Question 1

Which of the following is a defining characteristic of a problem-solving team?

Accepted Answer

A)  It manages its own activities and requires minimal supervision. 
B)  It is composed of managers and employees within a single functional department. 
C)  It is assembled to find ways of improving quality, efficiency, or other performance measures. 
D)  It is a team that uses communication technology to bring together geographically distant employees to achieve goals. 
E)  It typically deals with regularly recurring tasks, such as addressing employee grievances. 
A)  It manages its own activities and requires minimal supervision. 
B)  It is composed of managers and employees within a single functional department. 
C)  It is assembled to find ways of improving quality, efficiency, or other performance measures. 
D)  It is a team that uses communication technology to bring together geographically distant employees to achieve goals. 
E)  It typically deals with regularly recurring tasks, such as addressing employee grievances.

Question 2

A team is a unit of two or more people who work together to achieve a shared goal.

Accepted Answer

A) True 
 B)False

Question 3

An organization that doesn't have a conventional structure,but instead assembles talent as needed from the open market,is called a(n)________ organization.

Accepted Answer

A)  unstructured 
B)  functional 
C)  informal 
D)  line-and-staff 
E)  line 
A)  unstructured 
B)  functional 
C)  informal 
D)  line-and-staff 
E)  line

Question 4

Blackstone Stove Company has three self-contained business units that specialize in the design,manufacture and sale of cooking appliances: one business unit for microwave ovens,another for gas and electric ranges,and a third for gas grills.The business units are self-contained and enjoy great autonomy.Blackstone Stove has a ________ structure.

Accepted Answer

A)  matrix 
B)  divisional 
C)  functional 
D)  line 
E)  network 
A)  matrix 
B)  divisional 
C)  functional 
D)  line 
E)  network

Question 5

Unlike conventional organizations,unstructured organizations tend to ________.

Accepted Answer

A)  provide employees opportunity to form close bonds with co-workers 
B)  lack clear assignments of legal or financial liability in the event of major foul-ups 
C)  have lower flexibility in adjusting their expense levels to match revenue levels 
D)  have clear lines of accountability up and down the chain of command 
E)  invest in employees over months or years, giving them time and opportunities to develop deep knowledge and skills 
A)  provide employees opportunity to form close bonds with co-workers 
B)  lack clear assignments of legal or financial liability in the event of major foul-ups 
C)  have lower flexibility in adjusting their expense levels to match revenue levels 
D)  have clear lines of accountability up and down the chain of command 
E)  invest in employees over months or years, giving them time and opportunities to develop deep knowledge and skills

Question 6

Grouping departments according to similarities in product,process,customer,or geography is called ________.

Accepted Answer

A)  network structure 
B)  virtual structure 
C)  matrix structure 
D)  functional structure 
E)  divisional structure 
A)  network structure 
B)  virtual structure 
C)  matrix structure 
D)  functional structure 
E)  divisional structure

Question 7

In a team,people who focus on work-related accomplishments over human needs,and help the team reach its goals are said to assume the ________.

Accepted Answer

A)  task-specialist role 
B)  nonparticipator role 
C)  dual role 
D)  socioemotional role 
E)  people-oriented role 
A)  task-specialist role 
B)  nonparticipator role 
C)  dual role 
D)  socioemotional role 
E)  people-oriented role

Question 8

While a network structure can lower costs and increase a company's flexibility,it can also leave the company vulnerable to risks such as outside contractors going out of business or offering the same goods and services to a competitor.

Accepted Answer

A) True 
 B)False

Question 9

From the perspective of the company,which of the following is potential drawback of using an unstructured organization?

Accepted Answer

A)  less flexible capacity management 
B)  higher fixed costs 
C)  reduced agility 
D)  lack of built-in accountability 
E)  increased loyalty in employees 
A)  less flexible capacity management 
B)  higher fixed costs 
C)  reduced agility 
D)  lack of built-in accountability 
E)  increased loyalty in employees

Question 10

Ace,Inc.,an American multinational computer software company,has a large number of hierarchical levels.Each manager is responsible for a few employees and maintains a tight control on them.At Ace Inc.,the time taken to make decisions is very high,as each decision needs to go through numerous management layers.Which of the following statements is TRUE about the organizational structure of Ace Inc.?

Accepted Answer

A)  Ace Inc. has a narrow span of management. 
B)  Ace Inc. is a flat organization. 
C)  Ace Inc. lacks work specialization. 
D)  Ace Inc. is a decentralized organization. 
E)  Ace Inc. encourages employees to form self-managed teams. 
A)  Ace Inc. has a narrow span of management. 
B)  Ace Inc. is a flat organization. 
C)  Ace Inc. lacks work specialization. 
D)  Ace Inc. is a decentralized organization. 
E)  Ace Inc. encourages employees to form self-managed teams.

Question 11

Discuss the steps team members and team leaders can take to prevent conflicts.

Accepted Answer

Team members and team leaders can take s

Question 12

Define span of management.How does the span of management in flat organizations differ from that in tall organizations.

Accepted Answer

The number of people a manager directly

Question 13

Which of the following is a defining characteristic of the storming stage of Bruce Tuckman's model of team development?

Accepted Answer

A)  It is a period of orientation and ice-breaking. 
B)  It is the stage in which issues are wrapped up, and the team is dissolved. 
C)  It is the stage in which conflicts arise as members jockey for position or form coalitions to promote their own perceptions of the team's mission. 
D)  It is the stage in which members come to understand and accept one another, choose their leader, and agree on member roles. 
E)  It is the stage when team members become acquainted with each other's task orientation. 
A)  It is a period of orientation and ice-breaking. 
B)  It is the stage in which issues are wrapped up, and the team is dissolved. 
C)  It is the stage in which conflicts arise as members jockey for position or form coalitions to promote their own perceptions of the team's mission. 
D)  It is the stage in which members come to understand and accept one another, choose their leader, and agree on member roles. 
E)  It is the stage when team members become acquainted with each other's task orientation.

Question 14

Social networking can also help a company maintain a sense of community even as it grows beyond the size that normally permits a lot of daily interaction.

Accepted Answer

A) True 
 B)False

Question 15

Creative Solutions,a Chicago based advertising agency,allows its team of copywriters to control the pace of work and determination of work assignments.The team is comprised only of copywriters,and team members have the freedom to make their own decisions.The firm has a strong policy against work-from-home.This is an example of which of the following forms of teams?

Accepted Answer

A)  cross-functional team 
B)  virtual team 
C)  command team 
D)  horizontal team 
E)  self-managed team 
A)  cross-functional team 
B)  virtual team 
C)  command team 
D)  horizontal team 
E)  self-managed team

Question 16

A group of employees in American Game Technology Inc.,a manufacturer of gaming machines,got together to arrange a paper recycling drive in the office.Though they came from different departments,they shared a common belief in environmentalism,and often discussed issues related to environmental conservation.This is an example of ________.

Accepted Answer

A)  scapegoating 
B)  informal organization 
C)  groupthink 
D)  work specialization 
E)  emotional contagion 
A)  scapegoating 
B)  informal organization 
C)  groupthink 
D)  work specialization 
E)  emotional contagion

Question 17

Conflict is a destructive force in an organization and should be avoided at all costs.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a defining characteristic of a committee?

Accepted Answer

A)  It refers to a team of people from several departments who are temporarily brought together to address a specific issue. 
B)  It is composed of members at two or more geographic locations. 
C)  It typically deals with regularly recurring tasks, such as addressing employee grievances. 
D)  It is usually composed of managers and employees within a single functional department. 
E)  It manages its own activities and requires minimal supervision. 
A)  It refers to a team of people from several departments who are temporarily brought together to address a specific issue. 
B)  It is composed of members at two or more geographic locations. 
C)  It typically deals with regularly recurring tasks, such as addressing employee grievances. 
D)  It is usually composed of managers and employees within a single functional department. 
E)  It manages its own activities and requires minimal supervision.

Question 19

Which of the following is a characteristic of a matrix structure?

Accepted Answer

A)  assigning employees to functional and project teams simultaneously 
B)  establishing a virtual structure 
C)  relying on multiple external partners 
D)  creating fully self-managed teams 
E)  using shared online workspaces to provide access to information and documents 
A)  assigning employees to functional and project teams simultaneously 
B)  establishing a virtual structure 
C)  relying on multiple external partners 
D)  creating fully self-managed teams 
E)  using shared online workspaces to provide access to information and documents

Question 20

Which of the following statements is TRUE regarding divisional departmentalization?

Accepted Answer

A)  It refers to grouping employees according to their skills. 
B)  It makes the organization more rigid, and incapable of reacting quickly to change. 
C)  It reduces the autonomy of business units. 
D)  It results in the creation of a virtual organization. 
E)  It can increase costs through duplication. 
A)  It refers to grouping employees according to their skills. 
B)  It makes the organization more rigid, and incapable of reacting quickly to change. 
C)  It reduces the autonomy of business units. 
D)  It results in the creation of a virtual organization. 
E)  It can increase costs through duplication.

Which of the following is a defining characteristic of a problem-solving team?

A team is a unit of two or more people who work together to achieve a shared goal.

An organization that doesn't have a conventional structure,but instead assembles talent as needed from the open market,is called a(n)________ organization.

Unlike conventional organizations,unstructured organizations tend to ________.

Grouping departments according to similarities in product,process,customer,or geography is called ________.

In a team,people who focus on work-related accomplishments over human needs,and help the team reach its goals are said to assume the ________.

While a network structure can lower costs and increase a company's flexibility,it can also leave the company vulnerable to risks such as outside contractors going out of business or offering the same goods and services to a competitor.

From the perspective of the company,which of the following is potential drawback of using an unstructured organization?

Discuss the steps team members and team leaders can take to prevent conflicts.

Define span of management.How does the span of management in flat organizations differ from that in tall organizations.

Which of the following is a defining characteristic of the storming stage of Bruce Tuckman's model of team development?

Social networking can also help a company maintain a sense of community even as it grows beyond the size that normally permits a lot of daily interaction.

Conflict is a destructive force in an organization and should be avoided at all costs.

Which of the following is a defining characteristic of a committee?

Which of the following is a characteristic of a matrix structure?

Which of the following statements is TRUE regarding divisional departmentalization?

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Production Systems

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters

Exam 8: Organization and Teamwork

Which of the following is a defining characteristic of a problem-solving team?

A team is a unit of two or more people who work together to achieve a shared goal.

An organization that doesn't have a conventional structure,but instead assembles talent as needed from the open market,is called a(n)________ organization.

Unlike conventional organizations,unstructured organizations tend to ________.

Grouping departments according to similarities in product,process,customer,or geography is called ________.

In a team,people who focus on work-related accomplishments over human needs,and help the team reach its goals are said to assume the ________.

While a network structure can lower costs and increase a company's flexibility,it can also leave the company vulnerable to risks such as outside contractors going out of business or offering the same goods and services to a competitor.

From the perspective of the company,which of the following is potential drawback of using an unstructured organization?

Discuss the steps team members and team leaders can take to prevent conflicts.

Define span of management.How does the span of management in flat organizations differ from that in tall organizations.

Which of the following is a defining characteristic of the storming stage of Bruce Tuckman's model of team development?

Social networking can also help a company maintain a sense of community even as it grows beyond the size that normally permits a lot of daily interaction.

Conflict is a destructive force in an organization and should be avoided at all costs.

Which of the following is a defining characteristic of a committee?

Which of the following is a characteristic of a matrix structure?

Which of the following statements is TRUE regarding divisional departmentalization?

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Production Systems

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters