Exam 5: Interpersonal Skills and Human Behavior

The perception of the receiver in communication is not important.

A person who almost brings what is bothering him or her to the surface but never quite express it is a(n) __________.

The question, "Are you safe at home," is too personal and should not be asked when dealing with patients.

Verbal expressions or body language, such as a nod of understanding, are called:

The first stage of grief is __________.

When a patient verbally attacks someone without addressing the original complaint, the individual is using which defense mechanism?

The needs we have as humans, at the most basic level, include:

Barry holds resentment toward his supervisor because he was promised a raise after 1 year when he was hired.At the end of that year, the supervisor told him that he would not get a raise, because his work performance did not warrant an increase.When at lunch or on break with other employees, Barry constantly complains that he never got his promised raise.What passive-aggressive type is Barry?

To utter articulate sounds or be distinct in speech is to __________.

The fourth stage of grief is __________.

Alicia has become more and more upset about her work situation but has not approached her supervisor about any of the issues.Finally, she snaps at an extern over a trivial issue and goes to lunch without explaining her attitude to anyone.Which passive-aggressive type is Alicia?

Jill's co-worker often uses __________ in her conversations, which annoys Jill.

The second stage of grief is __________.

Some stereotypes are unavoidable.

Being in agreement or harmony or conforming to the circumstances or requirements of a situation is said to be __________.

__________ communications are usually more accurate.

Julia entered counseling to learn to deal with the __________ in her work and personal life.

Joanie refuses to discuss a situation with a co-worker with whom she has a conflict.Instead, she pretends to be busy when that co-worker is present.Which passive-aggressive type is Joanie?

The defense mechanism in which unwanted desires or impulses are excluded from the consciousness and left to operate in the unconscious is called:

At which time or in which instance is it not appropriate to touch the patient?