Exam 8: Organization and Teamwork

Enid works as a customer service agent at Clarence Fashion Apparel,a New York based women's fashion apparel and accessories store.She is often late to work,is reluctant to offer assistance to customers,and has had low performance levels for the past six months.Enid is hostile toward the other customer service agents at the shop,and does not attend any of the team activities.She is most likely to be a ________.

Organization structure is a framework that enables managers to divide responsibilities,ensure employee accountability,and distribute decision-making authority.

At DBT Enterprises,when an employee is late for a meeting,it is an informal rule that he or she must pay $2 to the "party fund." When there is enough money in the "party fund," the company has a pizza party.This is an example of ________.

A centralized organization concentrates decision-making authority at the upper levels of the organization.

Nick is the team lead of an eight-member team of loan originators at Cooper and Co.,a commercial real estate brokerage firm.He tends to focus on supporting the emotional needs of his team members.He often organizes events such as baseball games and movie nights to strengthen the social unity of his team.However,he often neglects to complete specific tasks.He is most likely to be categorized under which of the following team member roles?

Which of the following is a characteristic of effective teams?

________ refers to the number of layers the chain of command is divided into from the top of the company to the bottom.

Groupthink occurs when ________.

How do teams differ from work groups?

A self-managed team requires little supervision,controls the pace of its work and determines work assignments.

Functional teams are also known as ________ teams.

Alpha Laboratories,a global pharmaceuticals company,groups its employees into several departments such as research and development,regulatory affairs,production,quality control,quality assurance,and sales & marketing.Employees are grouped by specialization to allow for the efficient use of resources and encourage the development of in-depth skills.Alpha Laboratories is most likely to have a(n)________.

Which of the following is TRUE about decentralization?

Which of the following is a defining characteristic of unstructured organizations?

Compare and contrast functional structure with divisional structure.

Compare and contrast a task force with a committee.

Which of the following is a defining characteristic of a command team?

An employee who focuses on the needs of the team members over the task needs assumes the ________ role.

________ refers to how the various business functions and work specialties are divided across the company.

What is the optimal size for teams? How does an employee who assumes a task-specialist role differ from an employee who assumes a socioemotional role?