Question 1

_____ is the stage of team development when team members jockey for position and try to establish a favorable role for themselves on the team.

Accepted Answer

A)  Storming 
B)  Norming 
C)  Performing 
D)  Forming 
A)  Storming 
B)  Norming 
C)  Performing 
D)  Forming

Question 2

Computer programmers working on separate projects in the same department of a company are considered a team.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a disadvantage of work teams?

Accepted Answer

A)  Lack of transparency 
B)  Initially high turnover 
C)  Inefficient product development 
D)  Lack of participation in group decision making 
A)  Lack of transparency 
B)  Initially high turnover 
C)  Inefficient product development 
D)  Lack of participation in group decision making

Question 4

Gillian, a salesman, completed his day's tasks and was about to leave when Marsha, his supervisor, realized that there is a pending task and assigned it to Gillian. Gillian refused to complete the task by stating that he has finished his share of work for the day. He suggested that Marsha assign the task to someone else. Marsha stated that if he refused to complete the task, he would no longer have a job in this company. Within days Gillian's attitude improved, and now he is more cooperative and agrees to work on various tasks. Based on the scenario, Gillian is most likely a part of a(n) _____.

Accepted Answer

A)  semi-autonomous work group 
B)  self-designing team 
C)  employee involvement team 
D)  traditional work group 
A)  semi-autonomous work group 
B)  self-designing team 
C)  employee involvement team 
D)  traditional work group

Question 5

Identify a true statement about team norms.

Accepted Answer

A)  They often allow flexibility in terms of job performance. 
B)  They are rules that are formally signed and agreed upon by team members. 
C)  They often lead to stronger organizational commitment. 
D)  They indicate the extent to which team members are attracted to a team. 
A)  They often allow flexibility in terms of job performance. 
B)  They are rules that are formally signed and agreed upon by team members. 
C)  They often lead to stronger organizational commitment. 
D)  They indicate the extent to which team members are attracted to a team.

Question 6

A team of surgeons is working in the neuroscience unit of ColdMont Medical Hospital. The team has informally agreed to explain to the medical students interning at the hospital the specific procedures that are involved in a brain surgery. However, there are no formal guidelines mandating that students should be given an explanation. The team's agreed-on standards can be best categorized as _____.

Accepted Answer

A)  job descriptions 
B)  hierarchies 
C)  stretch goals 
D)  norms 
A)  job descriptions 
B)  hierarchies 
C)  stretch goals 
D)  norms

Question 7

Which of the following is necessary for stretch goals to effectively motivate teams?

Accepted Answer

A)  Teams must be empowered with control of resources, such as budgets, workspaces, and computers. 
B)  Teams must include employees from a single functional area. 
C)  Teams must go through the process of multilevel reviews and sign-offs to get management approval before making changes. 
D)  Teams must have a low degree of autonomy over how they achieve their goals. 
A)  Teams must be empowered with control of resources, such as budgets, workspaces, and computers. 
B)  Teams must include employees from a single functional area. 
C)  Teams must go through the process of multilevel reviews and sign-offs to get management approval before making changes. 
D)  Teams must have a low degree of autonomy over how they achieve their goals.

Question 8

The best employees from the finance, research and development, marketing, and production departments of a company formed a team to formulate strategies to help the company deal with a financial crisis. The members identified all the problem areas in their respective departments and put forward unanimous solutions to resolve the issues. This team is an example of a(n) _____.

Accepted Answer

A)  cross-functional team 
B)  department team 
C)  traditional work group 
D)  employee involvement team 
A)  cross-functional team 
B)  department team 
C)  traditional work group 
D)  employee involvement team

Question 9

To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____.

Accepted Answer

A)  decision-making skills 
B)  managing skills 
C)  problem-solving skills 
D)  interpersonal skills 
A)  decision-making skills 
B)  managing skills 
C)  problem-solving skills 
D)  interpersonal skills

Question 10

Which of the following statements is true of affective conflict?

Accepted Answer

A)  It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution. 
B)  It focuses on problem-related differences of opinion that eventually lead to improvements in team performance. 
C)  It relates to the emotional reactions that can occur when disagreements become personal rather than professional. 
D)  It involves disagreements among team members because their different experiences and expertise lead them to view problem and solutions differently. 
A)  It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution. 
B)  It focuses on problem-related differences of opinion that eventually lead to improvements in team performance. 
C)  It relates to the emotional reactions that can occur when disagreements become personal rather than professional. 
D)  It involves disagreements among team members because their different experiences and expertise lead them to view problem and solutions differently.

Question 11

The sales department at Delta Corp. has devised a set of rules for its employees. All the employees are required to be in the office premises by 8 a.m. every day. They are also required to wear business casuals. In addition, every employee has to send a productivity update to his or her supervisor before leaving for the day. In this case, the sales department has developed _____.

Accepted Answer

A)  job descriptions 
B)  hierarchies 
C)  stretch goals 
D)  norms 
A)  job descriptions 
B)  hierarchies 
C)  stretch goals 
D)  norms

Question 12

Lauren is appointed as the project manager of a team in a smartphone company. After selecting the members of the team, she conducts a meeting with the new members so that they are acquainted with each other. Following a brief introductory session, Lauren establishes some initial ground rules for the team. This scenario illustrates that Lauren's team is in the _____ stage of team development.

Accepted Answer

A)  storming 
B)  norming 
C)  performing 
D)  forming 
A)  storming 
B)  norming 
C)  performing 
D)  forming

Question 13

Billy is the new manager at a retail store. He has noticed that the employees do not get along with each other and do not like to work together as a team. Which of the following steps should Billy take to build cohesiveness among his subordinates?

Accepted Answer

A)  He should provide proprietary business information to his subordinates. 
B)  He should arrange distinct work schedules for his subordinates so that their roles do not overlap. 
C)  He should encourage his subordinates to work independently. 
D)  He should encourage his subordinates to engage in nonwork activities. 
A)  He should provide proprietary business information to his subordinates. 
B)  He should arrange distinct work schedules for his subordinates so that their roles do not overlap. 
C)  He should encourage his subordinates to work independently. 
D)  He should encourage his subordinates to engage in nonwork activities.

Question 14

Which of the following is an advantage of project teams?

Accepted Answer

A)  They give full autonomy to team members. 
B)  They offer permanent membership. 
C)  They allow employees to work remotely. 
D)  They reduce communication barriers. 
A)  They give full autonomy to team members. 
B)  They offer permanent membership. 
C)  They allow employees to work remotely. 
D)  They reduce communication barriers.

Question 15

A group of architects and builders is supposed to work together on a construction project. The team members are currently getting to know each other, setting up norms for the initial phase, and creating a temporary preliminary team structure. This group is in the _____ stage of team development.

Accepted Answer

A)  storming 
B)  norming 
C)  performing 
D)  forming 
A)  storming 
B)  norming 
C)  performing 
D)  forming

_____ is the stage of team development when team members jockey for position and try to establish a favorable role for themselves on the team.

Computer programmers working on separate projects in the same department of a company are considered a team.

Which of the following is a disadvantage of work teams?

Identify a true statement about team norms.

Which of the following is necessary for stretch goals to effectively motivate teams?

To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____.

Which of the following statements is true of affective conflict?

Billy is the new manager at a retail store. He has noticed that the employees do not get along with each other and do not like to work together as a team. Which of the following steps should Billy take to build cohesiveness among his subordinates?

Which of the following is an advantage of project teams?

A group of architects and builders is supposed to work together on a construction project. The team members are currently getting to know each other, setting up norms for the initial phase, and creating a temporary preliminary team structure. This group is in the _____ stage of team development.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 10: Managing Teams

_____ is the stage of team development when team members jockey for position and try to establish a favorable role for themselves on the team.

Computer programmers working on separate projects in the same department of a company are considered a team.

Which of the following is a disadvantage of work teams?

Identify a true statement about team norms.

Which of the following is necessary for stretch goals to effectively motivate teams?

To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____.

Which of the following statements is true of affective conflict?

Billy is the new manager at a retail store. He has noticed that the employees do not get along with each other and do not like to work together as a team. Which of the following steps should Billy take to build cohesiveness among his subordinates?

Which of the following is an advantage of project teams?

A group of architects and builders is supposed to work together on a construction project. The team members are currently getting to know each other, setting up norms for the initial phase, and creating a temporary preliminary team structure. This group is in the _____ stage of team development.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters