Question 1

According to Bruce Tuckman's model,in the ________ stage,conflicts are resolved,and team harmony develops.

Accepted Answer

A)  forming 
B)  storming 
C)  norming 
D)  performing 
E)  adjourning 
A)  forming 
B)  storming 
C)  norming 
D)  performing 
E)  adjourning C

Question 2

The stage of team development in which the team stabilizes and team members recognize and accept their roles and duties is called performing.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is a defining characteristic of a cross-functional team?

Accepted Answer

A)  It manages its own activities and requires minimal supervision. 
B)  It is is organized along the lines of the organization's vertical structure. 
C)  It is composed of members at two or more geographic locations. 
D)  It is typically composed of managers and employees within a single functional department. 
E)  It often involves some form of matrix structure. 
A)  It manages its own activities and requires minimal supervision. 
B)  It is is organized along the lines of the organization's vertical structure. 
C)  It is composed of members at two or more geographic locations. 
D)  It is typically composed of managers and employees within a single functional department. 
E)  It often involves some form of matrix structure. E

Question 4

When a manager has many employees reporting directly to her,she has a narrow span of control.

Accepted Answer

A) True 
 B)False

Question 5

A ________ structure is also called a virtual organization.

Accepted Answer

A)  functional 
B)  matrix 
C)  divisional 
D)  line 
E)  network 
A)  functional 
B)  matrix 
C)  divisional 
D)  line 
E)  network

Question 6

At Meyer Department Store,employees are encouraged to make certain decisions without consulting their managers.For example,cashiers are allowed to make price adjustments for customers without consulting the store manager as long as the amount of the adjustment is less than $10.Meyer Department Store is most likely to have which of the following organizational structures?

Accepted Answer

A)  departmentalized decision making 
B)  structured decision making 
C)  decentralized decision making 
D)  informal organization 
E)  tall organization 
A)  departmentalized decision making 
B)  structured decision making 
C)  decentralized decision making 
D)  informal organization 
E)  tall organization

Question 7

A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow is called a(n)________.

Accepted Answer

A)  positional depiction 
B)  matrix structure 
C)  network structure 
D)  organization chart 
E)  functional chart 
A)  positional depiction 
B)  matrix structure 
C)  network structure 
D)  organization chart 
E)  functional chart

Question 8

MNB Manufacturers,a home appliances manufacturing firm,creates a team comprised of employees from research and development,finance,marketing and sales,and product assurance departments.The face-to-face team is closely scrutinized.This specialized,permanent team is responsible for generating innovative business expansion plans.It is most likely to be which of the following forms of teams?

Accepted Answer

A)  self-managed team 
B)  task force 
C)  virtual team 
D)  cross-functional team 
E)  command team 
A)  self-managed team 
B)  task force 
C)  virtual team 
D)  cross-functional team 
E)  command team

Question 9

Casey is an entrepreneur who owns AZS Solutions,a software development business.Instead of using a conventional organizational structure,he signs a contract with freelance software developers for a specific project.This structure provides him the flexibility to hire freelance developers that match the requirements of specific skills required for each project.Casey's business has which of the following organizational structures?

Accepted Answer

A)  functional 
B)  informal 
C)  unstructured 
D)  line-and-staff 
E)  line 
A)  functional 
B)  informal 
C)  unstructured 
D)  line-and-staff 
E)  line

Question 10

From the perspective of companies,which of the following is a potential benefit of an unstructured firm?

Accepted Answer

A)  Companies are more certain that they will be able to get the talent they need. 
B)  Companies have a workforce with increased sense of loyalty. 
C)  Companies find it easier to groom replacement managers and executives. 
D)  Companies have clear built-in lines of accountability up and down the chain of command. 
E)  Companies can ramp capacity up and down more quickly and with less trauma. 
A)  Companies are more certain that they will be able to get the talent they need. 
B)  Companies have a workforce with increased sense of loyalty. 
C)  Companies find it easier to groom replacement managers and executives. 
D)  Companies have clear built-in lines of accountability up and down the chain of command. 
E)  Companies can ramp capacity up and down more quickly and with less trauma.

Question 11

From the perspective of workers,which of the following is a potential drawback of working for an unstructured organization?

Accepted Answer

A)  Worker's evaluations are subjective and based almost entirely on the manager's impressions. 
B)  Workers have reduced flexibility and freedom. 
C)  Workers lack access to more interesting and more fulfilling work. 
D)  Workers have a sense of working with a team for a larger, shared purpose. 
E)  Workers have to fend for themselves and to keep their skills current at their own expense. 
A)  Worker's evaluations are subjective and based almost entirely on the manager's impressions. 
B)  Workers have reduced flexibility and freedom. 
C)  Workers lack access to more interesting and more fulfilling work. 
D)  Workers have a sense of working with a team for a larger, shared purpose. 
E)  Workers have to fend for themselves and to keep their skills current at their own expense.

Question 12

Linda,a marketing analyst at Chase Manufacturing,has been assigned to work on a new project team that includes employees from engineering,accounting,and manufacturing teams.Linda will continue to report to the marketing manager; she will also report to the team leader for the new project team.Thus,she would be a part of a functional group as well as a project team.It would appear that Chase Manufacturing has a(n)________ organizational structure.

Accepted Answer

A)  matrix 
B)  flat 
C)  informal 
D)  line 
E)  network 
A)  matrix 
B)  flat 
C)  informal 
D)  line 
E)  network

Question 13

________ is defined as a pathway for the flow of authority from one management level to the next.

Accepted Answer

A)  Span of management 
B)  Span of control 
C)  Departmentalization 
D)  Network structure 
E)  Chain of command 
A)  Span of management 
B)  Span of control 
C)  Departmentalization 
D)  Network structure 
E)  Chain of command

Question 14

Grouping people within an organization according to function,division,matrix,or network is called ________.

Accepted Answer

A)  departmentalization 
B)  decentralization 
C)  centralization 
D)  span of control 
E)  line-and-staff organization 
A)  departmentalization 
B)  decentralization 
C)  centralization 
D)  span of control 
E)  line-and-staff organization

Question 15

Which of the following is a measure of how committed team members are to their team's goals?

Accepted Answer

A)  groupthink 
B)  vertical integration 
C)  horizontal integration 
D)  decentralization 
E)  cohesiveness 
A)  groupthink 
B)  vertical integration 
C)  horizontal integration 
D)  decentralization 
E)  cohesiveness

Question 16

Unstructured organizations can be even more complex than matrix organizations because workers not only have multiple bosses but report to multiple bosses in multiple companies.

Accepted Answer

A) True 
 B)False

Question 17

What is a virtual team?

Accepted Answer

A virtual team is composed of members at

Question 18

People who assume the task-specialist role focus on supporting the team's emotional needs and strengthening the team's social unity.

Accepted Answer

A) True 
 B)False

Question 19

Compare and contrast matrix structure with network structure.

Accepted Answer

A matrix structure is an organizational

Question 20

In a ________ organization,a manager usually has a wide span of control.

Accepted Answer

A)  tall 
B)  line 
C)  flat 
D)  line-and-staff 
E)  formal 
A)  tall 
B)  line 
C)  flat 
D)  line-and-staff 
E)  formal

According to Bruce Tuckman's model,in the ________ stage,conflicts are resolved,and team harmony develops.

The stage of team development in which the team stabilizes and team members recognize and accept their roles and duties is called performing.

Which of the following is a defining characteristic of a cross-functional team?

When a manager has many employees reporting directly to her,she has a narrow span of control.

A ________ structure is also called a virtual organization.

A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow is called a(n)________.

From the perspective of companies,which of the following is a potential benefit of an unstructured firm?

From the perspective of workers,which of the following is a potential drawback of working for an unstructured organization?

________ is defined as a pathway for the flow of authority from one management level to the next.

Grouping people within an organization according to function,division,matrix,or network is called ________.

Which of the following is a measure of how committed team members are to their team's goals?

Unstructured organizations can be even more complex than matrix organizations because workers not only have multiple bosses but report to multiple bosses in multiple companies.

What is a virtual team?

People who assume the task-specialist role focus on supporting the team's emotional needs and strengthening the team's social unity.

Compare and contrast matrix structure with network structure.

In a ________ organization,a manager usually has a wide span of control.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Production Systems

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

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Exam 8: Organization and Teamwork

According to Bruce Tuckman's model,in the ________ stage,conflicts are resolved,and team harmony develops.

The stage of team development in which the team stabilizes and team members recognize and accept their roles and duties is called performing.

Which of the following is a defining characteristic of a cross-functional team?

When a manager has many employees reporting directly to her,she has a narrow span of control.

A ________ structure is also called a virtual organization.

A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow is called a(n)________.

From the perspective of companies,which of the following is a potential benefit of an unstructured firm?

From the perspective of workers,which of the following is a potential drawback of working for an unstructured organization?

________ is defined as a pathway for the flow of authority from one management level to the next.

Grouping people within an organization according to function,division,matrix,or network is called ________.

Which of the following is a measure of how committed team members are to their team's goals?

Unstructured organizations can be even more complex than matrix organizations because workers not only have multiple bosses but report to multiple bosses in multiple companies.

What is a virtual team?

People who assume the task-specialist role focus on supporting the team's emotional needs and strengthening the team's social unity.

Compare and contrast matrix structure with network structure.

In a ________ organization,a manager usually has a wide span of control.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Production Systems

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters