Exam 10: Employee Motivation

Compare and contrast positive reinforcement with negative reinforcement.

Reinforcement needs to involve explicit monetary incentives to distort behavior.

Theory X-oriented managers believe that most employees are motivated by intrinsic rewards.

Complaints about gender pay fairness,where men get more money than women for the same work,are instances of equity issues.

________ refers to training workers to perform multiple jobs and rotating them through these various jobs to combat boredom or burnout.

The idea that your job satisfaction is based on how much you put into your job versus how much you get out of your job is the basis of the equity theory of motivation.

Encouraging the repetition of a particular behavior by not offering unpleasant consequences for the behavior is called ________.

Expectancy theory refers to the idea that employees base their level of satisfaction on the ratio of their inputs to the job and the outputs or rewards they receive from it.

Negative reinforcement and punishment are the same thing.

If an employee has perfect attendance for the month,then he or she is given a $25 bonus.This would be an example of ________.

Compare and contrast Theory X with Theory Y.

An employee's rational and emotional commitment to his or her work is termed as ________.

Discuss Maslow's hierarchy of needs.

The Hawthorne studies were simpler and less influential than suggested by the Hawthorne effect.

John stayed late in order to finish a project.When his manager found the completed project on her desk,she immediately sent John an email praising his good work and thanking him for going the extra mile.In this example,John's manager uses ________.

________ proposed a model that divides motivational forces into satisfiers ("motivators")and dissatisfiers ("hygiene factors").

Donald is the customer service manager at Artemis Technologies,a software development firm.During a lean period,employees who handle customer issues over the telephone are trained and asked to handle walk-in customers for 2 months; similarly,employees who handle walk-in customers are trained and asked to handle customer issues over the telephone for 2 months.Donald makes these changes to improve employee motivation.In this example,Donald is most likely to be using which of the following strategies?

Goal-setting theory of motivation suggests that ________.

Which of the following theorists developed the three-needs theory of motivation that highlights needs for power,affiliation,and achievement?

Alex has been working as technical service representative for Convergence Technologies,a software development firm for two years.His duties and responsibilities include providing technical assistance to end users and preparing reports on product problems encountered.During a performance review meeting with his manager,Alex mentions that he finds his job to be very monotonous.Alex's manager makes his job more challenging and interesting by asking him to conduct technical interviews of potential employees,as well as train and mentor new hires.In this example,Alex's manager uses which of the following strategies to motivate him?