Question 1

The final step in setting standards by benchmarking is to _____.

Accepted Answer

A)  implement functional departmentalization across a company 
B)  identify the companies against which to benchmark one's standards 
C)  collect data to determine other companies' performance standards 
D)  determine the effects of benchmarking on the company's performance 
A)  implement functional departmentalization across a company 
B)  identify the companies against which to benchmark one's standards 
C)  collect data to determine other companies' performance standards 
D)  determine the effects of benchmarking on the company's performance

Question 2

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to create their own schedules and work styles to achieve their daily target. Zeal Publishing appears to be following a _____ system.

Accepted Answer

A)  self-control 
B)  concertive control 
C)  behavior control 
D)  normative control 
A)  self-control 
B)  concertive control 
C)  behavior control 
D)  normative control

Question 3

Anaya owns a store that sells leather products made from mushroom caps. She cares for the environment and the welfare of the animals. To run her business successfully, she employs people who think outside the box and wish to protect animals from exploitation. This is an example of _____.

Accepted Answer

A)  concertive control 
B)  objective control 
C)  bureaucratic control 
D)  normative control 
A)  concertive control 
B)  objective control 
C)  bureaucratic control 
D)  normative control

Question 4

Arthur, the managing director of Wall Blues Consultancy, wants to know his company's financial position two years ago. Which of the following tools can provide him this information?

Accepted Answer

A)  Cash flow statements 
B)  Income statements 
C)  Balance sheets 
D)  Financial ratios 
A)  Cash flow statements 
B)  Income statements 
C)  Balance sheets 
D)  Financial ratios

Question 5

Customer defections have a great effect on profits.

Accepted Answer

A) True 
 B)False

Question 6

_____ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

Accepted Answer

A)  Objective control 
B)  Concertive control 
C)  Bureaucratic control 
D)  Normative control 
A)  Objective control 
B)  Concertive control 
C)  Bureaucratic control 
D)  Normative control

Question 7

Unlike cash flow analysis, zero-based budgeting _____.

Accepted Answer

A)  requires managers to outline a budget from scratch each year 
B)  helps to track a business's liquidity, efficiency, and profitability over time 
C)  predicts how changes in a business will affect its ability to take in more cash than it pays out 
D)  provides a snapshot of a company's financial position at a particular time 
A)  requires managers to outline a budget from scratch each year 
B)  helps to track a business's liquidity, efficiency, and profitability over time 
C)  predicts how changes in a business will affect its ability to take in more cash than it pays out 
D)  provides a snapshot of a company's financial position at a particular time

Question 8

The founder of Wonder Wheels, a motorcycle manufacturer, wants to know the net profit made by the company over the past one year. The financial report he should look at is the _____.

Accepted Answer

A)  income statement 
B)  financial ratio report 
C)  balance sheet 
D)  annual budget report 
A)  income statement 
B)  financial ratio report 
C)  balance sheet 
D)  annual budget report

Question 9

Gary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.

Accepted Answer

A)  concertive control 
B)  objective control 
C)  bureaucratic control 
D)  normative control 
A)  concertive control 
B)  objective control 
C)  bureaucratic control 
D)  normative control

Question 10

The _____ part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within their organization.

Accepted Answer

A)  financial perspective 
B)  customer perspective 
C)  internal perspective 
D)  learning perspective 
A)  financial perspective 
B)  customer perspective 
C)  internal perspective 
D)  learning perspective

Question 11

Identify a difference between bureaucratic control and concertive control.

Accepted Answer

A)  Under bureaucratic control, most workers only have to worry about pleasing the boss, whereas with concertive control, their behavior has to satisfy the rest of their team members. 
B)  Concertive control is driven by strong organizational cultures, whereas bureaucratic control usually arises when companies give work groups complete autonomy and responsibility for task completion. 
C)  Unlike bureaucratic control, concertive control is based on beliefs that are shaped and negotiated by work groups. 
D)  Unlike bureaucratically controlled companies, concertively controlled companies are highly resistant to change. 
A)  Under bureaucratic control, most workers only have to worry about pleasing the boss, whereas with concertive control, their behavior has to satisfy the rest of their team members. 
B)  Concertive control is driven by strong organizational cultures, whereas bureaucratic control usually arises when companies give work groups complete autonomy and responsibility for task completion. 
C)  Unlike bureaucratic control, concertive control is based on beliefs that are shaped and negotiated by work groups. 
D)  Unlike bureaucratically controlled companies, concertively controlled companies are highly resistant to change.

Question 12

Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.

Accepted Answer

A)  adaptive control 
B)  normative control 
C)  concertive control 
D)  bureaucratic control 
A)  adaptive control 
B)  normative control 
C)  concertive control 
D)  bureaucratic control

Question 13

_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

Accepted Answer

A)  Normative control 
B)  Bureaucratic control 
C)  Concertive control 
D)  Objective control 
A)  Normative control 
B)  Bureaucratic control 
C)  Concertive control 
D)  Objective control

Question 14

To determine whether control is worthwhile, a company must consider its _____.

Accepted Answer

A)  dynamic costs 
B)  feasibility costs 
C)  regulation costs 
D)  operational costs 
A)  dynamic costs 
B)  feasibility costs 
C)  regulation costs 
D)  operational costs

Question 15

Which of the following is an advantage of the balanced scorecard?

Accepted Answer

A)  It reduces the need for innovation and learning. 
B)  It eliminates the problem of regulation costs. 
C)  It minimizes the chances of suboptimization. 
D)  It helps managers focus solely on financial measures. 
A)  It reduces the need for innovation and learning. 
B)  It eliminates the problem of regulation costs. 
C)  It minimizes the chances of suboptimization. 
D)  It helps managers focus solely on financial measures.

Question 16

Which of the following is true of concertive control?

Accepted Answer

A)  A team member's behavior has to satisfy the rest of his or her team members. 
B)  Workers in an organization only have to worry about pleasing the boss. 
C)  Companies using concertive control only hire individuals who share the company's beliefs and values. 
D)  All the workers in a company are free to do whatever they want. 
A)  A team member's behavior has to satisfy the rest of his or her team members. 
B)  Workers in an organization only have to worry about pleasing the boss. 
C)  Companies using concertive control only hire individuals who share the company's beliefs and values. 
D)  All the workers in a company are free to do whatever they want.

Question 17

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____.

Accepted Answer

A)  business regulation 
B)  suboptimization 
C)  benchmarking 
D)  profiling 
A)  business regulation 
B)  suboptimization 
C)  benchmarking 
D)  profiling

Question 18

Juliana is a team leader at Spectra Inc., a publishing company. She works closely with writers and editors, monitors their performance, and rectifies mistakes when work is in progress. In this case, Juliana is using _____.

Accepted Answer

A)  feedback control 
B)  feedforward control 
C)  concurrent control 
D)  reactive control 
A)  feedback control 
B)  feedforward control 
C)  concurrent control 
D)  reactive control

Question 19

FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.

Accepted Answer

A)  normative control 
B)  bureaucratic control 
C)  concertive control 
D)  objective control 
A)  normative control 
B)  bureaucratic control 
C)  concertive control 
D)  objective control

Question 20

_____ is defined as a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.

Accepted Answer

A)  Organizing 
B)  Coordination 
C)  Control 
D)  Planning 
A)  Organizing 
B)  Coordination 
C)  Control 
D)  Planning

The final step in setting standards by benchmarking is to _____.

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to create their own schedules and work styles to achieve their daily target. Zeal Publishing appears to be following a _____ system.

Anaya owns a store that sells leather products made from mushroom caps. She cares for the environment and the welfare of the animals. To run her business successfully, she employs people who think outside the box and wish to protect animals from exploitation. This is an example of _____.

Arthur, the managing director of Wall Blues Consultancy, wants to know his company's financial position two years ago. Which of the following tools can provide him this information?

Customer defections have a great effect on profits.

_____ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

Unlike cash flow analysis, zero-based budgeting _____.

The founder of Wonder Wheels, a motorcycle manufacturer, wants to know the net profit made by the company over the past one year. The financial report he should look at is the _____.

Gary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.

The _____ part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within their organization.

Identify a difference between bureaucratic control and concertive control.

Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.

_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

To determine whether control is worthwhile, a company must consider its _____.

Which of the following is an advantage of the balanced scorecard?

Which of the following is true of concertive control?

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____.

Juliana is a team leader at Spectra Inc., a publishing company. She works closely with writers and editors, monitors their performance, and rectifies mistakes when work is in progress. In this case, Juliana is using _____.

FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.

_____ is defined as a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 16: Control

The final step in setting standards by benchmarking is to _____.

As long as the associate editors at Zeal Publishing accurately proofread at least 100 pages of manuscript each day, they are free to create their own schedules and work styles to achieve their daily target. Zeal Publishing appears to be following a _____ system.

Anaya owns a store that sells leather products made from mushroom caps. She cares for the environment and the welfare of the animals. To run her business successfully, she employs people who think outside the box and wish to protect animals from exploitation. This is an example of _____.

Arthur, the managing director of Wall Blues Consultancy, wants to know his company's financial position two years ago. Which of the following tools can provide him this information?

Customer defections have a great effect on profits.

_____ is the regulation of workers' behavior and decisions through widely shared organizational values and beliefs.

Unlike cash flow analysis, zero-based budgeting _____.

The founder of Wonder Wheels, a motorcycle manufacturer, wants to know the net profit made by the company over the past one year. The financial report he should look at is the _____.

Gary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.

The _____ part of the balanced scorecard consists of the processes, decisions, and actions that managers and workers make within their organization.

Identify a difference between bureaucratic control and concertive control.

Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.

_____ is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

To determine whether control is worthwhile, a company must consider its _____.

Which of the following is an advantage of the balanced scorecard?

Which of the following is true of concertive control?

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____.

Juliana is a team leader at Spectra Inc., a publishing company. She works closely with writers and editors, monitors their performance, and rectifies mistakes when work is in progress. In this case, Juliana is using _____.

FitnessX is a gymnasium. The owner of the gymnasium has installed surveillance cameras in the main workout area to monitor the behavior of all the fitness trainers. This is an example of _____.

_____ is defined as a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Managing Information

Managing Service and Manufacturing Operations

Filters