Equity theory 
A)  Maslow's hierarchy 
B)  Herzberg's two-factor theory 
C)  David McClelland's three needs theory 
D)  Expectancy theory 
E)  Equity theory

Question 9

Nelly Kaszton is the manager of a team of financial analysts at M&A Analytics,a Chicago-based firm that offers software,advisory services and research facilities for financial risk management.The firm uses management by objectives technique to motivate employees to higher performance.As a part of the management by objectives (MBO)technique,Nelly Kaszton is most likely to implement which of the following actions?

Accepted Answer

A)  Nelly discourages people she supervises from focusing on goals, as she believes that it will lead to unhealthy competition. 
B)  Nelly creates an action plan aimed at achieving department, and project-related goals, while ignoring the personal goals and objectives of the people she supervises. 
C)  Nelly focuses on the individual needs and goals of the people she supervises, while ignoring the departmental and project-related objectives. 
D)  Nelly collaborates with the people she supervises to set specific individual goals that mesh with the larger goals of M&A Analytics. 
E)  Nelly gives employees full freedom to set their own goal, without supervision, as MBO techniques state that employees are naturally committed to certain goals. 
A)  Nelly discourages people she supervises from focusing on goals, as she believes that it will lead to unhealthy competition. 
B)  Nelly creates an action plan aimed at achieving department, and project-related goals, while ignoring the personal goals and objectives of the people she supervises. 
C)  Nelly focuses on the individual needs and goals of the people she supervises, while ignoring the departmental and project-related objectives. 
D)  Nelly collaborates with the people she supervises to set specific individual goals that mesh with the larger goals of M&A Analytics. 
E)  Nelly gives employees full freedom to set their own goal, without supervision, as MBO techniques state that employees are naturally committed to certain goals.

Question 10

Charles is the owner and manager of Fresh Bakes,a bakery and cafe in New York.Charles keeps a close tab on all the employees at the store,and closely reviews their work.All the chefs have to get his approval before choosing the daily specials.Charles often gets irritated if any decision is made without his input.He even supervises the simple tasks such as store decorations,and the arrangement of the window display.In this example,Charles is most likely to be using which of the following strategies?

Accepted Answer

A)  vertical integration 
B)  micromanaging 
C)  empowering 
D)  macromanaging 
E)  reinforcing 
A)  vertical integration 
B)  micromanaging 
C)  empowering 
D)  macromanaging 
E)  reinforcing

Question 11

According to Maslow,workplace factors such as health insurance,pension plans,and retirement benefits would satisfy ________.

Accepted Answer

A)  safety needs 
B)  social needs 
C)  esteem needs 
D)  physiological needs 
E)  self-actualization needs 
A)  safety needs 
B)  social needs 
C)  esteem needs 
D)  physiological needs 
E)  self-actualization needs

Question 12

According to the job characteristics model,the employee's perception of the impact the job has on the lives of other people is called ________.

Accepted Answer

A)  skill variety 
B)  task identity 
C)  task significance 
D)  autonomy 
E)  emotional labor 
A)  skill variety 
B)  task identity 
C)  task significance 
D)  autonomy 
E)  emotional labor

Question 13

List the managerial strategies that are vital to maintaining a motivated workforce.

Accepted Answer

Regardless of the specific motivational

Question 14

In the workplace,motivation can be assessed by measuring four indicators: satisfaction,engagement,rootedness,and ________.

Accepted Answer

A)  intelligence 
B)  commitment 
C)  creativity 
D)  work performance 
E)  cognitive dissonance 
A)  intelligence 
B)  commitment 
C)  creativity 
D)  work performance 
E)  cognitive dissonance

Question 15

According to the job characteristics model,experienced responsibility for results refers to ________.

Accepted Answer

A)  how much employees care about the jobs they are doing 
B)  the sense each employee has that his or her efforts contribute to the outcome 
C)  an employees' intention to stay in the company 
D)  an employees' support of the company and its mission 
E)  employees' awareness of the real-life results of their efforts 
A)  how much employees care about the jobs they are doing 
B)  the sense each employee has that his or her efforts contribute to the outcome 
C)  an employees' intention to stay in the company 
D)  an employees' support of the company and its mission 
E)  employees' awareness of the real-life results of their efforts

Question 16

Unlike with the other classical theories,there is a lot of research to validate Herzberg's two-factor theory.

Accepted Answer

A) True 
 B)False

Question 17

Reinforcement theory suggests that managers can motivate employees by shaping their actions through ________.

Accepted Answer

A)  carefully designed goals 
B)  cross-training 
C)  management by objectives 
D)  behavior modification 
E)  intrinsic motivation 
A)  carefully designed goals 
B)  cross-training 
C)  management by objectives 
D)  behavior modification 
E)  intrinsic motivation

Question 18

Negative reinforcement encourages a particular behavior to be repeated through the reduction,removal,or absence of an unpleasant outcome.

Accepted Answer

A) True 
 B)False

Question 19

According to Maslow,higher-level needs can serve as motivators even if lower level needs are not yet met.

Accepted Answer

A) True 
 B)False

Question 20

Job enrichment expands a job horizontally.

Accepted Answer

A) True 
 B)False

According to the job characteristics model,the degree to which the employee has responsibility for completing an entire task is called ________.

Motivation is a deeply personal phenomenon.

Belief in your ability to complete a task is known as ________.

Which of the following statements is TRUE about expectancy theory?

Luke is the store manager at the departmental store of Nature's Basket,a multinational retailer corporation,located in Cincinnati.He decides to use cross training to improve motivation levels among people who work at the store.Luke is most likely to implement which of the following measures?

Which of the following statements is TRUE about management by objectives?

________ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

According to Maslow,workplace factors such as health insurance,pension plans,and retirement benefits would satisfy ________.

According to the job characteristics model,the employee's perception of the impact the job has on the lives of other people is called ________.

List the managerial strategies that are vital to maintaining a motivated workforce.

In the workplace,motivation can be assessed by measuring four indicators: satisfaction,engagement,rootedness,and ________.

According to the job characteristics model,experienced responsibility for results refers to ________.

Unlike with the other classical theories,there is a lot of research to validate Herzberg's two-factor theory.

Reinforcement theory suggests that managers can motivate employees by shaping their actions through ________.

Negative reinforcement encourages a particular behavior to be repeated through the reduction,removal,or absence of an unpleasant outcome.

According to Maslow,higher-level needs can serve as motivators even if lower level needs are not yet met.

Job enrichment expands a job horizontally.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Organization and Teamwork

Production Systems

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

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Exam 10: Employee Motivation

According to the job characteristics model,the degree to which the employee has responsibility for completing an entire task is called ________.

Motivation is a deeply personal phenomenon.

Belief in your ability to complete a task is known as ________.

Which of the following statements is TRUE about expectancy theory?

Luke is the store manager at the departmental store of Nature's Basket,a multinational retailer corporation,located in Cincinnati.He decides to use cross training to improve motivation levels among people who work at the store.Luke is most likely to implement which of the following measures?

Which of the following statements is TRUE about management by objectives?

________ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

According to Maslow,workplace factors such as health insurance,pension plans,and retirement benefits would satisfy ________.

According to the job characteristics model,the employee's perception of the impact the job has on the lives of other people is called ________.

List the managerial strategies that are vital to maintaining a motivated workforce.

In the workplace,motivation can be assessed by measuring four indicators: satisfaction,engagement,rootedness,and ________.

According to the job characteristics model,experienced responsibility for results refers to ________.

Unlike with the other classical theories,there is a lot of research to validate Herzberg's two-factor theory.

Reinforcement theory suggests that managers can motivate employees by shaping their actions through ________.

Negative reinforcement encourages a particular behavior to be repeated through the reduction,removal,or absence of an unpleasant outcome.

According to Maslow,higher-level needs can serve as motivators even if lower level needs are not yet met.

Job enrichment expands a job horizontally.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Organization and Teamwork

Production Systems

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters