Question 1

Which of the following statements is true of organizational plurality?

Accepted Answer

A)  All members are empowered to contribute in a way that maximizes the benefits to an organization, customers, and themselves. 
B)  Some members are treated as superior to others based on their ethnicity. 
C)  The individuality of each member is viewed by segmenting or polarizing people on the basis of their membership in a particular group. 
D)  The members of minority groups are denied from advancing to the top jobs in organizations. 
A)  All members are empowered to contribute in a way that maximizes the benefits to an organization, customers, and themselves. 
B)  Some members are treated as superior to others based on their ethnicity. 
C)  The individuality of each member is viewed by segmenting or polarizing people on the basis of their membership in a particular group. 
D)  The members of minority groups are denied from advancing to the top jobs in organizations.

Question 2

Garten Inc. is a publishing company. It has a very diverse workforce. When interns and new employees join the company, they are matched with older employees for mentoring. People of different cultural backgrounds, races, and sexes are matched so that any stereotypical attitudes that new employees have will change as they get to know their mentor. In the given scenario, Garten uses _____.

Accepted Answer

A)  diversity audits 
B)  diversity pairing 
C)  skills-based diversity training 
D)  diversity awareness training 
A)  diversity audits 
B)  diversity pairing 
C)  skills-based diversity training 
D)  diversity awareness training

Question 3

Unlike skills-based diversity training, awareness training:

Accepted Answer

A)  aims to challenge underlying assumptions that people have about others. 
B)  teaches employees the practical aspects of managing a diverse workforce. 
C)  focuses on negotiation and conflict resolution. 
D)  involves teaching skills such as flexibility and adaptability. 
A)  aims to challenge underlying assumptions that people have about others. 
B)  teaches employees the practical aspects of managing a diverse workforce. 
C)  focuses on negotiation and conflict resolution. 
D)  involves teaching skills such as flexibility and adaptability.

Question 4

Rachel, a 35-year-old woman, is a manager at a leading software firm. Rachel is a dedicated and hardworking employee. Despite her work experience, she was overlooked for promotion twice. Instead, her male colleagues got promoted. She has finally decided to quit her job as she feels that she will not get the promotion that she deserves. In this scenario, which of the following has prevented Rachel from getting promoted?

Accepted Answer

A)  Social loafing 
B)  A glass ceiling 
C)  An affirmative action plan 
D)  Structural accommodation 
A)  Social loafing 
B)  A glass ceiling 
C)  An affirmative action plan 
D)  Structural accommodation

Question 5

Grace has been working at a law firm for ten years. She is a senior lawyer and is eligible for a promotion. She believes the firm will offer her a partnership as she is the best lawyer in the firm. However, the partnership is offered to one of her male colleagues who is also a senior lawyer in the firm. This scenario illustrates the concept of _____.

Accepted Answer

A)  glass ceiling 
B)  functional discrimination 
C)  negativity bias 
D)  social loafing 
A)  glass ceiling 
B)  functional discrimination 
C)  negativity bias 
D)  social loafing

Question 6

In the context of deep-level diversity, _____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.

Accepted Answer

A)  ego 
B)  personality 
C)  veracity 
D)  integrity 
A)  ego 
B)  personality 
C)  veracity 
D)  integrity

Question 7

Under the _____, success is usually measured by how well companies achieve recruitment, promotion, and retention goals for women, people of different racial/ethnic backgrounds, or other underrepresented groups.

Accepted Answer

A)  access and legitimacy paradigm 
B)  learning and effectiveness paradigm 
C)  discrimination and fairness paradigm 
D)  array-oriented paradigm 
A)  access and legitimacy paradigm 
B)  learning and effectiveness paradigm 
C)  discrimination and fairness paradigm 
D)  array-oriented paradigm

Question 8

Unlike surface-level diversity, deep-level diversity consists of differences that are:

Accepted Answer

A)  objective and typically unchangeable. 
B)  learned only through extended interaction with others. 
C)  easy to measure. 
D)  used to form initial impressions and categorizations of coworkers. 
A)  objective and typically unchangeable. 
B)  learned only through extended interaction with others. 
C)  easy to measure. 
D)  used to form initial impressions and categorizations of coworkers.

Question 9

The _____ focuses on bringing different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.

Accepted Answer

A)  access and legitimacy paradigm 
B)  discrimination and fairness paradigm 
C)  learning and effectiveness paradigm 
D)  acceptance and celebration paradigm 
A)  access and legitimacy paradigm 
B)  discrimination and fairness paradigm 
C)  learning and effectiveness paradigm 
D)  acceptance and celebration paradigm

Question 10

Michael works at an accounting firm. He and his colleague, Ava, are both eligible for a promotion to a particular role. Michael works very hard, but he feels that Ava will be promoted as she is more sincere and dedicated to her job. However, Michael gets promoted even though Ava was a more deserving candidate. This scenario illustrates the concept of _____.

Accepted Answer

A)  glass ceiling 
B)  functional discrimination 
C)  negativity bias 
D)  social loafing 
A)  glass ceiling 
B)  functional discrimination 
C)  negativity bias 
D)  social loafing

Question 11

Noah is the owner of a dairy farm. He has a small group of employees who have been working with him for several years. They are all happy to work with each other, and they share similar beliefs and values. In the given scenario, the good relationship that the employees share displays _____.

Accepted Answer

A)  ethnocentrism 
B)  social integration 
C)  organizational plurality 
D)  multiculturalism 
A)  ethnocentrism 
B)  social integration 
C)  organizational plurality 
D)  multiculturalism

Question 12

Gene is a 24-year-old stock clerk at a large supermarket. He recently broke his arm in a cycling accident. Because of his broken arm, Gene is struggling to perform his duties. He asks his manager, Jake, if he could temporarily work on a different job till his arm heals. However, Jake overlooks Gene's request, and Gene is forced to perform his usual duties. After this incident, Jake now tries to avoid Gene in the workplace whenever possible. In the given scenario, which of the following types of discrimination is Gene facing?

Accepted Answer

A)  Age discrimination 
B)  Sex discrimination 
C)  Racial discrimination 
D)  Disability discrimination 
A)  Age discrimination 
B)  Sex discrimination 
C)  Racial discrimination 
D)  Disability discrimination

Question 13

Frederic owns a successful publishing firm. He feels that his company's success can be attributed to the hard work and dedication with which his employees execute their work. His employees have a good rapport with each other. They always work together and make sure that they get their job done on time. In the given scenario, the good relationship that the employees share displays _____.

Accepted Answer

A)  ethnocentrism 
B)  social integration 
C)  organizational plurality 
D)  multiculturalism 
A)  ethnocentrism 
B)  social integration 
C)  organizational plurality 
D)  multiculturalism

Question 14

Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new graduates and train them instead of hiring experienced people. In the given scenario, the age discrimination that Claire displays could be because she believes that:

Accepted Answer

A)  older workers choose jobs only to achieve a sense of accomplishment. 
B)  older workers are not interested in learning new things. 
C)  older workers want more control over their movement in and out of the workplace. 
D)  older workers do not make use of health care benefits. 
A)  older workers choose jobs only to achieve a sense of accomplishment. 
B)  older workers are not interested in learning new things. 
C)  older workers want more control over their movement in and out of the workplace. 
D)  older workers do not make use of health care benefits.

Question 15

In which of the following ways can companies ensure that people with disabilities have the same opportunities as everyone else?

Accepted Answer

A)  Recruiting disabled candidates at least for the entry-level jobs 
B)  Refraining from assigning additional responsibilities to disabled employees 
C)  Employing people with disabilities only for jobs that do not require movement 
D)  Providing reasonable workplace accommodations for disabled employees 
A)  Recruiting disabled candidates at least for the entry-level jobs 
B)  Refraining from assigning additional responsibilities to disabled employees 
C)  Employing people with disabilities only for jobs that do not require movement 
D)  Providing reasonable workplace accommodations for disabled employees

Question 16

Which of the following is a difference between a diversity program and an affirmative action program?

Accepted Answer

A)  A diversity program aims at creating a positive work environment where no one is advantaged or disadvantaged, whereas an affirmative action program aims at compensating for past discrimination. 
B)  A diversity program is required by law for private employers with fifty or more employees, whereas an affirmative action program is not. 
C)  A diversity program punishes companies for not achieving specific sex and race ratios in their workforces, whereas an affirmative action program seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences. 
D)  A diversity program involves purposeful steps taken by an organization to create employment opportunities for minorities and women, whereas an affirmative action program has a broader focus that includes demographic, cultural, and personal differences. 
A)  A diversity program aims at creating a positive work environment where no one is advantaged or disadvantaged, whereas an affirmative action program aims at compensating for past discrimination. 
B)  A diversity program is required by law for private employers with fifty or more employees, whereas an affirmative action program is not. 
C)  A diversity program punishes companies for not achieving specific sex and race ratios in their workforces, whereas an affirmative action program seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences. 
D)  A diversity program involves purposeful steps taken by an organization to create employment opportunities for minorities and women, whereas an affirmative action program has a broader focus that includes demographic, cultural, and personal differences.

Question 17

Techo Inc., a popular cell phone company, is known for its diverse workforce. Whenever the company has to make a decision on product positioning in a new market, managers of different ethnic groups have different views due to cultural differences. Such conflicts are common in several decision-making situations, and it has become a critical issue in the company. To streamline the decision-making process and to manage the company efficiently, Techno Inc. should encourage _____ among employees.

Accepted Answer

A)  social integration 
B)  meaningful differentiation 
C)  competition 
D)  job satisfaction 
A)  social integration 
B)  meaningful differentiation 
C)  competition 
D)  job satisfaction

Question 18

_____ is the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

Accepted Answer

A)  Cordiality 
B)  Agreeableness 
C)  Extraversion 
D)  Conscientiousness 
A)  Cordiality 
B)  Agreeableness 
C)  Extraversion 
D)  Conscientiousness

Question 19

Floyd owns a chain of diners. He prefers to recruit employees from different ethnic and cultural backgrounds. When he hires new employees, he spends time to educate them on the issues that can arise due to diversity at the workplace. His employees are strongly encouraged to question stereotypes. In the given scenario, Floyd uses _____.

Accepted Answer

A)  skills-based diversity training 
B)  awareness training 
C)  readiness-based diversity training 
D)  supervisory training 
A)  skills-based diversity training 
B)  awareness training 
C)  readiness-based diversity training 
D)  supervisory training

Question 20

Mia is asked to quit her job as a salesgirl at a clothing store as she is unable to cooperate with other employees. She is intolerant of her colleagues and is not keen on helping customers. She tends to be sullen and impatient. In the context of personalities, Mia can be described as being _____.

Accepted Answer

A)  an extravert 
B)  an introvert 
C)  amicable 
D)  disagreeable 
A)  an extravert 
B)  an introvert 
C)  amicable 
D)  disagreeable

Which of the following statements is true of organizational plurality?

Unlike skills-based diversity training, awareness training:

In the context of deep-level diversity, _____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.

Under the _____, success is usually measured by how well companies achieve recruitment, promotion, and retention goals for women, people of different racial/ethnic backgrounds, or other underrepresented groups.

Unlike surface-level diversity, deep-level diversity consists of differences that are:

The _____ focuses on bringing different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.

Noah is the owner of a dairy farm. He has a small group of employees who have been working with him for several years. They are all happy to work with each other, and they share similar beliefs and values. In the given scenario, the good relationship that the employees share displays _____.

Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new graduates and train them instead of hiring experienced people. In the given scenario, the age discrimination that Claire displays could be because she believes that:

In which of the following ways can companies ensure that people with disabilities have the same opportunities as everyone else?

Which of the following is a difference between a diversity program and an affirmative action program?

_____ is the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

Mia is asked to quit her job as a salesgirl at a clothing store as she is unable to cooperate with other employees. She is intolerant of her colleagues and is not keen on helping customers. She tends to be sullen and impatient. In the context of personalities, Mia can be described as being _____.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 12: Managing Individuals and a Diverse Workforce

Which of the following statements is true of organizational plurality?

Unlike skills-based diversity training, awareness training:

In the context of deep-level diversity, _____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.

Under the _____, success is usually measured by how well companies achieve recruitment, promotion, and retention goals for women, people of different racial/ethnic backgrounds, or other underrepresented groups.

Unlike surface-level diversity, deep-level diversity consists of differences that are:

The _____ focuses on bringing different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.

Noah is the owner of a dairy farm. He has a small group of employees who have been working with him for several years. They are all happy to work with each other, and they share similar beliefs and values. In the given scenario, the good relationship that the employees share displays _____.

Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new graduates and train them instead of hiring experienced people. In the given scenario, the age discrimination that Claire displays could be because she believes that:

In which of the following ways can companies ensure that people with disabilities have the same opportunities as everyone else?

Which of the following is a difference between a diversity program and an affirmative action program?

_____ is the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

Mia is asked to quit her job as a salesgirl at a clothing store as she is unable to cooperate with other employees. She is intolerant of her colleagues and is not keen on helping customers. She tends to be sullen and impatient. In the context of personalities, Mia can be described as being _____.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters