Exam 2: Analyzing the Business Case

A(n) ____ is an example of an intangible benefit.

A company's mission statement is unrelated to its major goals, shorter-term objectives, and day-to-day business operations.

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company's strengths, weaknesses, opportunities, and threats.

-In the accompanying figure showing factors that affect IT systems projects, the growth of electronic data interchange (EDI) has made relationships with _________________________ critically important.

-In the accompanying figure showing factors that affect IT systems projects, a company's _________________________ sets the overall direction for the firm and has an important impact.

Many companies call the group of key managers and users responsible for evaluating systems requests a(n) _________________________.

Before beginning a preliminary investigation, it is important to let people know about the investigation and explain the systems analyst's role.

Many companies implement ____ systems that integrate all customer-related events and transactions.

In a preliminary investigation report, the case for action section includes a summary of the project request and a specific recommendation. _________________________

_________________________ are advantages that are difficult to measure in dollars but are important to a company.

A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

Sam's boss has asked for a quick list of the tangible benefits of the new system, because the client has expressed some concerns about the project and she wants to reassure him. Which of the following would NOT be on such a list as developed by Sam?

Projects where management has a choice in implementing them are called ____ projects.

To achieve its goals, a company develops a list of shorter-term _________________________, which translate into day-to-day business operations.

A systems request must pass several tests, called a(n) _________________________, to see whether it is worthwhile to proceed further.

Management leadership and information technology are unconnected, and no significant changes have occurred in either area.

Hardware-based security controls include _________________________ that can identify a person by a retina scan or by mapping a facial pattern.

A SWOT analysis contributes to the strategic planning process by identifying ____ resources.

____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.