Exam 12: Managing Systems Support and Security

The procedure for minor adaptive maintenance is similar to routine corrective maintenance.

A service desk is a highly effective replacement for traditional IT maintenance and support activities.

MATCHING Identify the letter of the choice that best matches the phrase or definition. a.private key encryption f.transference b.public key encryption g.attack c.CIA h.security d.threat i.CM e.mitigation j.software reengineering -Uses a single key to encrypt and decrypt information.

Risk ____ develops safeguards that reduce risks and their impact.

Another of Jamal's clients describes a situation in which a caller to their service desk pretended to be a legitimate user and requested that his password to his company account be changed. How does Jamal categorize this incident?

The ____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

____ activities include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently.

The systems support and security phase begins when a system becomes operational and continues until the system reaches the end of its useful life.

Perfective maintenance can improve system reliability.

____ also can be used to measure the quality of IT support or services by measuring the time from a user request for help to the resolution of the problem.

In many companies, the systems review committee separates maintenance requests from new systems development requests when evaluating requests and setting priorities.

A(n) ____ is an unauthorized attempt to increase permission levels.

____________________ measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency.

One of Jamal's clients reports that the traffic on their network is being intercepted and scanned for valuable information. How does Jamal categorize this incident?

With a release methodology, even when changes would improve system efficiency or user productivity, the potential savings must wait until the next release date, which might increase operational costs.

____________________ is the process of tracking system releases.

Indications that a system has reached the end of its economically useful life include ____.

Response time is affected by the____.

Companies with limited resources always consider new systems development, adaptive maintenance, and corrective maintenance less important than perfective maintenance.

The use of a(n) ____________________ password requires that the password be entered before the computer can be started.