Exam 12: Managing Systems Support and Security

In a PKE environment, each user on the network has a pair of keys: a public key and a private key.

In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version ____.

A main objective of a service desk is to ____.

____ ensures that authorized users have timely and reliable access to necessary information.

COMPLETION -As shown in the accompanying figure, ____________________ maintenance is a type of maintenance performed to fix errors.

One of his firm's clients details an incident in which a hacker - a former employee - stole trade secrets from the client and threatened to release them to the competition if he was not paid. In which of the following categories does Jamal place this incident?

To measure system performance, companies use ____ testing, which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.private key encryption f.transference b.public key encryption g.attack c.CIA h.security d.threat i.CM e.mitigation j.software reengineering -Protects the system and keeps it safe, free from danger, and reliable.

A(n) ____________________ is a new feature or capability added to an operational system that makes the system easier to use.

Possible disadvantages of rotating IT staff from maintenance to new systems groups include ____.

When planning capacity, detailed information is needed about ____.

A ____ is an internal or external entity that could endanger an asset.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.private key encryption f.transference b.public key encryption g.attack c.CIA h.security d.threat i.CM e.mitigation j.software reengineering -An internal or external entity that could endanger an asset.

When setting priorities, many IT managers believe that evaluating all projects together leads to the best possible decisions because ____.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.private key encryption f.transference b.public key encryption g.attack c.CIA h.security d.threat i.CM e.mitigation j.software reengineering -A hostile act that targets the system or the company itself.

-Perfective maintenance ____.

When analysts learn different skills, the organization is more versatile and people can shift to meeting changing business needs.

____ include the volume of online data, the number of records accessed, and the number of transactions processed in a given time period.

____ means that in risk control, nothing is done.

IT staff members usually initiate requests for perfective and preventive maintenance.