Question 1

Which statement about medical office credit policies is not a recommended practice?

Accepted Answer

A) Include billing, insurance, and collection procedures. 
B) Write fairly detailed guidelines to follow when making credit decisions. 
C) Develop very general policies so that each account can be considered individually. 
D) Fully disclose these policies to patients. 
A) Include billing, insurance, and collection procedures. 
B) Write fairly detailed guidelines to follow when making credit decisions. 
C) Develop very general policies so that each account can be considered individually. 
D) Fully disclose these policies to patients.

Question 2

Jonathan Sidwell paid $80 on his balance of $417.What is his new balance?

Accepted Answer

$337
$417

Question 3

The medical assistant may help with all of the following tasks related to the physician's fees for services rendered except:

Accepted Answer

A) determine the amounts charged for procedures 
B) inform patients about the fees 
C) collect payments from patients 
D) make arrangements for long-term payments 
A) determine the amounts charged for procedures 
B) inform patients about the fees 
C) collect payments from patients 
D) make arrangements for long-term payments

Question 4

All of the following might be found in the adjustment column except:

Accepted Answer

A) professional discounts 
B) write-offs 
C) new charges 
D) disallowances 
A) professional discounts 
B) write-offs 
C) new charges 
D) disallowances

Question 5

Which is the best way to work with patients regarding financial matters?

Accepted Answer

A) Always apologize for having to ask them for payment. 
B) Discuss billing policies only if the patient asks about them. 
C) Be very firm about enforcing office payment policies. 
D) Explain the office financial policies when patients make an appointment. 
A) Always apologize for having to ask them for payment. 
B) Discuss billing policies only if the patient asks about them. 
C) Be very firm about enforcing office payment policies. 
D) Explain the office financial policies when patients make an appointment.

Question 6

Sandra Cox had a balance of $329.She wrote a check for $100, but the bank returned the check marked NSF.The NSF fee is $30.What is Sandra's new balance?

Accepted Answer

$359
$329

Question 7

Angela made a payment of $16 on her account.The next day an insurance check arrived for $88.Her previous balance was $92.What is her balance now?

Accepted Answer

<$12>
$92

Question 8

If a patient can pay a medical bill without incurring hardship but still refuses to pay, litigation to collect is acceptable.

Accepted Answer

A) True 
 B)False

Question 9

The Truth in Lending Act is enforced by the Federal __________ Commission.

Accepted Answer

Trade
The Truth in L

Question 10

When a patient is classified as a "skip," the office should wait 1 month before initiating collection efforts.

Accepted Answer

A) True 
 B)False

Question 11

A statement of transactions during a fiscal period and the resulting balance is called a(n) __________.

Accepted Answer

account
A statement

Question 12

Transferring or carrying from a book of original entry to a ledger is called:

Accepted Answer

A) posting 
B) paying 
C) receiving 
D) billing 
A) posting 
B) paying 
C) receiving 
D) billing

Question 13

Ed Streep had a previous balance of $752.He has made nine payments of $25.After he makes six more payments of the same amount, what will his balance be?

Accepted Answer

$377
$25 ´ 9 = $225;

Question 14

Mr.Angler comes in for an office visit and is charged $120.He pays his co-pay of $15, and his insurance pays $89.How much does he owe?

Accepted Answer

$16
$120 -

Question 15

Which of the following times is not acceptable for collection calls?

Accepted Answer

A) 9 AM 
B) 11:30 AM 
C) 8 AM 
D) 9:30 PM 
A) 9 AM 
B) 11:30 AM 
C) 8 AM 
D) 9:30 PM

Question 16

Which of the following is (are) true about giving patient estimates for treatment?

Accepted Answer

A) It may help simplify collection by preventing misunderstandings. 
B) It may help the patient remember that a fee was quoted. 
C) It may help eliminate the possibility that the fee is misquoted later. 
D) All of the above are true. 
A) It may help simplify collection by preventing misunderstandings. 
B) It may help the patient remember that a fee was quoted. 
C) It may help eliminate the possibility that the fee is misquoted later. 
D) All of the above are true.

Question 17

Most physicians prefer that patients pay at the time of service.

Accepted Answer

A) True 
 B)False

Question 18

Judy Rogers paid $45 on her balance of $191.What is her new balance?

Accepted Answer

$146
$191-

Question 19

A physician's fee profile is used in determining the amount of third-party liability for services under the contracted program.

Accepted Answer

A) True 
 B)False

Question 20

The staff of the physician's office is not responsible for discussing additional fees the patient might incur.

Accepted Answer

A) True 
 B)False

Exam 22: Professional Fees, Billing, and Collecting

Which statement about medical office credit policies is not a recommended practice?

Jonathan Sidwell paid $80 on his balance of $417.What is his new balance?

The medical assistant may help with all of the following tasks related to the physician's fees for services rendered except:

All of the following might be found in the adjustment column except:

Which is the best way to work with patients regarding financial matters?

Sandra Cox had a balance of $329.She wrote a check for $100, but the bank returned the check marked NSF.The NSF fee is $30.What is Sandra's new balance?

Angela made a payment of $16 on her account.The next day an insurance check arrived for $88.Her previous balance was $92.What is her balance now?

If a patient can pay a medical bill without incurring hardship but still refuses to pay, litigation to collect is acceptable.

The Truth in Lending Act is enforced by the Federal __________ Commission.

When a patient is classified as a "skip," the office should wait 1 month before initiating collection efforts.

A statement of transactions during a fiscal period and the resulting balance is called a(n) __________.

Transferring or carrying from a book of original entry to a ledger is called:

Ed Streep had a previous balance of $752.He has made nine payments of $25.After he makes six more payments of the same amount, what will his balance be?

Mr.Angler comes in for an office visit and is charged $120.He pays his co-pay of $15, and his insurance pays $89.How much does he owe?

Which of the following times is not acceptable for collection calls?

Which of the following is (are) true about giving patient estimates for treatment?

Most physicians prefer that patients pay at the time of service.

Judy Rogers paid $45 on her balance of $191.What is her new balance?

A physician's fee profile is used in determining the amount of third-party liability for services under the contracted program.

The staff of the physician's office is not responsible for discussing additional fees the patient might incur.

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

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Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

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Assisting in Pediatrics

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Principles of Electrocardiography

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Assisting in the Analysis of Urine

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Surgical Supplies and Instruments

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