Exam 5: Interpersonal Skills and Human Behavior

Calming patients' fears and concerns is not a part of the medical assistant's job description.

The last stage of grief is __________.

__________ noise includes the person's own thoughts, prejudices, and opinions.

Cecelia is angry with her supervisor over a disciplinary write-up.During her counseling session, Cecelia complains that the supervisor never gets to work on time.What passive-aggressive type is Cecelia?

Active listening is the skill of __________ and clarifying what the speaker has said.

A person who will not allow relationships to change from the way they once were is a:

Obtaining __________ from patients helps medical assistants understand and better interpret patients' medical problems, so that they can be accurately conveyed to the physician.

The psychological defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality is called:

Procrastination is often a symptom of the fear of:

A person who attacks other parts of a partner's life, instead of expressing the feelings about the object of dissatisfaction, is a:

Physical avoidance is a defense mechanism through which a person avoids a place or a person because of the painful memories evoked.

Self-boundaries are more important at home than in the workplace.

If a patient hesitates when speaking, he or she might:

The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.

The third stage of grief is __________.

We are able to control two things in life-our attitude and our: